{"id":22153,"date":"2020-05-04T11:34:03","date_gmt":"2020-05-04T10:34:03","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=22153"},"modified":"2020-05-04T11:34:03","modified_gmt":"2020-05-04T10:34:03","slug":"ofcom-records-drop-in-uk-nuisance-calls-but-problems-remain","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2020\/05\/ofcom-records-drop-in-uk-nuisance-calls-but-problems-remain.html","title":{"rendered":"Ofcom Records Drop in UK Nuisance Calls, But Problems Remain"},"content":{"rendered":"<p>A few years ago <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/ofcom\" target=\"_blank\">Ofcom<\/a> nudged UK broadband ISPs and mobile operators to sign a Memorandum of Understanding (MoU) on Nuisance Calls, which committed them to develop technical measures for &#8220;<em>reducing the impact of unlawful nuisance calls on consumers<\/em>.&#8221; The latest data shows an improvement, but not as much as we&#8217;d like.<!--more--><\/p>\n<p>Nuisance calls generally include marketing calls (live and recorded), silent calls and abandoned calls. Since 2013 <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/ofcom\" target=\"_blank\">Ofcom<\/a> and the Information Commissioner&#8217;s Office (<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/ico\" target=\"_blank\">ICO<\/a>) have been working pro-actively to tackle such calls via new regulation and better enforcement. The major telecoms operators have also implemented new systems to help filter out and block such calls, most of which have now been running for at least 3 years and some even longer.<\/p>\n<p>The <a href=\"https:\/\/www.ofcom.org.uk\/phones-telecoms-and-internet\/information-for-industry\/policy\/tackling-nuisance-calls-messages\" target=\"_blank\" rel=\"noopener noreferrer\">latest research<\/a>, carried out in January 2020, shows that the proportion of adults with a landline telephone who experienced a nuisance call has &#8220;<em>generally followed a downward trend over the last three years<\/em>&#8220;, falling from 61% in May 2017 to 39% in January 2020 (a decrease of 22%).<\/p>\n<p>By comparison the proportion of adults with a mobile phone who experienced a nuisance call has fluctuated over time, reaching a high of 47% in May 2017 and a low of 37% in January 2019 and January 2020. Unfortunately this problem remains significant one and it&#8217;s clear, when you examine <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/ofcom\" target=\"_blank\">Ofcom<\/a>&#8217;s actual chart rather than just their summary, that there can be an almost seasonal variation.<\/p>\n<p><img decoding=\"async\" class=\"ngg-singlepic ngg-none\" style=\"padding: 0px; width: 100%;\" src=\"https:\/\/www.ispreview.co.uk\/wp-content\/gallery\/2020-uk-internet-statistics\/ofcom_nuisance_calls_jan_2020_stats.png\" alt=\"ofcom_nuisance_calls_jan_2020_stats\"><\/p>\n<p>The regulator&#8217;s report also notes that the <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/ico\" target=\"_blank\">ICO<\/a> received a total of 129,354 complaints during 2019 about nuisance contact, a year-on-year increase of 4,991 complaints (+4%) since 2018. Despite this slight annual increase, Ofcom actually saw a decline in complaints, comparing year-on-year data from mid-way through the year (47,517 from August \u2013 December 2019 vs 63,012 between August &#8211; December 2018).<\/p>\n<p>The regulator said the aforementioned decline is likely the result of an &#8220;<em>artificial increase<\/em>&#8221; in complaints from June 2018 to August 2019, following the introduction of GDPR [new privacy law] and the cold call ban against claims management companies, which received media attention at the time. Looking at longer term trends, the total number of complaints received has decreased by 22% since 2015 when 166,663 complaints were made<\/p>\n<p><img decoding=\"async\" class=\"ngg-singlepic ngg-none\" style=\"padding: 0px; width: 100%;\" src=\"https:\/\/www.ispreview.co.uk\/wp-content\/gallery\/2020-uk-internet-statistics\/ico_nuisance_call_complaints_2019.png\" alt=\"ico_nuisance_call_complaints_2019\"><\/p>\n<p>In 2019, the <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/ico\" target=\"_blank\">ICO<\/a> also issued 13 fines totalling \u00a31,060,000. The