{"id":21243,"date":"2020-02-22T07:35:12","date_gmt":"2020-02-22T07:35:12","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=21243"},"modified":"2020-07-18T07:10:28","modified_gmt":"2020-07-18T06:10:28","slug":"ofcom-warns-major-uk-broadband-isps-over-charging-for-email","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2020\/02\/ofcom-warns-major-uk-broadband-isps-over-charging-for-email.html","title":{"rendered":"Ofcom Warns Major UK Broadband ISPs Over Charging for Email"},"content":{"rendered":"

Buying your own email address from a dedicated UK web hosting provider is cheap (c.\u00a31-3 a month), unless you’re a former broadband ISP customer of BT<\/a> (\u00a37.50) or TalkTalk<\/a> (\u00a35) where in order to keep your address you can end up being charged significantly more for an often inferior product. Ofcom<\/a> isn’t happy.<\/p>\n

The issue at hand is by no means a new one to readers of ISPreview.co.uk and, as a general rule, we always advise our visitors never to rely upon the email services provided by an ISP (i.e. it’s far better to sign-up with one of the many free email providers or get a cheaper dedicated service), not least because it can make it harder for you to switch broadband providers and you could also run the risk of losing access to your address.<\/p>\n

Despite this a lot of people do make use of the email provided by their ISP and so when it comes time to switch provider they can end up in a bind. In the past ISPs, to their credit, often allowed former customers to retain access to their email without charge and some still do that (e.g. Sky Broadband<\/a>), yet this was always a courtesy rather than an industry requirement and thus never something to bank on for dependability of supply.<\/p>\n

However over the past few years the situation has steadily changed, albeit largely by broadband providers simply choosing not to offer or advertise an email service at all. Meanwhile other ISPs will tend to delete your email address after you leave, although they will often allow a period of grace (e.g. Virgin Media<\/a> allows customers 90 days to shift your email and update contacts before the account is sent to a digital dustbin).<\/p>\n

Sadly both TalkTalk<\/a> and BT<\/a> have gone in the other direction by choosing to charge a fee that makes their email service more expensive than many dedicated email hosting packages, albeit without a lot of the same advanced controls and features (lest we also forget freemail alternatives like Hotmail, Gmail etc.). Naturally ex-customers who weren’t aware of the hefty monthly charges often feel cheated or trapped, but now Ofcom<\/a> are finally taking it seriously.<\/p>\n

According to the BBC<\/a>, the telecoms regulator has written a letter to the big ISPs that highlights their concerns and warns that they may have to “step in<\/em>” if some action isn’t taken.<\/p>\n

An Ofcom<\/a> Spokesperson said:<\/strong><\/p>\n

“We can’t see a reason why you should have to pay these amounts to keep your email address. So we’re looking at this to consider whether we need to step in and take action.<\/p>\n

Last year we also secured commitments from companies to treat customers fairly, so we’ve asked them to explain how this fits with that promise.”<\/p><\/blockquote>\n

Frankly we’re a little disappointed that it’s taken Ofcom this long to tackle an issue that has been simmering under the surface for quite a few years. Better late than never, perhaps. The big question will be how those ISPs react and if they try to defend their positions (not so easy given what they offer) or capitulate by perhaps reducing the cost or taking a different approach entirely.<\/p>\n

Whatever happens, it will be good to get some sort of agreed position in an area of service provision that has far too often been overlooked.<\/p>\n","protected":false},"excerpt":{"rendered":"

Buying your own email address from a dedicated UK web hosting provider is cheap (c.\u00a31-3 a month), unless you’re a former broadband ISP customer of BT (\u00a37.50) or TalkTalk (\u00a35) where in order to keep your address you can end up being charged significantly more for an often inferior product. Ofcom isn’t happy.<\/p>\n","protected":false},"author":1,"featured_media":21244,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1,1645],"tags":[474,36,66,74,475],"class_list":["post-21243","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","category-key_uk_isp_industry_developments","tag-bt","tag-ofcom-regulation","tag-sky-broadband","tag-talktalk","tag-virgin-media"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nOfcom Warns Major UK Broadband ISPs Over Charging for Email - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Buying your own email address from a dedicated UK web hosting provider is cheap (c.\u00a31-3 a month), unless you're a former broadband ISP customer of BT\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2020\/02\/ofcom-warns-major-uk-broadband-isps-over-charging-for-email.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ofcom Warns Major UK Broadband ISPs Over Charging for Email - 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