{"id":19272,"date":"2019-08-15T13:31:57","date_gmt":"2019-08-15T12:31:57","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=19272"},"modified":"2019-08-15T13:37:32","modified_gmt":"2019-08-15T12:37:32","slug":"study-claims-uk-restaurants-ruined-by-poor-mobile-connectivity","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2019\/08\/study-claims-uk-restaurants-ruined-by-poor-mobile-connectivity.html","title":{"rendered":"Study Claims UK Restaurants &#8220;Ruined&#8221; by Poor Mobile Connectivity"},"content":{"rendered":"<p>A new survey of 2,000 mobile phone using UK adults, which was conducted by <a href=\"http:\/\/www.gwsolutions.com\/\">Global Wireless Solutions<\/a> and OnePoll, has claimed that 11% of respondents felt their experience in a restaurant had &#8220;<em>been ruined due to poor mobile connectivity<\/em>.&#8221; Meanwhile <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/eebroadband\" rel=\"nofollow\" target=\"_blank\">EE<\/a> and <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/o2uk\" rel=\"nofollow\" target=\"_blank\">O2<\/a> offered the most reliable service while inside such eateries.<!--more--><\/p>\n<p>Generally it&#8217;s considered polite NOT to use your mobile phone while in a restaurant, particularly if you&#8217;re dining with family members or on a romantic evening out. On the other hand the term &#8220;<em>restaurants<\/em>&#8221; also tends to cover a multitude of different eateries, such as coffee or tea shops, and some people do go in just to do a little work while munching.<\/p>\n<p>Nevertheless nattering away on a mobile is unlikely to win you too many friends among your fellow diners, although using the mobile broadband (<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/3g\">3G<\/a>, <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/4g\">4G<\/a> or <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/5g\">5G<\/a>) connection on your Smartphone or Laptop to check things (e.g. emails, news) is usually something that doesn&#8217;t cause annoyance, especially if you&#8217;re working or flying solo.<\/p>\n<p>Aside from their consumer survey, GWS&#8217; team of engineers also spent a month conducting &#8220;<em>scientifically controlled tests<\/em>&#8221; evaluating mobile network performance inside and outside 50 of the most popular restaurants in London. Much like their last survey, which covered the not particularly riveting but mildly comical <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/2019\/06\/poor-uk-mobile-signals-cause-21-of-brits-to-stop-gym-exercises.html\">mobile habits of gym users<\/a>, this study is also fairly disposable and so we&#8217;ll just summarise the findings.<\/p>\n<h3><span style=\"color: #339966;\"><strong>Survey Results (Mobile Connectivity in Restaurants)<\/strong><\/span><\/h3>\n<ul>\n<li><a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/o2uk\" rel=\"nofollow\" target=\"_blank\">O2<\/a> and <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/eebroadband\" rel=\"nofollow\" target=\"_blank\">EE<\/a> saw the highest rate of successful call attempts (99%) across all 50 restaurant locations tested.<\/li>\n<li>Three of the four operators had over 95% data task success rates &#8211; <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/o2uk\" rel=\"nofollow\" target=\"_blank\">O2<\/a> finished top <strong>(99%)<\/strong>, followed by <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/vodafoneuk\" rel=\"nofollow\" target=\"_blank\">Vodafone<\/a> <strong>(98%)<\/strong> and <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/threeuk\" rel=\"nofollow\" target=\"_blank\">Three UK<\/a> <strong>(97%)<\/strong>. <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/eebroadband\" rel=\"nofollow\" target=\"_blank\">EE<\/a> struggled, however, with more than one in ten data tasks failures <strong>(87%).<\/strong><\/li>\n<li>Of the Top 10 restaurants in terms of network performance, EE were fastest in five locations for download speeds, followed by O2 (three) and <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/vodafoneuk\" rel=\"nofollow\" target=\"_blank\">Vodafone<\/a> (two).<\/li>\n<li><a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/vodafoneuk\" rel=\"nofollow\" target=\"_blank\">Vodafone<\/a> and O2 both performed strongly for social uploads, each claiming four top 10 finishes for upload speeds for larger file tasks.<\/li>\n<li>But with dramatic swings in performance from operator to operator, location to location, it seems that networks are still struggling to extend coverage inside popular restaurant locations:<br \/>\n&#8212;- At Brassiere Zedel, there was only 39% coverage across the whole restaurant &#8211; while three of the operators managed less than 20% success rates for the voice calls and data tasks.<br \/>\n&#8212;- At Salt Yard (in Fitzrovia), while O2 managed 82 Mbps for the capacity test, Three only delivered 1 Mbps.<br \/>\n&#8212;- At the Sky Garden\u2019s Darwin Brasserie, Three in particular struggled for both voice call accessibility (64%) and data sessions success rate (47%).<\/li>\n<\/ul>\n<ul>\n<li>One in ten (11%) Brits say their experience in a restaurant has been ruined due to poor mobile connectivity.<\/li>\n<li>More than a quarter (26%) of Brits regularly browse the internet while at the dinner table.<\/li>\n<li>The same proportion (26%) have been unable to connect to the internet using mobile data when in a restaurant.<\/li>\n<li>Over a fifth (23%) have been forced to leave a restaurant to use their phone because of poor mobile service.<\/li>\n<\/ul>\n<p>In addition, 18% of Brits expect all restaurants to offer free <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/wifi\">WiFi<\/a> as standard. While GWS found that the overall speeds of the network were similar across mobile and <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/wifi\">WiFi<\/a>, several of the restaurants tested did not provide any working <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/wifi\">WiFi<\/a> at all. This was highlighted by GWS\u2019 consumer survey that discovered many people feel they cannot rely on WiFi coverage when dining out (only 11% of Brits surveyed look for WiFi when they dine out) and 24% said they had previously been unable to connect to a restaurant&#8217;s WiFi.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A new survey of 2,000 mobile phone using UK adults, which was conducted by Global Wireless Solutions and OnePoll, has claimed that 11% of respondents felt their experience in a restaurant had &#8220;been ruined due to poor mobile connectivity.&#8221; Meanwhile EE and O2 offered the most reliable service while inside such eateries.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[62,61,406,405,60,32,34,63,96],"class_list":["post-19272","post","type-post","status-publish","format-standard","hentry","category-uk_isp_news","tag-3g","tag-4g","tag-5g","tag-ee","tag-mobile-broadband","tag-o2","tag-statistics","tag-three-uk","tag-vodafone"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Study Claims UK Restaurants &quot;Ruined&quot; 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