{"id":19189,"date":"2019-08-02T09:53:34","date_gmt":"2019-08-02T08:53:34","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=19189"},"modified":"2019-08-02T11:27:47","modified_gmt":"2019-08-02T10:27:47","slug":"openreach-refund-14m-to-uk-isps-for-underpaying-compensation","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2019\/08\/openreach-refund-14m-to-uk-isps-for-underpaying-compensation.html","title":{"rendered":"Openreach Refund \u00a314m to UK ISPs for Underpaying Compensation"},"content":{"rendered":"

Openreach<\/a> (BT<\/a>) has today confirmed that a mistake in compensation payments (forms part of a Service Level Guarantee) for their high capacity 1-10Gbps Ethernet Backhaul Direct (EBD) product means they will have to refund UK communications providers (ISPs) around \u00a314 million.<\/p>\n

The EBD product typically comes attached to strict automated Service Level Agreements<\/strong> (SLA), which are designed to ensure that there is “reasonable compensation<\/em>” if Openreach<\/a> fails to deliver on their network availability promises. In this case the operator identified that they had been “underpaying service level guarantee compensation<\/em>” for EBD since all the way back in October 2016.<\/p>\n

In a statement the operator told ISPreview.co.uk: “We recently identified an issue which meant we had underpaid Service Level Guarantee payments for our Ethernet Backhaul Direct product. We have informed Ofcom<\/a> and apologised to those wholesale customers who were affected and we\u2019re now in the process of refunding them in full. We\u2019ve also reviewed our processes to stop this from happening again<\/em>.” The regulator does have a tendency to impose fines for such mistakes.<\/p>\n

ISPreview.co.uk understands that some of the issue may stem from human error. New compliance controls are understood to have been implemented in order to ensure that the problem doesn’t reoccur.<\/p>\n","protected":false},"excerpt":{"rendered":"

