{"id":18777,"date":"2019-06-08T07:00:06","date_gmt":"2019-06-08T06:00:06","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=18777"},"modified":"2019-06-08T07:00:06","modified_gmt":"2019-06-08T06:00:06","slug":"customers-of-uk-isp-plusnet-wrongfully-marked-as-being-in-arrears","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2019\/06\/customers-of-uk-isp-plusnet-wrongfully-marked-as-being-in-arrears.html","title":{"rendered":"Customers of UK ISP Plusnet Wrongfully Marked as Being in Arrears"},"content":{"rendered":"<p>Broadband provider <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/plusnetuk\" rel=\"nofollow\" target=\"_blank\">Plusnet<\/a> has blamed a &#8220;<em>system error<\/em>&#8221; after a switch of payment providers resulted in the ISP failing to collect the January 2019 payments from a small number of their mobile customers. The issue was corrected but some of those hit discovered that their credit files had been given a negative mark.<!--more--><\/p>\n<p>Unfortunately <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/plusnetuk\" rel=\"nofollow\" target=\"_blank\">Plusnet<\/a> has now gained somewhat of a reputation for billing errors, many of which followed last September&#8217;s troubled effort to migrate their old billing system to a &#8220;<em>brand-new<\/em>&#8221; platform (<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/2019\/03\/billing-problems-continue-to-afflict-customers-of-uk-isp-plusnet.html\">here<\/a>). Suffice to say that they&#8217;ve suffered from a slew of problems since then and the ISP is now comically close to becoming an internet meme for such issues.<\/p>\n<p>According to <a href=\"https:\/\/www.moneysavingexpert.com\/news\/2019\/06\/plusnet-customers--credit-files-marked-after-billing-error\/\" target=\"_blank\" rel=\"noopener noreferrer\">MSE<\/a>, the negative marks were present on credit files from March until late May 2019 but have now been resolved. The ISP has not contacted all of those who may have been affected to apologise, although it&#8217;s noted that not everybody who missed the January payment suffered a negative mark and this should not impact their long term credit scores.<\/p>\n<blockquote class=\"bq1\"><p><strong>A <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/plusnetuk\" rel=\"nofollow\" target=\"_blank\">Plusnet<\/a> Spokesperson said:<\/strong><\/p>\n<p>&#8220;We are aware that a very small number of Plusnet Mobile customers had changes made to their credit files temporarily due to an error when we changed direct debit supplier in February. The small number of customers who had temporary changes to their credit files in March have now had them removed.<\/p>\n<p>This was a result of a system error when we changed our direct debit supplier in February. It is highly unlikely that this would have any effect on them obtaining credit, but we want to reassure customers if they have experienced any issues they can contact us on 0800 432 0200 and we&#8217;d be happy to help.&#8221;<\/p><\/blockquote>\n<p>End.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Broadband provider Plusnet has blamed a &#8220;system error&#8221; after a switch of payment providers resulted in the ISP failing to collect the January 2019 payments from a small number of their mobile customers. The issue was corrected but some of those hit discovered that their credit files had been given a negative mark.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[84],"class_list":["post-18777","post","type-post","status-publish","format-standard","hentry","category-uk_isp_news","tag-plusnet"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customers of UK ISP Plusnet Wrongfully Marked as Being in Arrears - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Broadband provider Plusnet has blamed a &quot;system error&quot; after a switch of payment providers resulted in the ISP failing to collect the January 2019\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2019\/06\/customers-of-uk-isp-plusnet-wrongfully-marked-as-being-in-arrears.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customers of UK ISP Plusnet Wrongfully Marked as Being in Arrears - ISPreview UK\" \/>\n<meta property=\"og:description\" content=\"Broadband provider Plusnet has blamed a &quot;system error&quot; after a switch of payment providers resulted in the ISP failing to collect the January 2019\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ispreview.co.uk\/index.php\/2019\/06\/customers-of-uk-isp-plusnet-wrongfully-marked-as-being-in-arrears.html\" \/>\n<meta property=\"og:site_name\" content=\"ISPreview UK\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ispreview\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/ispreview\" \/>\n<meta property=\"article:published_time\" content=\"2019-06-08T06:00:06+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2020\/07\/ispreview_uk_logo.