{"id":18740,"date":"2019-06-04T16:10:37","date_gmt":"2019-06-04T15:10:37","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=18740"},"modified":"2019-06-04T16:10:37","modified_gmt":"2019-06-04T15:10:37","slug":"isp-zen-internet-extend-automatic-compensation-system-to-partners","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2019\/06\/isp-zen-internet-extend-automatic-compensation-system-to-partners.html","title":{"rendered":"ISP Zen Internet Extend Automatic Compensation System to Partners"},"content":{"rendered":"<p>Rochdale-based UK broadband provider <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/zen_internet\" target=\"_blank\">Zen Internet<\/a> has announced that <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/ofcom\" target=\"_blank\">Ofcom<\/a>&#8217;s consumer focused automatic compensation scheme is being extended to its channel partners and wholesale customers. As a result customers of those partners will also be able to benefit, even if the partner ISP itself has not signed-up to the regulator\u2019s code.<!--more--><\/p>\n<p>The voluntary system went live in April 2019 and pays out compensation to consumers when they suffer from a protracted loss of service (i.e. lasting longer than 2 working days), delayed repairs or missed engineer appointments (<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/2019\/03\/automatic-compensation-goes-live-for-uk-broadband-isp-consumers.html\">full details<\/a>). All of the major ISPs agreed to support the new system, including several medium sized players such as <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/hyperopticfibre\" rel=\"nofollow\" target=\"_blank\">Hyperoptic<\/a>, <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/zen_internet\" target=\"_blank\">Zen Internet<\/a> and <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/vodafoneuk\" rel=\"nofollow\" target=\"_blank\">Vodafone<\/a>.<\/p>\n<p>However Zen believe it is only fair that, should their partners\u2019 customers be affected by the service they receive from the company or one of its suppliers, partners are given the opportunity to compensate their customers without incurring prohibitive expense. Zen&#8217;s partners are of course not obligated to join the scheme themselves but the ISP has none the less pledged to pass on any compensation that flows down.<\/p>\n<blockquote class=\"bq1\"><p><strong>Andrew Fryatt, Managing Director of Zen, said:<\/strong><\/p>\n<p>&#8220;The voluntary auto compensation scheme is a great step for consumers in the UK, however we were keen to ensure that it doesn\u2019t stop there. Delivering great customer service is in our DNA, so we have extended the scheme to ensure our partners also receive the compensation that they can then choose to pass on to their customers.&#8221;<\/p><\/blockquote>\n<p>End.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Rochdale-based UK broadband provider Zen Internet has announced that Ofcom&#8217;s consumer focused automatic compensation scheme is being extended to its channel partners and wholesale customers. As a result customers of those partners will also be able to benefit, even if the partner ISP itself has not signed-up to the regulator\u2019s code.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[36,98],"class_list":["post-18740","post","type-post","status-publish","format-standard","hentry","category-uk_isp_news","tag-ofcom-regulation","tag-zen-internet"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>ISP Zen Internet Extend Automatic Compensation System to Partners - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Rochdale-based UK broadband provider Zen Internet has announced that Ofcom&#039;s consumer focused automatic compensation scheme is being extended to its\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2019\/06\/isp-zen-internet-extend-automatic-compensation-system-to-partners.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ISP Zen Internet Extend Automatic Compensation System to Partners - ISPreview UK\" \/>\n<meta property=\"og:description\" content=\"Rochdale-based UK broadband provider Zen Internet has announced that Ofcom&#039;s consumer focused automatic compensation scheme is being extended to its\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ispreview.co.uk\/index.php\/2019\/06\/isp-zen-internet-extend-automatic-compensation-system-to-partners.html\" \/>\n<meta property=\"og:site_name\" content=\"ISPreview UK\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ispreview\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/ispreview\" \/>\n<meta property=\"article:published_time\" content=\"2019-06-04T15:10:37+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2020\/07\/ispreview_uk_logo.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"1000\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Mark Jackson\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ispreview\" \/>\n<meta name=\"twitter:site\" content=\"@ispreview\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mark Jackson\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"NewsArticle\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2019\\\/06\\\/isp-zen-internet-extend-automatic-compensation-system-to-partners.html#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2019\\\/06\\\/isp-zen-internet-extend-automatic-compensation-system-to-partners.html\"},\"author\":{\"name\":\"Mark Jackson\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/person\\\/de66a8b4e937c21c80e443d1bf9c35d5\"},\"headline\":\"ISP Zen Internet Extend Automatic Compensation System to Partners\",\"datePublished\":\"2019-06-04T15:10:37+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2019\\\/06\\\/isp-zen-internet-extend-automatic-compensation-system-to-partners.html\"},\"wordCount\":258,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\"},\"keywords\":[\"Ofcom Regulation\",\"Zen Internet\"],\"articleSection\":[\"ISP News\"],\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2019\\\/06\\\/isp-zen-internet-extend-automatic-compensation-system-to-partners.html#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2019\\\/06\\\/isp-zen-internet-extend-automatic-compensation-system-to-partners.html\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2019\\\/06\\\/isp-zen-internet-extend-automatic-compensation-system-to-partners.html\",\"name\":\"ISP Zen Internet Extend Automatic Compensation System to Partners - 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