Openreach (BT) has today confirmed that a mistake in compensation payments (forms part of a Service Level Guarantee) for their high capacity 1-10Gbps Ethernet Backhaul Direct (EBD) product means they will have to refund UK communications providers (ISPs) around \u00a314 million.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[474,472,478,69],"class_list":["post-19189","post","type-post","status-publish","format-standard","hentry","category-uk_isp_news","tag-bt","tag-business","tag-ethernet","tag-bt-openreach"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nOpenreach Refund \u00a314m to UK ISPs for Underpaying Compensation - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Openreach (BT) has today confirmed that a mistake in compensation payments (forms part of a Service Level Guarantee) for their high capacity 1-10Gbps\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2019\/08\/openreach-refund-14m-to-uk-isps-for-underpaying-compensation.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Openreach Refund \u00a314m to UK ISPs for Underpaying Compensation - ISPreview UK\" \/>\n<meta property=\"og:description\" content=\"Openreach (BT) has today confirmed that a mistake in compensation payments (forms part of a Service Level Guarantee) for their high capacity 1-10Gbps\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ispreview.co.uk\/index.php\/2019\/08\/openreach-refund-14m-to-uk-isps-for-underpaying-compensation.html\" \/>\n<meta property=\"og:site_name\" content=\"ISPreview UK\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ispreview\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/ispreview\" \/>\n<meta property=\"article:published_time\" content=\"2019-08-02T08:53:34+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2019-08-02T10:27:47+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2020\/07\/ispreview_uk_logo.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"1000\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Mark Jackson\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ispreview\" \/>\n<meta name=\"twitter:site\" content=\"@ispreview\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mark Jackson\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"NewsArticle\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2019\\\/08\\\/openreach-refund-14m-to-uk-isps-for-underpaying-compensation.html#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2019\\\/08\\\/openreach-refund-14m-to-uk-isps-for-underpaying-compensation.html\"},\"author\":{\"name\":\"Mark Jackson\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/person\\\/de66a8b4e937c21c80e443d1bf9c35d5\"},\"headline\":\"Openreach Refund \u00a314m to UK ISPs for Underpaying Compensation\",\"datePublished\":\"2019-08-02T08:53:34+00:00\",\"dateModified\":\"2019-08-02T10:27:47+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2019\\\/08\\\/openreach-refund-14m-to-uk-isps-for-underpaying-compensation.html\"},\"wordCount\":218,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\"},\"keywords\":[\"BT\",\"Business\",\"Ethernet\",\"Openreach\"],\"articleSection\":[\"ISP News\"],\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2019\\\/08\\\/openreach-refund-14m-to-uk-isps-for-underpaying-compensation.html#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2019\\\/08\\\/openreach-refund-14m-to-uk-isps-for-underpaying-compensation.html\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2019\\\/08\\\/openreach-refund-14m-to-uk-isps-for-underpaying-compensation.html\",\"name\":\"Openreach Refund \u00a314m to UK ISPs for Underpaying Compensation - ISPreview UK\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#website\"},\"datePublished\":\"2019-08-02T08:53:34+00:00\",\"dateModified\":\"2019-08-02T10:27:47+00:00\",\"description\":\"Openreach (BT) has today confirmed that a mistake in compensation payments (forms part of a Service Level Guarantee) for their high capacity 1-10Gbps\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2019\\\/08\\\/openreach-refund-14m-to-uk-isps-for-underpaying-compensation.html#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2019\\\/08\\\/openreach-refund-14m-to-uk-isps-for-underpaying-compensation.html\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2019\\\/08\\\/openreach-refund-14m-to-uk-isps-for-underpaying-compensation.html#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.ispreview.co.uk\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Openreach Refund \u00a314m to UK ISPs for Underpaying Compensation\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#website\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/\",\"name\":\"ISPreview UK\",\"description\":\"Top Broadband ISP and Mobile Provider Information Site\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.ispreview.co.uk\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\",\"name\":\"ISPreview.co.uk\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2020\\\/07\\\/ispreview_uk_logo.jpg\",\"contentUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2020\\\/07\\\/ispreview_uk_logo.jpg\",\"width\":1000,\"height\":1000,\"caption\":\"ISPreview.co.uk\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/ispreview\",\"https:\\\/\\\/x.com\\\/ispreview\",\"https:\\\/\\\/www.linkedin.com\\\/in\\\/mjack\\\/\",\"https:\\\/\\\/bsky.app\\\/profile\\\/ispreview.bsky.social\",\"https:\\\/\\\/mastodon.social\\\/@ispreview\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/person\\\/de66a8b4e937c21c80e443d1bf9c35d5\",\"name\":\"Mark Jackson\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/Mark-Jackson-96x96.jpg\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/Mark-Jackson-96x96.jpg\",\"contentUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/Mark-Jackson-96x96.jpg\",\"caption\":\"Mark Jackson\"},\"description\":\"By Mark Jackson Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.