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"1000\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Mark Jackson\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ispreview\" \/>\n<meta name=\"twitter:site\" content=\"@ispreview\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mark Jackson\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"NewsArticle\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2019\\\/06\\\/customers-of-uk-isp-plusnet-wrongfully-marked-as-being-in-arrears.html#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2019\\\/06\\\/customers-of-uk-isp-plusnet-wrongfully-marked-as-being-in-arrears.html\"},\"author\":{\"name\":\"Mark Jackson\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/person\\\/de66a8b4e937c21c80e443d1bf9c35d5\"},\"headline\":\"Customers of UK ISP Plusnet Wrongfully Marked as Being in Arrears\",\"datePublished\":\"2019-06-08T06:00:06+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2019\\\/06\\\/customers-of-uk-isp-plusnet-wrongfully-marked-as-being-in-arrears.html\"},\"wordCount\":298,\"commentCount\":25,\"publisher\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\"},\"keywords\":[\"Plusnet\"],\"articleSection\":[\"ISP News\"],\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2019\\\/06\\\/customers-of-uk-isp-plusnet-wrongfully-marked-as-being-in-arrears.html#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2019\\\/06\\\/customers-of-uk-isp-plusnet-wrongfully-marked-as-being-in-arrears.html\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2019\\\/06\\\/customers-of-uk-isp-plusnet-wrongfully-marked-as-being-in-arrears.html\",\"name\":\"Customers of UK ISP Plusnet Wrongfully Marked as Being in Arrears - ISPreview UK\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#website\"},\"datePublished\":\"2019-06-08T06:00:06+00:00\",\"description\":\"Broadband provider Plusnet has blamed a \\\"system error\\\" after a switch of payment providers resulted in the ISP failing to collect the January 2019\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2019\\\/06\\\/customers-of-uk-isp-plusnet-wrongfully-marked-as-being-in-arrears.html#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2019\\\/06\\\/customers-of-uk-isp-plusnet-wrongfully-marked-as-being-in-arrears.html\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2019\\\/06\\\/customers-of-uk-isp-plusnet-wrongfully-marked-as-being-in-arrears.html#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.ispreview.co.uk\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Customers of UK ISP Plusnet Wrongfully Marked as Being in Arrears\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#website\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/\",\"name\":\"ISPreview UK\",\"description\":\"Top Broadband ISP and Mobile Provider Information Site\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.ispreview.co.uk\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\",\"name\":\"ISPreview.co.uk\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2020\\\/07\\\/ispreview_uk_logo.jpg\",\"contentUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2020\\\/07\\\/ispreview_uk_logo.jpg\",\"width\":1000,\"height\":1000,\"caption\":\"ISPreview.co.uk\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/ispreview\",\"https:\\\/\\\/x.com\\\/ispreview\",\"https:\\\/\\\/www.linkedin.com\\\/in\\\/mjack\\\/\",\"https:\\\/\\\/bsky.app\\\/profile\\\/ispreview.bsky.social\",\"https:\\\/\\\/mastodon.social\\\/@ispreview\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/person\\\/de66a8b4e937c21c80e443d1bf9c35d5\",\"name\":\"Mark Jackson\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/Mark-Jackson-96x96.jpg\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/Mark-Jackson-96x96.jpg\",\"contentUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/Mark-Jackson-96x96.jpg\",\"caption\":\"Mark Jackson\"},\"description\":\"By Mark Jackson Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.\",\"sameAs\":[\"http:\\\/\\\/www.ispreview.co.uk\",\"https:\\\/\\\/www.facebook.com\\\/ispreview\",\"https:\\\/\\\/x.com\\\/ispreview\"],\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/author\\\/markj\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Customers of UK ISP Plusnet Wrongfully Marked as Being in Arrears - ISPreview UK","description":"Broadband provider Plusnet has blamed a \"system error\" after a switch of payment providers resulted in the ISP failing to collect the January 2019","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ispreview.co.uk\/index.php\/2019\/06\/customers-of-uk-isp-plusnet-wrongfully-marked-as-being-in-arrears.html","og_locale":"en_GB","og_type":"article","og_title":"Customers of UK ISP Plusnet Wrongfully Marked as Being in Arrears - ISPreview UK","og_description":"Broadband provider Plusnet has blamed a \"system error\" after a switch of payment providers resulted in the ISP failing to collect the January 2019","og_url":"https:\/\/www.ispreview.co.uk\/index.php\/2019\/06\/customers-of-uk-isp-plusnet-wrongfully-marked-as-being-in-arrears.html","og_site_name":"ISPreview