{"id":22045,"date":"2020-04-25T07:23:05","date_gmt":"2020-04-25T06:23:05","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=22045"},"modified":"2020-04-29T13:48:53","modified_gmt":"2020-04-29T12:48:53","slug":"telecoms-operators-prep-new-uk-covid-19-nhs-number-119","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2020\/04\/telecoms-operators-prep-new-uk-covid-19-nhs-number-119.html","title":{"rendered":"Telecoms Operators Prep New UK COVID-19 NHS Number 119 UPDATE"},"content":{"rendered":"

At present if you need to contact the NHS about an issue related to COVID-19 (Coronavirus) then the advice is to visit their website<\/a> or phone 111 (not 999). However, ISPreview.co.uk understands that UK telecoms companies (e.g. Vodafone<\/a>, Simwood etc.) have been working hard to prep a new number (119), which may launch next week.<\/p>\n

The official date for the launch of this new phone number isn’t confirmed yet, although most operators have managed to rush it into action ready for Monday, but the announcement seems likely to come at any point next week, or the week after, because some operators have only had very little time to prepare (Monday would be too soon for some).<\/p>\n

The idea behind 119 is that it will help to handle COVID-19 specific cases and that in turn should take the pressure off 111, which was previously only ever intended to be the more general (non-emergency) medical advice line for the NHS (it has since become very strained due to the pandemic).<\/p>\n

As usual calls to 119 will be routed based on origin and there will also be different ways of reaching the same 119 number, such as via an 0800 number and geographic numbers (more will be revealed in the announcement). At present the number only has a test announcement (it should go without saying but please DO NOT test this yourself!), which will remain until it goes live.<\/p>\n

UPDATE 29th April 2020<\/strong><\/p>\n

Still no firm launch date for this, partly because of the aforementioned issue with quite a few providers being given too little notice to adapt and a few other technical issues.<\/p>\n","protected":false},"excerpt":{"rendered":"

At present if you need to contact the NHS about an issue related to COVID-19 (Coronavirus) then the advice is to visit their website or phone 111 (not 999). 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