largest fine, of \u00a3160,000 was against &#8216;Making It Easy Limited&#8217; for making 856,769 unsolicited live marketing calls. The ICO also issued fines of over \u00a3100,000; two of which were in relation to unsolicited text messages and one in relation to unsolicited live marketing calls; perhaps ironically one of those was <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/britishtelecom\" rel=\"nofollow\" target=\"_blank\">BT<\/a> sibling <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/eebroadband\" rel=\"nofollow\" target=\"_blank\">EE<\/a> (<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/2019\/06\/ico-fines-uk-mobile-operator-ee-100k-for-spamming-customers.html\">here<\/a>).<\/p>\n<p>Ofcom notes that they themselves also contacted 11 telecoms companies last year, whose numbers appeared to be generating high levels of consumer harm. &#8220;<em>We required them to provide explanations for the high volume of complaints and what action they would take to tackle the issue. This led to significant reductions, ranging between 28-41% in complaints recorded against the telephone numbers for certain companies and, in some cases, withdrawal of the sub-allocation of the numbers from the company generating the nuisance calls<\/em>,&#8221; said the regulator.<\/p>\n<blockquote class=\"bq1\"><p><strong>Ofcom Statement<\/strong><\/p>\n<p>Nuisance calls are an unwanted interruption to our daily lives. They can also cause anxiety and distress, or result in customers being scammed by fraudsters. So while it\u2019s encouraging that progress is being made, there is still much more to do to make sure people are protected from harm.<\/p>\n<p>Today\u2019s action plan therefore summarises our ongoing technical work to tackle the problem, including blocking nuisance calls at source, as well as the coordinated effort by the banking and telecoms industry to tackle scams, led by Stop Scams UK. The update sets out the ICO\u2019s and Ofcom\u2019s joint priorities for the coming year.<\/p>\n<p>The ICO and Ofcom are also aware of reports of scams related to Covid-19 and are working to help protect customers against these.<\/p><\/blockquote>\n<p>Broadly speaking Ofcom\u2019s plan is to maintain their approach and continue to build on that over the coming year, although they aren&#8217;t very specific with what more can be done. One big challenge remains those calls that come from outside of the UK&#8217;s jurisdiction, which have numbers that can change like the wind in order to circumvent blocking systems.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A few years ago Ofcom nudged UK broadband ISPs and mobile operators to sign a Memorandum of Understanding (MoU) on Nuisance Calls, which committed them to develop technical measures for &#8220;reducing the impact of unlawful nuisance calls on consumers.&#8221; The latest data shows an improvement, but not as much as we&#8217;d like.<\/p>\n","protected":false},"author":1,"featured_media":22156,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[480,109,36,479],"class_list":["post-22153","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-crime","tag-internet-privacy","tag-ofcom-regulation","tag-security"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Ofcom Records Drop in UK Nuisance Calls, But Problems Remain - ISPreview UK<\/title>\n<meta name=\"description\" content=\"A few years ago Ofcom nudged UK broadband ISPs and mobile operators to sign a Memorandum of Understanding (MoU) on Nuisance Calls, which committed them to\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2020\/05\/ofcom-records-drop-in-uk-nuisance-calls-but-problems-remain.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ofcom Records Drop in UK Nuisance Calls, But Problems Remain - ISPreview UK\" \/>\n<meta property=\"og:description\" content=\"A few years ago Ofcom nudged UK broadband ISPs and mobile operators to sign a Memorandum of Understanding (MoU) on Nuisance Calls, which committed them to\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ispreview.co.uk\/index.php\/2020\/05\/ofcom-records-drop-in-uk-nuisance-calls-but-problems-remain.html\" \/>\n<meta property=\"og:site_name\" content=\"ISPreview UK\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ispreview\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/ispreview\" \/>\n<meta property=\"article:published_time\" content=\"2020-05-04T10:34:03+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2_telephone_blue_background.