UK","article_publisher":"https:\/\/www.facebook.com\/ispreview","article_author":"https:\/\/www.facebook.com\/ispreview","article_published_time":"2019-06-08T06:00:06+00:00","og_image":[{"width":1000,"height":1000,"url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2020\/07\/ispreview_uk_logo.jpg","type":"image\/jpeg"}],"author":"Mark Jackson","twitter_card":"summary_large_image","twitter_creator":"@ispreview","twitter_site":"@ispreview","twitter_misc":{"Written by":"Mark Jackson","Estimated reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"NewsArticle","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2019\/06\/customers-of-uk-isp-plusnet-wrongfully-marked-as-being-in-arrears.html#article","isPartOf":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2019\/06\/customers-of-uk-isp-plusnet-wrongfully-marked-as-being-in-arrears.html"},"author":{"name":"Mark Jackson","@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/person\/de66a8b4e937c21c80e443d1bf9c35d5"},"headline":"Customers of UK ISP Plusnet Wrongfully Marked as Being in Arrears","datePublished":"2019-06-08T06:00:06+00:00","mainEntityOfPage":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2019\/06\/customers-of-uk-isp-plusnet-wrongfully-marked-as-being-in-arrears.html"},"wordCount":298,"commentCount":25,"publisher":{"@id":"https:\/\/www.ispreview.co.uk\/#organization"},"keywords":["Plusnet"],"articleSection":["ISP News"],"inLanguage":"en-GB","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.ispreview.co.uk\/index.php\/2019\/06\/customers-of-uk-isp-plusnet-wrongfully-marked-as-being-in-arrears.html#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2019\/06\/customers-of-uk-isp-plusnet-wrongfully-marked-as-being-in-arrears.html","url":"https:\/\/www.ispreview.co.uk\/index.php\/2019\/06\/customers-of-uk-isp-plusnet-wrongfully-marked-as-being-in-arrears.html","name":"Customers of UK ISP Plusnet Wrongfully Marked as Being in Arrears - ISPreview UK","isPartOf":{"@id":"https:\/\/www.ispreview.co.uk\/#website"},"datePublished":"2019-06-08T06:00:06+00:00","description":"Broadband provider Plusnet has blamed a \"system error\" after a switch of payment providers resulted in the ISP failing to collect the January 2019","breadcrumb":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2019\/06\/customers-of-uk-isp-plusnet-wrongfully-marked-as-being-in-arrears.html#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.ispreview.co.uk\/index.php\/2019\/06\/customers-of-uk-isp-plusnet-wrongfully-marked-as-being-in-arrears.html"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2019\/06\/customers-of-uk-isp-plusnet-wrongfully-marked-as-being-in-arrears.html#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.ispreview.co.uk\/"},{"@type":"ListItem","position":2,"name":"Customers of UK ISP Plusnet Wrongfully Marked as Being in Arrears"}]},{"@type":"WebSite","@id":"https:\/\/www.ispreview.co.uk\/#website","url":"https:\/\/www.ispreview.co.uk\/","name":"ISPreview UK","description":"Top Broadband ISP and Mobile Provider Information Site","publisher":{"@id":"https:\/\/www.ispreview.co.uk\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.ispreview.co.uk\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/www.ispreview.co.uk\/#organization","name":"ISPreview.co.uk","url":"https:\/\/www.ispreview.co.uk\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/logo\/image\/","url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2020\/07\/ispreview_uk_logo.jpg","contentUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2020\/07\/ispreview_uk_logo.jpg","width":1000,"height":1000,"caption":"ISPreview.co.uk"},"image":{"@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ispreview","https:\/\/x.com\/ispreview","https:\/\/www.linkedin.com\/in\/mjack\/","https:\/\/bsky.app\/profile\/ispreview.bsky.social","https:\/\/mastodon.social\/@ispreview"]},{"@type":"Person","@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/person\/de66a8b4e937c21c80e443d1bf9c35d5","name":"Mark Jackson","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/Mark-Jackson-96x96.jpg","url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/Mark-Jackson-96x96.jpg","contentUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/Mark-Jackson-96x96.jpg","caption":"Mark Jackson"},"description":"By Mark Jackson Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.","sameAs":["http:\/\/www.ispreview.co.uk","https:\/\/www.facebook.com\/ispreview","https:\/\/x.com\/ispreview"],"url":"https:\/\/www.ispreview.co.uk\/index.php\/author\/markj"}]}},"_links":{"self":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/posts\/18777","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/comments?post=18777"}],"version-history":[{"count":0,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/posts\/18777\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/media?parent=18777"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/categories?post=18777"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/tags?post=18777"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}