{"id":20935,"date":"2020-01-30T11:07:30","date_gmt":"2020-01-30T11:07:30","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=20935"},"modified":"2020-01-30T11:07:30","modified_gmt":"2020-01-30T11:07:30","slug":"ofcom-toughens-personal-uk-broadband-isp-speed-estimates","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2020\/01\/ofcom-toughens-personal-uk-broadband-isp-speed-estimates.html","title":{"rendered":"Ofcom Toughens Personal UK Broadband ISP Speed Estimates"},"content":{"rendered":"

Ofcom<\/a> has today announced that they intend to toughen their existing Broadband Speed Code of Practice<\/a>, which among other things requires UK ISPs to supply consumers with a personal estimate of their broadband line speed before buying. Under the new change this estimate will become more accurate, but there’s a catch.<\/p>\n

At present such line performance estimates are based on data from a group of customers whose properties have similar characteristics (e.g. distance from the exchange or street cabinet), which is of more relevance to those with hybrid fibre or pure copper broadband lines (e.g. ADSL<\/a>, FTTC<\/a> \/ VDSL2<\/a>, G.fast<\/a>) where signals tend to degrade over distance (i.e. slower speeds on longer lines).<\/p>\n

NOTE:<\/strong> Full fibre (FTTP<\/a>) ISPs and Virgin Media<\/a>’s Hybrid Fibre Coax (HFC) cable network tend to avoid the above problem and so are not affected by today’s change.<\/div>\n

Unfortunately the current approach may not entirely reflect the capabilities of some lines, which can lead to misleading results. However, under Ofcom<\/a>’s new change, ISPs will in future be required to issue a speed estimate that is instead “based on the capability of the line going into their individual house or office<\/em>.”<\/p>\n

The speed estimate is very important, not least because Ofcom<\/a>’s rules give customers the right to exit their contracts, without penalty, if their download speed falls below the minimum level. As such the more accurate this figure is, the better the situation for both consumers and providers alike.<\/p>\n

Ofcom’s Explanation<\/strong><\/a><\/p>\n

Where infrastructure providers or wholesalers make the live sync speed of an individual line available to internet service providers (ISPs), ISPs must use this as the basis for speed estimates if they use the same infrastructure and access technology to provide their service<\/p>\n

This means some customers will receive a more personalised speed estimate, because it would be based on the observed access speed of their specific line, rather than estimated.<\/p><\/blockquote>\n

We took a quick look at the technical detail of this announcement and noticed a couple of caveats, which weren’t stated in the introduction. Firstly, the change will not apply to pure copper ADSL<\/a> lines because Openreach<\/a> (BT<\/a>) claims to “only<\/em>” hold live sync data for hybrid fibre VDSL2<\/a> (FTTC<\/a>) lines. Likewise it seems as if hybrid fibre G.fast<\/a> lines escape due to some technical differences and the fact that there isn’t enough data yet to consider whether it should apply to them (this is under review for the future).<\/p>\n

Implementing these changes will of course require ISPs to upgrade their systems and as a result members of Ofcom’s code have agreed to do this by 15th November 2020<\/strong>. At present the regulator’s 2019 speed code is only supported by the following providers: BT<\/a>, EE<\/a>, PlusNet<\/a>, Sky Broadband<\/a>, TalkTalk<\/a> and Virgin Media<\/a> (Daisy and XLN can be added when looking at business packages).<\/p>\n","protected":false},"excerpt":{"rendered":"

Ofcom has today announced that they intend to toughen their existing Broadband Speed Code of Practice, which among other things requires UK ISPs to supply consumers with a personal estimate of their broadband line speed before buying. Under the new change this estimate will become more accurate, but there’s a catch.<\/p>\n","protected":false},"author":1,"featured_media":20936,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1,1645],"tags":[474,405,36,69,84,66,74,475],"class_list":["post-20935","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","category-key_uk_isp_industry_developments","tag-bt","tag-ee","tag-ofcom-regulation","tag-bt-openreach","tag-plusnet","tag-sky-broadband","tag-talktalk","tag-virgin-media"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nOfcom Toughens Personal UK Broadband ISP Speed Estimates - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Ofcom has today announced that they intend to toughen their existing Broadband Speed Code of Practice, which among other things requires UK ISPs to supply\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2020\/01\/ofcom-toughens-personal-uk-broadband-isp-speed-estimates.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ofcom Toughens Personal UK Broadband ISP Speed Estimates - 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