{"id":2187,"date":"2012-11-26T08:15:48","date_gmt":"2012-11-26T08:15:48","guid":{"rendered":"http:\/\/www.ispreview.co.uk\/?p=2187"},"modified":"2012-11-26T08:15:48","modified_gmt":"2012-11-26T08:15:48","slug":"should-broadband-isps-improve-their-signup-process-our-survey-says","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2012\/11\/should-broadband-isps-improve-their-signup-process-our-survey-says.html","title":{"rendered":"Should Broadband ISPs Improve their Signup Process? Our survey says.."},"content":{"rendered":"<p>The results from\u00a0552 respondents to ISPreview.co.uk\u2019s latest reader poll found that over a third (39.8%) would like to see their broadband ISP improve its registration system, which is despite the fact that 78.4% claimed the sign-up process itself was &#8220;<em>Easy<\/em>&#8220;.<\/p>\n<p><!--more--><\/p>\n<p>The survey similarly revealed that 69% signed up to their ISP via an online form, while a quarter preferred to use the telephone (30%) and just 0.9% joined via an old fashioned postal application form. Elsewhere the vast majority of new ISP customers came from migrations (63.4%), while 36.5% requested a new broadband line.<\/p>\n<blockquote><p><strong>What method did you use to sign-up with your current ISP?<\/strong><br \/>\n<em>Online Signup &#8211; 69%<\/em><br \/>\n<em> Telephone Call &#8211; 30%<\/em><br \/>\n<em> Postal Form &#8211; 0.9%<\/em><\/p>\n<p><strong>How easy was the sign-up process?<\/strong><br \/>\n<em>1 Easy &#8211; 78.4%<\/em><br \/>\n<em> 2 Medium &#8211; 18.6%<\/em><br \/>\n<em> 3 Hard &#8211; 2.8%<\/em><\/p>\n<p><strong>Do you think your ISP could improve its sign-up process?<\/strong><br \/>\n<em>No &#8211; 60.1%<\/em><br \/>\n<em> Yes &#8211; 39.8%<\/em><\/p>\n<p><strong>Did you migrate from another ISP or get a new line?<\/strong><br \/>\n<em>Migration &#8211; 63.4%<\/em><br \/>\n<em> New Broadband Line &#8211; 36.5%<\/em><\/p><\/blockquote>\n<p>Joining or switching to a new ISP shouldn&#8217;t be traumatic and our survey suggests that<strong>\u00a0<\/strong>the sign-up process\u00a0is\u00a0usually easy. Never the less ISPs should always endeavour to make their related systems and forms as clean, readable and simple as possible.<\/p>\n<p>Meanwhile <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/ofcom\" target=\"_blank\">Ofcom<\/a> are continuing to work on a <a href=\"http:\/\/www.ispreview.co.uk\/index.php\/2012\/11\/telecoms-regulator-to-reveal-improved-broadband-isp-switching-process.html\" target=\"_blank\">new migration system<\/a> that should tackle a lot of the current technical problems with the process, which can result in some customers being left in limbo for weeks before they&#8217;re able to swap provider. Unfortunately this is a complex process and at times the regulator has appeared to be <strong>dragging its feet<\/strong> for far too long.<\/p>\n<p>This month\u2019s new survey\u00a0asks how much you pay for\u00a0your current broadband ISP, what you think of their service and whether or not you will swap internet provider in 2013? <a href=\"http:\/\/www.ispreview.co.uk\/cgi-bin\/polls\/_polls.cgi\" target=\"_blank\"><strong>Vote Here<\/strong><\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The results from\u00a0552 respondents to ISPreview.co.uk\u2019s latest reader poll found that over a third (39.8%) would like to see their broadband ISP improve its registration system, which is despite the fact that 78.4% claimed the sign-up process itself was &#8220;Easy&#8220;.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[34],"class_list":["post-2187","post","type-post","status-publish","format-standard","hentry","category-uk_isp_news","tag-statistics"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Should Broadband ISPs Improve their Signup Process? 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