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"768\" \/>\n\t<meta property=\"og:image:height\" content=\"768\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Mark Jackson\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ispreview\" \/>\n<meta name=\"twitter:site\" content=\"@ispreview\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mark Jackson\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"NewsArticle\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2020\\\/05\\\/ofcom-records-drop-in-uk-nuisance-calls-but-problems-remain.html#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2020\\\/05\\\/ofcom-records-drop-in-uk-nuisance-calls-but-problems-remain.html\"},\"author\":{\"name\":\"Mark Jackson\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/person\\\/de66a8b4e937c21c80e443d1bf9c35d5\"},\"headline\":\"Ofcom Records Drop in UK Nuisance Calls, But Problems Remain\",\"datePublished\":\"2020-05-04T10:34:03+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2020\\\/05\\\/ofcom-records-drop-in-uk-nuisance-calls-but-problems-remain.html\"},\"wordCount\":688,\"commentCount\":6,\"publisher\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2020\\\/05\\\/ofcom-records-drop-in-uk-nuisance-calls-but-problems-remain.html#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2_telephone_blue_background.jpg\",\"keywords\":[\"Crime\",\"Internet Privacy\",\"Ofcom Regulation\",\"Security\"],\"articleSection\":[\"ISP News\"],\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2020\\\/05\\\/ofcom-records-drop-in-uk-nuisance-calls-but-problems-remain.html#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2020\\\/05\\\/ofcom-records-drop-in-uk-nuisance-calls-but-problems-remain.html\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2020\\\/05\\\/ofcom-records-drop-in-uk-nuisance-calls-but-problems-remain.html\",\"name\":\"Ofcom Records Drop in UK Nuisance Calls, But Problems Remain - ISPreview UK\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2020\\\/05\\\/ofcom-records-drop-in-uk-nuisance-calls-but-problems-remain.html#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2020\\\/05\\\/ofcom-records-drop-in-uk-nuisance-calls-but-problems-remain.html#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2_telephone_blue_background.jpg\",\"datePublished\":\"2020-05-04T10:34:03+00:00\",\"description\":\"A few years ago Ofcom nudged UK broadband ISPs and mobile operators to sign a Memorandum of Understanding (MoU) on Nuisance Calls, which committed them to\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2020\\\/05\\\/ofcom-records-drop-in-uk-nuisance-calls-but-problems-remain.html#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2020\\\/05\\\/ofcom-records-drop-in-uk-nuisance-calls-but-problems-remain.html\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2020\\\/05\\\/ofcom-records-drop-in-uk-nuisance-calls-but-problems-remain.html#primaryimage\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2_telephone_blue_background.jpg\",\"contentUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2_telephone_blue_background.jpg\",\"width\":768,\"height\":768,\"caption\":\"telephone blue background\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2020\\\/05\\\/ofcom-records-drop-in-uk-nuisance-calls-but-problems-remain.html#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.ispreview.co.uk\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Ofcom Records Drop in UK Nuisance Calls, But Problems Remain\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#website\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/\",\"name\":\"ISPreview UK\",\"description\":\"Top Broadband ISP and Mobile Provider Information