\",\"sameAs\":[\"http:\\\/\\\/www.ispreview.co.uk\",\"https:\\\/\\\/www.facebook.com\\\/ispreview\",\"https:\\\/\\\/x.com\\\/ispreview\"],\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/author\\\/markj\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Openreach Refund \u00a314m to UK ISPs for Underpaying Compensation - ISPreview UK","description":"Openreach (BT) has today confirmed that a mistake in compensation payments (forms part of a Service Level Guarantee) for their high capacity 1-10Gbps","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ispreview.co.uk\/index.php\/2019\/08\/openreach-refund-14m-to-uk-isps-for-underpaying-compensation.html","og_locale":"en_GB","og_type":"article","og_title":"Openreach Refund \u00a314m to UK ISPs for Underpaying Compensation - ISPreview UK","og_description":"Openreach (BT) has today confirmed that a mistake in compensation payments (forms part of a Service Level Guarantee) for their high capacity 1-10Gbps","og_url":"https:\/\/www.ispreview.co.uk\/index.php\/2019\/08\/openreach-refund-14m-to-uk-isps-for-underpaying-compensation.html","og_site_name":"ISPreview UK","article_publisher":"https:\/\/www.facebook.com\/ispreview","article_author":"https:\/\/www.facebook.com\/ispreview","article_published_time":"2019-08-02T08:53:34+00:00","article_modified_time":"2019-08-02T10:27:47+00:00","og_image":[{"width":1000,"height":1000,"url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2020\/07\/ispreview_uk_logo.jpg","type":"image\/jpeg"}],"author":"Mark Jackson","twitter_card":"summary_large_image","twitter_creator":"@ispreview","twitter_site":"@ispreview","twitter_misc":{"Written by":"Mark Jackson","Estimated reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"NewsArticle","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2019\/08\/openreach-refund-14m-to-uk-isps-for-underpaying-compensation.html#article","isPartOf":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2019\/08\/openreach-refund-14m-to-uk-isps-for-underpaying-compensation.html"},"author":{"name":"Mark Jackson","@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/person\/de66a8b4e937c21c80e443d1bf9c35d5"},"headline":"Openreach Refund \u00a314m to UK ISPs for Underpaying Compensation","datePublished":"2019-08-02T08:53:34+00:00","dateModified":"2019-08-02T10:27:47+00:00","mainEntityOfPage":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2019\/08\/openreach-refund-14m-to-uk-isps-for-underpaying-compensation.html"},"wordCount":218,"commentCount":0,"publisher":{"@id":"https:\/\/www.ispreview.co.uk\/#organization"},"keywords":["BT","Business","Ethernet","Openreach"],"articleSection":["ISP News"],"inLanguage":"en-GB","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.ispreview.co.uk\/index.php\/2019\/08\/openreach-refund-14m-to-uk-isps-for-underpaying-compensation.html#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2019\/08\/openreach-refund-14m-to-uk-isps-for-underpaying-compensation.html","url":"https:\/\/www.ispreview.co.uk\/index.php\/2019\/08\/openreach-refund-14m-to-uk-isps-for-underpaying-compensation.html","name":"Openreach Refund \u00a314m to UK ISPs for Underpaying Compensation - ISPreview UK","isPartOf":{"@id":"https:\/\/www.ispreview.co.uk\/#website"},"datePublished":"2019-08-02T08:53:34+00:00","dateModified":"2019-08-02T10:27:47+00:00","description":"Openreach (BT) has today confirmed that a mistake in compensation payments (forms part of a Service Level Guarantee) for their high capacity 1-10Gbps","breadcrumb":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2019\/08\/openreach-refund-14m-to-uk-isps-for-underpaying-compensation.html#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.ispreview.co.uk\/index.php\/2019\/08\/openreach-refund-14m-to-uk-isps-for-underpaying-compensation.html"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2019\/08\/openreach-refund-14m-to-uk-isps-for-underpaying-compensation.html#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.ispreview.co.uk\/"},{"@type":"ListItem","position":2,"name":"Openreach Refund \u00a314m to UK ISPs for Underpaying Compensation"}]},{"@type":"WebSite","@id":"https:\/\/www.ispreview.co.uk\/#website","url":"https:\/\/www.ispreview.co.uk\/","name":"ISPreview UK","description":"Top Broadband ISP and Mobile Provider Information Site","publisher":{"@id":"https:\/\/www.ispreview.co.uk\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.ispreview.co.uk\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/www.ispreview.co.uk\/#organization","name":"ISPreview.co.uk","url":"https:\/\/www.ispreview.co.uk\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/logo\/image\/","url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2020\/07\/ispreview_uk_logo.jpg","contentUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2020\/07\/ispreview_uk_logo.jpg","width":1000,"height":1000,"caption":"ISPreview.co.uk"},"image":{"@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ispreview","https:\/\/x.com\/ispreview","https:\/\/www.linkedin.com\/in\/mjack\/","https:\/\/bsky.app\/profile\/ispreview.bsky.social","https:\/\/mastodon.social\/@ispreview"]},{"@type":"Person","@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/person\/de66a8b4e937c21c80e443d1bf9c35d5","name":"Mark Jackson","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/Mark-Jackson-96x96.jpg","url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/Mark-Jackson-96x96.jpg","contentUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/Mark-Jackson-96x96.jpg","caption":"Mark Jackson"},"description":"By Mark Jackson Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.","sameAs":["http:\/\/www.ispreview.co.uk","https:\/\/www.facebook.com\/ispreview","https:\/\/x.com\/ispreview"],"url":"https:\/\/www.ispreview.co.uk\/index.php\/author\/markj"}]}},"_links":{"self":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/posts\/19189","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/comments?post=19189"}],"version-history":[{"count":0,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/posts\/19189\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/media?parent=19189"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/categories?post=19189"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/tags?post=19189"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}