{"id":19011,"date":"2019-07-12T14:49:52","date_gmt":"2019-07-12T13:49:52","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=19011"},"modified":"2019-07-12T16:34:11","modified_gmt":"2019-07-12T15:34:11","slug":"giffgaff-and-tesco-mobile-in-top-50-uk-customer-satisfaction-index","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2019\/07\/giffgaff-and-tesco-mobile-in-top-50-uk-customer-satisfaction-index.html","title":{"rendered":"Giffgaff and Tesco Mobile in Top 50 UK Customer Satisfaction Index"},"content":{"rendered":"<p>The <a href=\"https:\/\/www.instituteofcustomerservice.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Institute of Customer Service<\/a> has published its latest UK Customer Satisfaction Index, which lists the top 50 organisations for customer service.. obviously. Overall only two telecoms providers (mobile, broadband ISP and phone) made the grade &#8211; mobile operator <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/giffgaffmobile\" rel=\"nofollow\" target=\"_blank\">giffgaff<\/a> (ranked 19th) and <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/tescomobile\" rel=\"nofollow\" target=\"_blank\">Tesco Mobile<\/a> (ranked 49th).<!--more--><\/p>\n<p>We note that <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/giffgaffmobile\" rel=\"nofollow\" target=\"_blank\">giffgaff<\/a>&#8217;s score of 82.5 (out of 100) has improved from 81.4 last year, when they ranked only 44th. Meanwhile <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/tescomobile\" rel=\"nofollow\" target=\"_blank\">Tesco Mobile<\/a>&#8217;s score of 80.5 represents a significant fall from 84.5 last year, when they were ranked 7th. Overall the related <strong>Telecommunications and Media<\/strong> sector&#8217;s UKCSI score (74.7) increased slightly, by 0.4 points, which is the sector&#8217;s highest score since July 2013<\/p>\n<p>However the telecoms and media sector is still ranked below Retail (Non-food) 80.9, Tourism 80.2, Retail (food) 80.1, Leisure 80, Banks 79.7, Insurance 78.8, Automotive 78.5, Services 76.7 and Public Services (National) 76.6. On the flip side telecoms is at least ranked above Public Services (Local) 73.9, Utilities 72.1 and Transport 70.8.<\/p>\n<p>Apparently the telecoms category also includes <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/britishtelecom\" rel=\"nofollow\" target=\"_blank\">BT<\/a>, <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/eebroadband\" rel=\"nofollow\" target=\"_blank\">EE<\/a>, <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/o2uk\" rel=\"nofollow\" target=\"_blank\">O2<\/a>, <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/plusnetuk\" rel=\"nofollow\" target=\"_blank\">Plusnet<\/a>, <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/bskyb\" rel=\"nofollow\" target=\"_blank\">Sky Broadband<\/a>, <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/skymobile\" rel=\"nofollow\" target=\"_blank\">Sky Mobile<\/a>, <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/tt\" rel=\"nofollow\" target=\"_blank\">TalkTalk<\/a>, <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/threeuk\" rel=\"nofollow\" target=\"_blank\">Three UK<\/a>, <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/vm\" rel=\"nofollow\" target=\"_blank\">Virgin Media<\/a>, Virgin Mobile and <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/vodafoneuk\" rel=\"nofollow\" target=\"_blank\">Vodafone<\/a> but none of those managed to make it into the top 50. Sadly no smaller broadband ISPs are covered by this report (not enough sample data), although they did separately benchmark <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/zen_internet\" target=\"_blank\">Zen Internet<\/a> and awarded them a score of 91!<\/p>\n<p><img decoding=\"async\" class=\"ngg-singlepic ngg-none\" src=\"https:\/\/www.ispreview.co.uk\/wp-content\/gallery\/2019-uk-internet-statistics\/top_50_uk_customer_satisfaction_index_2019.png\" alt=\"top 50 uk customer satisfaction index 2019\" width=\"100%\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Institute of Customer Service has published its latest UK Customer Satisfaction Index, which lists the top 50 organisations for customer service.. obviously. Overall only two telecoms providers (mobile, broadband ISP and phone) made the grade &#8211; mobile operator giffgaff (ranked 19th) and Tesco Mobile (ranked 49th).<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[150,34],"class_list":["post-19011","post","type-post","status-publish","format-standard","hentry","category-uk_isp_news","tag-awards","tag-statistics"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Giffgaff and Tesco Mobile in Top 50 UK Customer Satisfaction Index - ISPreview UK<\/title>\n<meta name=\"description\" content=\"The Institute of Customer Service has published its latest UK Customer Satisfaction Index, which lists the top 50 organisations for customer service..\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2019\/07\/giffgaff-and-tesco-mobile-in-top-50-uk-customer-satisfaction-index.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Giffgaff and Tesco Mobile in Top 50 UK Customer Satisfaction Index - ISPreview UK\" \/>\n<meta property=\"og:description\" content=\"The Institute of Customer Service has published its latest UK Customer Satisfaction Index, which lists the top 50 organisations for customer service..\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ispreview.co.uk\/index.php\/2019\/07\/giffgaff-and-tesco-mobile-in-top-50-uk-customer-satisfaction-index.html\" \/>\n<meta property=\"og:site_name\" content=\"ISPreview UK\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ispreview\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/ispreview\" \/>\n<meta property=\"article:published_time\" content=\"2019-07-12T13:49:52+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2019-07-12T15:34:11+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2020\/07\/ispreview_uk_logo.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"1000\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Mark Jackson\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ispreview\" \/>\n<meta name=\"twitter:site\" content=\"@ispreview\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mark Jackson\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"NewsArticle\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2019\\\/07\\\/giffgaff-and-tesco-mobile-in-top-50-uk-customer-satisfaction-index.html#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2019\\\/07\\\/giffgaff-and-tesco-mobile-in-top-50-uk-customer-satisfaction-index.html\"},\"author\":{\"name\":\"Mark Jackson\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/person\\\/de66a8b4e937c21c80e443d1bf9c35d5\"},\"headline\":\"Giffgaff and Tesco Mobile in Top 50 UK Customer Satisfaction Index\",\"datePublished\":\"2019-07-12T13:49:52+00:00\",\"dateModified\":\"2019-07-12T15:34:11+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2019\\\/07\\\/giffgaff-and-tesco-mobile-in-top-50-uk-customer-satisfaction-index.html\"},\"wordCount\":217,\"commentCount\":3,\"publisher\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2019\\\/07\\\/giffgaff-and-tesco-mobile-in-top-50-uk-customer-satisfaction-index.html#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/gallery\\\/2019-uk-internet-statistics\\\/top_50_uk_customer_satisfaction_index_2019.png\",\"keywords\":[\"Awards\",\"Statistics\"],\"articleSection\":[\"ISP News\"],\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2019\\\/07\\\/giffgaff-and-tesco-mobile-in-top-50-uk-customer-satisfaction-index.html#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2019\\\/07\\\/giffgaff-and-tesco-mobile-in-top-50-uk-customer-satisfaction-index.html\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2019\\\/07\\\/giffgaff-and-tesco-mobile-in-top-50-uk-customer-satisfaction-index.html\",\"name\":\"Giffgaff and Tesco Mobile in Top 50 UK Customer Satisfaction Index - 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