Site\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.ispreview.co.uk\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\",\"name\":\"ISPreview.co.uk\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2020\\\/07\\\/ispreview_uk_logo.jpg\",\"contentUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2020\\\/07\\\/ispreview_uk_logo.jpg\",\"width\":1000,\"height\":1000,\"caption\":\"ISPreview.co.uk\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/ispreview\",\"https:\\\/\\\/x.com\\\/ispreview\",\"https:\\\/\\\/www.linkedin.com\\\/in\\\/mjack\\\/\",\"https:\\\/\\\/bsky.app\\\/profile\\\/ispreview.bsky.social\",\"https:\\\/\\\/mastodon.social\\\/@ispreview\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/person\\\/de66a8b4e937c21c80e443d1bf9c35d5\",\"name\":\"Mark Jackson\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/Mark-Jackson-96x96.jpg\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/Mark-Jackson-96x96.jpg\",\"contentUrl\":\"https:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/nggallery_import\\\/Mark-Jackson-96x96.jpg\",\"caption\":\"Mark Jackson\"},\"description\":\"By Mark Jackson Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.\",\"sameAs\":[\"http:\\\/\\\/www.ispreview.co.uk\",\"https:\\\/\\\/www.facebook.com\\\/ispreview\",\"https:\\\/\\\/x.com\\\/ispreview\"],\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/author\\\/markj\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Ofcom Records Drop in UK Nuisance Calls, But Problems Remain - ISPreview UK","description":"A few years ago Ofcom nudged UK broadband ISPs and mobile operators to sign a Memorandum of Understanding (MoU) on Nuisance Calls, which committed them to","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.ispreview.co.uk\/index.php\/2020\/05\/ofcom-records-drop-in-uk-nuisance-calls-but-problems-remain.html","og_locale":"en_GB","og_type":"article","og_title":"Ofcom Records Drop in UK Nuisance Calls, But Problems Remain - ISPreview UK","og_description":"A few years ago Ofcom nudged UK broadband ISPs and mobile operators to sign a Memorandum of Understanding (MoU) on Nuisance Calls, which committed them to","og_url":"https:\/\/www.ispreview.co.uk\/index.php\/2020\/05\/ofcom-records-drop-in-uk-nuisance-calls-but-problems-remain.html","og_site_name":"ISPreview UK","article_publisher":"https:\/\/www.facebook.com\/ispreview","article_author":"https:\/\/www.facebook.com\/ispreview","article_published_time":"2020-05-04T10:34:03+00:00","og_image":[{"width":768,"height":768,"url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2_telephone_blue_background.jpg","type":"image\/jpeg"}],"author":"Mark Jackson","twitter_card":"summary_large_image","twitter_creator":"@ispreview","twitter_site":"@ispreview","twitter_misc":{"Written by":"Mark Jackson","Estimated reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"NewsArticle","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2020\/05\/ofcom-records-drop-in-uk-nuisance-calls-but-problems-remain.html#article","isPartOf":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2020\/05\/ofcom-records-drop-in-uk-nuisance-calls-but-problems-remain.html"},"author":{"name":"Mark Jackson","@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/person\/de66a8b4e937c21c80e443d1bf9c35d5"},"headline":"Ofcom Records Drop in UK Nuisance Calls, But Problems Remain","datePublished":"2020-05-04T10:34:03+00:00","mainEntityOfPage":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2020\/05\/ofcom-records-drop-in-uk-nuisance-calls-but-problems-remain.html"},"wordCount":688,"commentCount":6,"publisher":{"@id":"https:\/\/www.ispreview.co.uk\/#organization"},"image":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2020\/05\/ofcom-records-drop-in-uk-nuisance-calls-but-problems-remain.html#primaryimage"},"thumbnailUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2_telephone_blue_background.jpg","keywords":["Crime","Internet Privacy","Ofcom Regulation","Security"],"articleSection":["ISP News"],"inLanguage":"en-GB","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.ispreview.co.uk\/index.php\/2020\/05\/ofcom-records-drop-in-uk-nuisance-calls-but-problems-remain.html#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2020\/05\/ofcom-records-drop-in-uk-nuisance-calls-but-problems-remain.html","url":"https:\/\/www.ispreview.co.uk\/index.php\/2020\/05\/ofcom-records-drop-in-uk-nuisance-calls-but-problems-remain.html","name":"Ofcom Records Drop in UK Nuisance Calls, But Problems Remain - ISPreview