{"id":19707,"date":"2019-10-15T14:57:38","date_gmt":"2019-10-15T13:57:38","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=19707"},"modified":"2019-10-16T07:00:45","modified_gmt":"2019-10-16T06:00:45","slug":"virgin-media-uks-new-payg-mobile-pricing-causes-concern","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2019\/10\/virgin-media-uks-new-payg-mobile-pricing-causes-concern.html","title":{"rendered":"Virgin Media UK’s New PAYG Mobile Pricing Causes Concern UPDATE"},"content":{"rendered":"

Some of Virgin Media<\/a>’s mobile (EE<\/a> MVNO) customers on their Pay-As-You-Go platform have expressed concern after the operator started notifying them of an unusual new charging structure. The change appears to penalise infrequent users of the service by effectively charging \u00a32 for the first call or text on each new day.<\/p>\n

The change, which is due to be introduced from 18th November 2019<\/strong>, means that “Every day, the first 200 minutes of calls you make will cost \u00a32 total, and then 1p a minute after that. This includes calls to landlines including calls to the Channel Islands and Isle of Man (starting 01, 02 or 03), Virgin Mobile phones and other UK networks<\/em>.” The approach is identical for text messages, while data will continue to cost \u00a32 total for the first 200MB of data you use every day, and then \u00a32 for the next 200MB after that.<\/p>\n

On the one hand this could be good if you make longer calls and masses of texts in a single day, although many PAYG users choose such a plan precisely because they tend to only make infrequent use of their devices. Sadly for that group the change represents more of a problem since even brief calls or texts would suddenly attract a \u00a32 charge.<\/p>\n

Quick Sample of Customer Feedback<\/strong><\/span><\/p>\n

Sample 1:<\/strong> “I have also received this message which in effect says it can cost \u00a32.00 for a single text. I intend to go to another provider. The emails suggests I will be able to get a refund on my existing credit, but a call to 789 said the opposite! I tried to use the text service to get a definitive answer, but they insist upon my answering security questions on a webpage. This is not possible with my non internet connected phone and it is too long to copy to another device!”<\/p>\n

Sample 2:<\/strong> “Hmmm. Sounds like my aged Nokia 1600 is going to fall into the recycle bin sometime soon.”<\/p>\n

Sample 3:<\/strong> “Basically that’s \u00a32 every time I make a call to my mum or send a text, since I only use it once or twice every other day or so. Ridiculous!”<\/p><\/blockquote>\n

By comparison Three UK<\/a> and O2<\/a> both charge just 3p per min for a call, 2p for a text and 1p for a MegaByte (MB) of data on their PAYG plans. Meanwhile the parent network for Virgin Mobile, EE<\/a>, tends to sell PAYG access in “packs<\/em>” that expire every 30 days and these cost from \u00a310 a pop (2GB of data, 100 mins and unlimited texts).<\/p>\n

Vodafone<\/a> have a similar approach to EE<\/a> but with a more attractive entry-level allowance, although they also offer a classic “Pay As You Go 1<\/em>” plan that charges 20p a minute, 20p a text and 20p for every 5MB of data. This might sound like a lot but once you’ve spent \u00a31 in a day, you won’t be charged a penny more until midnight.<\/p>\n

Suffice to say most of these seem to be more attractive that Virgin Mobile’s new approach but it depends upon how you use your mobile. We’ve dropped Virgin Media<\/a> to ask why the change is being made.<\/p>\n

UPDATE 16th October 2019<\/strong><\/p>\n

We’ve had a response from Virgin Mobile.<\/p>\n

A Virgin Media<\/a> Spokesperson told ISPreview.co.uk:<\/strong><\/p>\n

“We\u2019re making adjustments to some of our Pay As You Go tariffs. Customers impacted by any changes will be notified of alterations to their mobile plan in a clear and timely way.”<\/p><\/blockquote>\n

Virgin suggested that customers who don’t like the new plan could move to a Pay Monthly tariff (obviously a pointless piece of advice for PAYG users) or consider one of their alternative “JAM packs<\/em>” (e.g. they could get 250 mins, 250 texts and 250MB data for just \u00a35 and the allowances last for up to 30 days). The packs are pretty good value but may not suit the sort of casual users who tend to adopt PAYG.<\/p>\n","protected":false},"excerpt":{"rendered":"

Some of Virgin Media’s mobile (EE MVNO) customers on their Pay-As-You-Go platform have expressed concern after the operator started notifying them of an unusual new charging structure. The change appears to penalise infrequent users of the service by effectively charging \u00a32 for the first call or text on each new day.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[62,61,405,475],"class_list":["post-19707","post","type-post","status-publish","format-standard","hentry","category-uk_isp_news","tag-3g","tag-4g","tag-ee","tag-virgin-media"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nVirgin Media UK's New PAYG Mobile Pricing Causes Concern UPDATE - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Some of Virgin Media's mobile (EE MVNO) customers on their Pay-As-You-Go platform have expressed concern after the operator started notifying them of an\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2019\/10\/virgin-media-uks-new-payg-mobile-pricing-causes-concern.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Virgin Media UK's New PAYG Mobile Pricing Causes Concern UPDATE - 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