{"id":21608,"date":"2020-03-24T08:36:33","date_gmt":"2020-03-24T08:36:33","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=21608"},"modified":"2020-03-24T08:38:10","modified_gmt":"2020-03-24T08:38:10","slug":"covid-19-kcom-wont-disconnect-users-for-non-payment","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2020\/03\/covid-19-kcom-wont-disconnect-users-for-non-payment.html","title":{"rendered":"COVID-19 – KCOM Won’t Disconnect Users for Non Payment"},"content":{"rendered":"

Hull-based UK ISP KCOM<\/a>, which last week introduced some changes to help their broadband and phone customers through the current COVID-19 (Coronavirus) crisis (here<\/a>), has this week gone one step further and committed NOT to disconnect subscribers for non-payment of bills.<\/p>\n

On top of that the provider has pledged not to charge any late payment fees. “From today we will not be disconnecting anyone for non-payment of bills, and we will not be charging any late payment fees. We will review this at the end of each month and notify customers well in advance of any changes in this approach<\/em>,” said KCOM<\/a> on Monday.<\/p>\n

The move is designed to help protect those who over the past few weeks may have suddenly found themselves jobless and struggling to pay their bills. “Our priority is helping us all get through this difficult time and we are working hard to make sure our services operate reliably and remain accessible to everyone<\/em>,” said the operator.<\/p>\n","protected":false},"excerpt":{"rendered":"

Hull-based UK ISP KCOM, which last week introduced some changes to help their broadband and phone customers through the current COVID-19 (Coronavirus) crisis (here), has this week gone one step further and committed NOT to disconnect subscribers for non-payment of bills.<\/p>\n","protected":false},"author":1,"featured_media":21610,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[76,461,441],"class_list":["post-21608","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-kc","tag-lincolnshire","tag-yorkshire"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nCOVID-19 - KCOM Won't Disconnect Users for Non Payment - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Hull-based UK ISP KCOM, which last week introduced some changes to help their broadband and phone customers through the current COVID-19 (Coronavirus)\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2020\/03\/covid-19-kcom-wont-disconnect-users-for-non-payment.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"COVID-19 - 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