UK","isPartOf":{"@id":"https:\/\/www.ispreview.co.uk\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2020\/05\/ofcom-records-drop-in-uk-nuisance-calls-but-problems-remain.html#primaryimage"},"image":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2020\/05\/ofcom-records-drop-in-uk-nuisance-calls-but-problems-remain.html#primaryimage"},"thumbnailUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2_telephone_blue_background.jpg","datePublished":"2020-05-04T10:34:03+00:00","description":"A few years ago Ofcom nudged UK broadband ISPs and mobile operators to sign a Memorandum of Understanding (MoU) on Nuisance Calls, which committed them to","breadcrumb":{"@id":"https:\/\/www.ispreview.co.uk\/index.php\/2020\/05\/ofcom-records-drop-in-uk-nuisance-calls-but-problems-remain.html#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.ispreview.co.uk\/index.php\/2020\/05\/ofcom-records-drop-in-uk-nuisance-calls-but-problems-remain.html"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2020\/05\/ofcom-records-drop-in-uk-nuisance-calls-but-problems-remain.html#primaryimage","url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2_telephone_blue_background.jpg","contentUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2_telephone_blue_background.jpg","width":768,"height":768,"caption":"telephone blue background"},{"@type":"BreadcrumbList","@id":"https:\/\/www.ispreview.co.uk\/index.php\/2020\/05\/ofcom-records-drop-in-uk-nuisance-calls-but-problems-remain.html#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.ispreview.co.uk\/"},{"@type":"ListItem","position":2,"name":"Ofcom Records Drop in UK Nuisance Calls, But Problems Remain"}]},{"@type":"WebSite","@id":"https:\/\/www.ispreview.co.uk\/#website","url":"https:\/\/www.ispreview.co.uk\/","name":"ISPreview UK","description":"Top Broadband ISP and Mobile Provider Information Site","publisher":{"@id":"https:\/\/www.ispreview.co.uk\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.ispreview.co.uk\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/www.ispreview.co.uk\/#organization","name":"ISPreview.co.uk","url":"https:\/\/www.ispreview.co.uk\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/logo\/image\/","url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2020\/07\/ispreview_uk_logo.jpg","contentUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2020\/07\/ispreview_uk_logo.jpg","width":1000,"height":1000,"caption":"ISPreview.co.uk"},"image":{"@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/ispreview","https:\/\/x.com\/ispreview","https:\/\/www.linkedin.com\/in\/mjack\/","https:\/\/bsky.app\/profile\/ispreview.bsky.social","https:\/\/mastodon.social\/@ispreview"]},{"@type":"Person","@id":"https:\/\/www.ispreview.co.uk\/#\/schema\/person\/de66a8b4e937c21c80e443d1bf9c35d5","name":"Mark Jackson","image":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/Mark-Jackson-96x96.jpg","url":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/Mark-Jackson-96x96.jpg","contentUrl":"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2023\/01\/nggallery_import\/Mark-Jackson-96x96.jpg","caption":"Mark Jackson"},"description":"By Mark Jackson Mark is a professional technology writer, IT consultant and computer engineer from Dorset (England), he also founded ISPreview in 1999 and enjoys analysing the latest telecoms and broadband developments. Find me on X (Twitter), Mastodon, Facebook, BlueSky, Threads.net and Linkedin.","sameAs":["http:\/\/www.ispreview.co.uk","https:\/\/www.facebook.com\/ispreview","https:\/\/x.com\/ispreview"],"url":"https:\/\/www.ispreview.co.uk\/index.php\/author\/markj"}]}},"_links":{"self":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/posts\/22153","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/comments?post=22153"}],"version-history":[{"count":0,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/posts\/22153\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/media\/22156"}],"wp:attachment":[{"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/media?parent=22153"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/categories?post=22153"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ispreview.co.uk\/index.php\/wp-json\/wp\/v2\/tags?post=22153"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}