{"id":21208,"date":"2020-02-20T00:01:43","date_gmt":"2020-02-20T00:01:43","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=21208"},"modified":"2020-02-20T08:19:46","modified_gmt":"2020-02-20T08:19:46","slug":"study-claims-20-million-uk-homes-hit-by-broadband-speed-issues","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2020\/02\/study-claims-20-million-uk-homes-hit-by-broadband-speed-issues.html","title":{"rendered":"Study Claims 20 Million UK Homes Hit by Broadband Speed Issues"},"content":{"rendered":"

A new study from Uswitch.com, which is based on an Opinium survey of 2,000 adults (conducted in October 2019), has claimed that 71% of UK households (19.6 million) have experienced speed-related issues with their broadband ISP service, which is despite “superfast broadband<\/em>” (30Mbps+) lines being available to c.96% of premises.<\/p>\n

The survey found that 31% had suffered from “buffering<\/em>” when “downloading videos or music<\/em>” (we think they meant to say streaming, instead of downloading), while 37% experienced “slow loading pages<\/em>” and 27% complained about “slow download speeds<\/em>” (it’s unclear how they defined “slow<\/em>” but it can also be a matter of personal perception – somebody on a 1Gbps line might consider 100Mbps to be slow etc.).<\/p>\n

Meanwhile 16% agreed that their broadband service “crashes regularly,<\/em>” although confusingly 36% of respondents then also said they have “experienced their internet disconnecting<\/em>” (Uswitch blames the latter on faulty equipment or a slow\/poor broadband connection). For the sake of context, we’d be interested in how the definition of “crashes<\/em>” vs “disconnecting<\/em>” was expressed since some may regard those as being the same thing.<\/p>\n

Summary of Other Findings<\/strong><\/span>
\n* 38% of respondents aren\u2019t aware of how fast their connection is.
\n* 39% don\u2019t know if it is possible to get superfast broadband in their postcode.
\n* 57% don\u2019t know the download speed that their internet provider says they should be able to achieve.
\n* 44% don\u2019t know the difference between regular, superfast and ultrafast broadband.<\/p><\/blockquote>\n

However we should point out that some of the internet connectivity issues referenced above could also be caused by local network congestion, wrong router \/ DNS configuration, computer viruses, faults or slow WiFi<\/a>. As such it’s not always fair to blame everything on the broadband connection itself, which might well be working just fine.<\/p>\n

Nevertheless it’s clear that the problem of consumer awareness, both in terms of understanding what broadband people have today and what is available to them, continues to be an issue for many respondents. Naturally there’s an element of vested interest here as Uswitch has their own web-based network checker service to promote.<\/p>\n

UPDATE 8:16am<\/strong><\/p>\n

One of our readers has pointed out that another issue with this survey is the apparent lack of any time-frame for the questions, which means that the study was effectively asking about issues that could have occurred across the entire history of broadband connectivity in the UK. A fairly wide net, not least since standards and technologies have changed a lot over the years.<\/p>\n","protected":false},"excerpt":{"rendered":"

A new study from Uswitch.com, which is based on an Opinium survey of 2,000 adults (conducted in October 2019), has claimed that 71% of UK households (19.6 million) have experienced speed-related issues with their broadband ISP service, which is despite “superfast broadband” (30Mbps+) lines being available to c.96% of premises.<\/p>\n","protected":false},"author":1,"featured_media":21209,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[34],"class_list":["post-21208","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-statistics"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nStudy Claims 20 Million UK Homes Hit by Broadband Speed Issues - ISPreview UK<\/title>\n<meta name=\"description\" content=\"A new study from Uswitch.com, which is based on an Opinium survey of 2,000 adults (conducted in October 2019), has claimed that 71% of UK households (19.6\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2020\/02\/study-claims-20-million-uk-homes-hit-by-broadband-speed-issues.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Study Claims 20 Million UK Homes Hit by Broadband Speed Issues - 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