{"id":20872,"date":"2020-01-27T00:01:35","date_gmt":"2020-01-27T00:01:35","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=20872"},"modified":"2020-01-26T13:02:22","modified_gmt":"2020-01-26T13:02:22","slug":"virgin-media-uk-to-extend-hub-4-broadband-router-availability","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2020\/01\/virgin-media-uk-to-extend-hub-4-broadband-router-availability.html","title":{"rendered":"Virgin Media UK to Extend Hub 4 Broadband Router Availability"},"content":{"rendered":"

Credible sources have informed us that cable broadband ISP Virgin Media<\/a> will soon start to expand the availability of their new HUB 4.0 (ARRIS TG3492LG-VMB) router outside of the new 1Gbps DOCSIS<\/a> 3.1 areas, which we understand is intended to help tackle “hotspots<\/em>” (i.e. areas where local lines are being heavily used).<\/p>\n

As present if you want to have one of the new HUB 4.0<\/strong> (aka – Liberty Global Gigabit Connect Box) routers then you need to be both living within one of Virgin Media<\/a>’s new DOCSIS<\/a> 3.1 network areas and be taking the operator’s latest 1104Mbps (Gig1Fibre<\/strong>) package (currently live around Southampton, Greater Manchester and Reading). The new 1Gbps DOCSIS<\/a> 3.1 upgrade is expected to reach their whole network by 2021 (here<\/a>).<\/p>\n

However we’ve long expected that the more powerful HUB 4.0, which is also backwards compatible with their old network, might eventually be made available to those on the operator’s existing slower packages and possibly also the old EuroDOCSIS 3.0 platform. The vast majority of VM’s broadband subscribers are still on this platform but the best they can get is a HUB 3.0 (ARRIS TG2492S\/CE), which isn’t hugely popular due to past bugs.<\/p>\n

Nevertheless just before Christmas we, acting on a tip off, asked the operator whether the HUB 4.0 might become available to more than their 1Gbps subscribers and were told no.. or at least, not yet.<\/p>\n

A Virgin Media<\/a> Spokesperson told ISPreview (Dec 2019):<\/strong><\/p>\n

“We\u2019re always looking at how we can give our customers access to our latest equipment, but presently there are no plans for distributing the HUB 4.0 router more widely.”<\/p><\/blockquote>\n

Since then we’ve continued to dig for information and several normally credible sources now appear to be saying the same thing. Apparently the plan is to roll-out the HUB 4.0 into areas where lines are being heavily used, which is intended to remove some of the pressure.<\/p>\n

We believe the reason for this is because the HUB 4.0 can bond 32 channels together, while the HUB 3.0 can only do 24. As such this means that the HUB 4.0 can also be harnessed by those on slower packages to deliver an improvement, provided the operator supports the bonding change in those locations. We believe they may only do this on slower (100 – 500Mbps) packages in DOCSIS 3.1 areas but it could also occur in EuroDOCSIS 3.0 ones.<\/p>\n

Sadly there’s no solid indication of precisely which areas will be targeted or how the HUB 4.0s will be distributed to customers (e.g. as a free general distribution – likely to be too expensive – or something more specific, such as only for new customers or those with faults \/ complaints).<\/p>\n

In the meantime we know of quite a few HUB 3.0 owners who would happily upgrade to the HUB 4.0 if they could on their existing package or by re-contracting. Some would even be willing to pay.<\/p>\n","protected":false},"excerpt":{"rendered":"

Credible sources have informed us that cable broadband ISP Virgin Media will soon start to expand the availability of their new HUB 4.0 (ARRIS TG3492LG-VMB) router outside of the new 1Gbps DOCSIS 3.1 areas, which we understand is intended to help tackle “hotspots” (i.e. areas where local lines are being heavily used).<\/p>\n","protected":false},"author":1,"featured_media":20873,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[419,475],"class_list":["post-20872","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-docsis3-1","tag-virgin-media"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nVirgin Media UK to Extend Hub 4 Broadband Router Availability - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Credible sources have informed us that cable broadband ISP Virgin Media will soon start to expand the availability of their new HUB 4.0 (ARRIS\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2020\/01\/virgin-media-uk-to-extend-hub-4-broadband-router-availability.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Virgin Media UK to Extend Hub 4 Broadband Router Availability - 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