{"id":21631,"date":"2020-03-25T08:23:35","date_gmt":"2020-03-25T08:23:35","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=21631"},"modified":"2020-03-25T11:08:21","modified_gmt":"2020-03-25T11:08:21","slug":"covid-19-virgin-media-onshoring-brings-500-jobs-back-to-uk","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2020\/03\/covid-19-virgin-media-onshoring-brings-500-jobs-back-to-uk.html","title":{"rendered":"COVID-19 – Virgin Media Onshoring Brings 500 Jobs Back to UK"},"content":{"rendered":"

Broadband ISP Virgin Media<\/a> has confirmed that they will attempt to rapidly bring 500 customer support (call-centre) jobs back to the UK in order to help counter Coronavirus (COVID-19) related lock-downs in countries where they’ve previously outsourced such roles, including India and the Philippines.<\/p>\n

Quite how effective this hiring spree will be in the current climate, where even UK support centres are already suffering from staff shortages due to similar problems and high demand, is uncertain. Nevertheless Virgin Media<\/a> has suggested that it will aim to hire new workers via remote job interviews (video conferencing), but after that they will still be expected to enter existing call centres in Teesside, Sheffield, Manchester and Birmingham.<\/p>\n

Like many companies Virgin Media<\/a> has already taken various measures to reduce the threat of COVID-19 in the workplace, such as better cleaning, splitting floors and spacing out desks to support social distancing.<\/p>\n

Abby Thomas, VM’s Customer Director, said:<\/strong><\/p>\n

“The company has introduced a number of measures to ensure its people remain as safe as possible while continuing to help answer customer calls and queries. This includes providing remote working capabilities, where possible, and ensuring strict social distancing and hygiene measures are in place for sites that need to remain open.”<\/p><\/blockquote>\n

The aforementioned problem is of course by no means unique to Virgin Media and other telecoms firms are having to tackle similar challenges, with the possible exception of BT<\/a> (EE<\/a>) that has already completed a major on-shoring project (note: this doesn’t apply to Openreach<\/a>, which still outsources and has also had problems with centres in India).<\/p>\n

Separately Virgin Media’s CTO, Jeanie York<\/strong>, has also issued an update on their broadband network capacity.<\/p>\n

COVID 19 – Keeping you connected<\/strong><\/p>\n

Today, we are facing a new challenge: the global COVID 19 pandemic. Almost overnight, millions of our customers are working from home, accessing and sharing files on corporate networks, joining video conferences or accessing online entertainment during periods of self-isolation. This has caused a data use on our network to increase on a daily basis.<\/p>\n

New trends in data use are emerging<\/strong><\/p>\n

Traffic across our network is starting to build earlier than usual \u2013 starting at about 8am \u2013 and remaining higher than usual for both downstream and upstream traffic during the day.<\/p>\n

Downstream traffic has increased around 50% during daytime hours but demand is still significantly below levels we experience in the evening peak. Our network is built to withstand this daily evening peak, and right now is comfortably accommodating this daytime increase. That\u2019s why we\u2019re continuing to be able to provide the vast majority of our customers with speeds faster than their headline package speed i.e. more than 200Mbps on our M200 product.<\/p>\n

Upstream traffic \u2013 including traffic sent by our customers on video calls – has increased by up to 95% during daytime hours. This has largely been caused by more and more people working from home and sending files and data back to corporate networks. This traffic is increasing throughout the day and continuing into the evening, with peak upstream traffic up around 25% on the previous week, showing people are working later or joining conference calls with friends and family. Our network has ample capacity to handle this increased demand.<\/p>\n

Despite the unique circumstances, we see some familiar patterns. Upstream traffic is dipping slightly at lunchtime as remote workers stop for lunch and again at 5.30PM when people log off for the day. We\u2019re also seeing evidence of people staying at home and social distancing with network demand up at the weekend. Upload data spiked on Mothering Sunday as many families held video calls with loved ones.<\/p>\n

Another change we\u2019ve seen over the past week is in the number and length of landline calls. Last week, our landline network saw large growth in demand with voice call minutes up 80% week on week during the morning busy hour, peaking at 10am with around 2.5 million calls per hour.<\/p>\n

In recent days we\u2019ve seen our customers spend nearly twice as much time on their landline phones in the early evening as they did a week ago, with phone call minutes up by as much as 94%. Meanwhile mobile data use has declined slightly as people spend more time at home.<\/p><\/blockquote>\n

Despite all this the operator said, much like every other ISP, that “we\u2019re not at capacity and are continuing to provide our customers with the ultrafast and reliable services they expect<\/em>.” As it stands Virgin said the coronavirus pandemic has “still not pushed up demand<\/em>” to the levels seen during recent computer game releases or when multiple premier league games were streamed simultaneously.<\/p>\n","protected":false},"excerpt":{"rendered":"

Broadband ISP Virgin Media has confirmed that they will attempt to rapidly bring 500 customer support (call-centre) jobs back to the UK in order to help counter Coronavirus (COVID-19) related lock-downs in countries where they’ve previously outsourced such roles, including India and the Philippines.<\/p>\n","protected":false},"author":1,"featured_media":21633,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[475],"class_list":["post-21631","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-virgin-media"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nCOVID-19 - Virgin Media Onshoring Brings 500 Jobs Back to UK - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Broadband ISP Virgin Media has confirmed that they will attempt to rapidly bring 500 customer support (call-centre) jobs back to the UK in order to help\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2020\/03\/covid-19-virgin-media-onshoring-brings-500-jobs-back-to-uk.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"COVID-19 - 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