{"id":2125,"date":"2012-11-17T01:01:31","date_gmt":"2012-11-17T01:01:31","guid":{"rendered":"http:\/\/www.ispreview.co.uk\/?p=2125"},"modified":"2012-11-17T21:16:02","modified_gmt":"2012-11-17T21:16:02","slug":"kc-resolve-broadband-speed-and-connectivity-woes-for-customers-in-hull","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2012\/11\/kc-resolve-broadband-speed-and-connectivity-woes-for-customers-in-hull.html","title":{"rendered":"KC Resolve Broadband Speed and Connectivity Woes for Customers in Hull"},"content":{"rendered":"<p>The incumbent ISP for <strong>Hull<\/strong> in Yorkshire (England, United Kingdom), KC, has resolved a problem that left a &#8220;<em>large number<\/em>&#8221; of the\u00a0providers broadband customers suffering from connectivity problems for almost a day.<\/p>\n<p><!--more--><\/p>\n<p>The problem, which began on <strong>Wednesday afternoon<\/strong> and continued into the following Thursday, is understood to have been caused by a <strong>faulty radius server<\/strong> (this helps to manage the authentication process when customers attempt to make a broadband connection). KC\u00a0claim that the problem itself\u00a0was resolved on Wednesday night, although some customers report that they were unable to connect until the early hours of Thursday.<\/p>\n<p>But, shortly after the first problem had been resolved, customers on KC&#8217;s new <strong>Lightstream<\/strong> fibre optic (<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/fttp\">FTTP<\/a>) broadband service then began to suffer similar &#8220;<em>issues connecting to the internet<\/em>&#8220;. Thankfully the second problem didn&#8217;t affect as many users and was soon resolved.<\/p>\n<blockquote class=\"bq1\"><p><strong>KCs Spokeswoman told ISPreview.co.uk:<\/strong><\/p>\n<p>&#8220;<em>[On Wednesday] evening a large number of customers had difficulty connecting to the internet due to a problem with our radius server. It was resolved\u00a0[that] night but customers may have had to reboot their routers to restore connectivity.<\/em><\/p>\n<p><em>Earlier today a very small number of KC Lightstream customers experienced slow browsing for a short time. The problem causing this has now also been resolved.<\/em><\/p>\n<p><em>We&#8217;re very sorry for the inconvenience caused to our customers by these issues<\/em>.&#8221;<\/p><\/blockquote>\n<p>At the time of writing KC had no outstanding issues left on its service status page.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The incumbent ISP for Hull in Yorkshire (England, United Kingdom), KC, has resolved a problem that left a &#8220;large number&#8221; of the\u00a0providers broadband customers suffering from connectivity problems for almost a day.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[76],"class_list":["post-2125","post","type-post","status-publish","format-standard","hentry","category-uk_isp_news","tag-kc"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - 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