{"id":20686,"date":"2020-02-05T12:42:13","date_gmt":"2020-02-05T12:42:13","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=20686"},"modified":"2020-09-29T09:25:40","modified_gmt":"2020-09-29T08:25:40","slug":"vodafone-uk-totals-687000-fixed-broadband-isp-customers","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2020\/02\/vodafone-uk-totals-687000-fixed-broadband-isp-customers.html","title":{"rendered":"Vodafone UK Totals 687000 Fixed Broadband ISP Customers"},"content":{"rendered":"

Mobile giant and UK ISP Vodafone<\/a> has published their latest quarterly results to the end of December 2019 (financial Q3 19\/20), which saw them add +20,000 fixed broadband customers to total 687,000 (down from +61k added in the previous quarter) and mobile customers jumped to total 18,056,000 (up by +250k)<\/p>\n

Otherwise the main developments for Vodafone<\/a> UK during the last quarter were the continued expansion of their ultrafast 5G<\/a> network (here<\/a>) and the decision to relax their exclusivity agreement with Cityfibre<\/a>’s FTTH<\/a> network (here<\/a>). On top of that Ofcom<\/a> named and shamed the operator for generating some of the most consumer complaints (here<\/a>) and the ASA banned several of their adverts for unlimited data plans due to being “misleading<\/em>” (here<\/a>).<\/p>\n

Meanwhile the operator saw their fixed service revenues increase by just 0.5% (Q2: 2.2%) and most of the new fixed broadband customers they’ve added will have come from their Openreach<\/a> (BT<\/a>) based FTTC<\/a> (VDSL2<\/a>) packages.<\/p>\n

Sadly no details are provided to show how many customers have joined via Cityfibre<\/a>’s new FTTH<\/a> broadband network and Vodafone<\/a> blamed the slowdown in fixed broadband growth on increased “competitive intensity<\/em>” in the market.<\/p>\n

In terms of Vodafone’s rising base of mobile customers, it’s noted that 134,000 were added in the quarter from contract customers, while the other 116,000 came from prepaid customers. The latter grew faster thanks to their VOXI<\/a> sub-brand.<\/p>\n

Nick Read, Group CEO, said:<\/strong><\/p>\n

“I am pleased with the pace at which we have executed our commercial and strategic priorities, which has allowed us to maintain our momentum in the quarter. Competition in Europe remains challenging, primarily in the value segment, however we continued to improve customer loyalty and to grow in broadband, and we achieved good growth in Africa. We expect a further gradual improvement in service revenue growth in Q4, led by Europe.<\/p>\n

We have recently announced the proposed sale of our stake in Vodafone Egypt, which simplifies the Group into two scaled regional platforms \u2013 Europe and sub-Saharan Africa \u2013 and reduces our net debt. We have also appointed the senior management team for our European TowerCo, and we are preparing for a potential IPO in early 2021.”<\/p><\/blockquote>\n

Otherwise Vodafone’s overall UK service revenue for the quarter hit \u20ac1,282m (up from \u20ac1,233m in the previous quarter). The full report is here<\/a> (PDF).<\/p>\n

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