{"id":21443,"date":"2020-03-11T07:30:53","date_gmt":"2020-03-11T07:30:53","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=21443"},"modified":"2020-03-12T07:10:27","modified_gmt":"2020-03-12T07:10:27","slug":"expect-a-wait-covid-19-causes-sky-to-shut-cardiff-call-centre","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2020\/03\/expect-a-wait-covid-19-causes-sky-to-shut-cardiff-call-centre.html","title":{"rendered":"Expect a Wait – COVID-19 Causes Sky to Shut Cardiff Call Centre UPDATE"},"content":{"rendered":"

Customers of Sky UK (ISP Sky Broadband<\/a>) should expect a longer than usual wait when trying to contact the operator’s support team, which is likely to be the result of the operator’s sudden move to close their Cardiff contact centre after one of their employees tested positive for the Coronavirus COVID-19.<\/p>\n

The sizeable call centre, which is based in the Capital Quarter (Tyndall Street), was evacuated yesterday following the confirmation of a positive test for COVID-19. The infected individual has now self-isolated themselves at home. Naturally this is expected to result in longer wait times to reach customer support.<\/p>\n

Sky is now conducting a deep clean and, perhaps surprisingly, they intend to re-open the centre as early as this Thursday.<\/p>\n

A Spokesperson for Sky said:<\/strong><\/p>\n

“We can confirm that a Sky colleague in our Cardiff contact centre has been diagnosed with COVID-19 and they are self-isolating at home. Protecting our people is – and always will be – our top priority and so we are closing the contact centre today and sending everyone home as a precaution.<\/p>\n

We’re contacting anyone who has been in contact with our colleague and the centre itself will be deep cleaned before reopening on Thursday.”<\/p><\/blockquote>\n

End.<\/p>\n

UPDATE 12th March 2020<\/strong><\/p>\n

In a surprise twist, Sky now says that the related worker had actually tested “negative<\/em>” for the virus and that they had acted “decisively<\/em>” to shut the centre out of an abundance of caution, primarily to protect their workers.<\/p>\n","protected":false},"excerpt":{"rendered":"

Customers of Sky UK (ISP Sky Broadband) should expect a longer than usual wait when trying to contact the operator’s support team, which is likely to be the result of the operator’s sudden move to close their Cardiff contact centre after one of their employees tested positive for the Coronavirus COVID-19.<\/p>\n","protected":false},"author":1,"featured_media":21444,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[472,66,71],"class_list":["post-21443","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-business","tag-sky-broadband","tag-wales"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nExpect a Wait - COVID-19 Causes Sky to Shut Cardiff Call Centre UPDATE - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Customers of Sky UK (ISP Sky Broadband) should expect a longer than usual wait when trying to contact the operator's support team, which is likely to be\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2020\/03\/expect-a-wait-covid-19-causes-sky-to-shut-cardiff-call-centre.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Expect a Wait - 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