{"id":22192,"date":"2020-05-06T10:54:35","date_gmt":"2020-05-06T09:54:35","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=22192"},"modified":"2020-05-06T10:54:35","modified_gmt":"2020-05-06T09:54:35","slug":"covid-19-three-uk-reveals-impact-of-crisis-on-network-traffic","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2020\/05\/covid-19-three-uk-reveals-impact-of-crisis-on-network-traffic.html","title":{"rendered":"COVID-19 – Three UK Reveals Impact of Crisis on Network Traffic"},"content":{"rendered":"

Mobile operator Three UK<\/a> has published a brief update on the impact of the COVID-19 (Coronavirus) on their national 4G<\/a> and 5G<\/a> based network, which among other things has seen data (mobile broadband) usage increase by 12% and calls grow by 8% to 2.5 billion in March 2020.<\/p>\n

The impact of COVID-19 on mobile networks generally hasn’t been quite as big as on fixed lines, which is largely because when people are stuck at home modern Smartphones tend to switch to using your home WiFi<\/a> rather than mobile data. Likewise other features, such as Wi-Fi Calling<\/strong> or greater use of Skype<\/strong> (or WhatsApp etc.), can also have an impact on mobile traffic.<\/p>\n

In keeping with this Three UK<\/a>’s latest update said that their focus right now is on maintaining the resilience of the network, which means that all “non-essential work has been frozen so that we can focus on maintaining capacity to meet the increased demand from our customers<\/em>.”<\/p>\n

Otherwise the first two weeks after lockdown was announced is said to have seen a “big increase in volumes<\/em>” for their network (bear in mind that lockdown only began on 23rd March, while working from home was encouraged from the 16th March).<\/p>\n

COVID-19’s Impact on Three in March 2020<\/strong><\/span><\/p>\n

Calls \u2013 increase of 8% to 2.5 billion in March.<\/p>\n

Average call duration increased by 21% to almost 4 mins.<\/p>\n

Data usage up 12% despite main video providers reducing the quality of their streaming.<\/p>\n

Use of Zoom up 1325% and Facetime up 100%.<\/p>\n

Calls to prayer lines doubled in the first two weeks of lockdown<\/p><\/blockquote>\n

The CEO of Three UK, Robert Finnegan, also made a quick mention of the sickening attacks being seen against both their workers and masts, which are often being linked back to some completely false conspiracy theories that bizarrely claim to link COVID-19’s outbreak with the deployment of 5G (See Our 5G Fact Check<\/a><\/strong>).<\/p>\n

Robert Finnegan said:<\/strong><\/p>\n

“I want to address the issue of attacks on our key workers and on our mast sites. We have had over 30 attacks on our sites, each and every one of them endangering lives. These attacks have led to a loss or degradation of connectivity for almost 100,000 people \u2013 this means loved ones are not able to check in on one another and access to critical services could be hindered despite emergency calls being unaffected.<\/p>\n

There is absolutely no link between 5G and Coronavirus. The 5G rollout by all UK MNOs complies with all global standards on health and safety which have been developed since the early 1990s \u2013 you can see recent independent testing from Ofcom<\/a> here.<\/p>\n

We are working closely with the authorities; the Government has been very supportive and been vocal in its support of the industry and what we are trying to achieve. Anyone found to have damaged sites will be prosecuted and I urge members of the public to report any suspicious activity around any mobile site.”<\/p><\/blockquote>\n

Robert also mentioned that their contact centres in India and Glasgow have remained closed since the end of March, although many of their support agents in India and also Scotland are now working from home to compensate. “We have nearly 1500 advisors on live chat supporting customers from their homes and this is more than double the number of chat advisors we had before closures<\/em>,” said Robert (another 1,200 advisors are also taking customer calls from home).<\/p>\n

“We thank our customers for their patience and continue to ask that they explore digital options, including live chat, so our phone lines are available to our customers most in need. Digital options include the My3 app, where customers can manage their account and top up, Three Store Now, an assisted sales channel on our website, and Three Live, a broadcast channel for product demos which can take questions from online viewers.<\/em>“<\/p>\n","protected":false},"excerpt":{"rendered":"

Mobile operator Three UK has published a brief update on the impact of the COVID-19 (Coronavirus) on their national 4G and 5G based network, which among other things has seen data (mobile broadband) usage increase by 12% and calls grow by 8% to 2.5 billion in March 2020.<\/p>\n","protected":false},"author":1,"featured_media":22193,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[62,61,406,60,34,63],"class_list":["post-22192","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-3g","tag-4g","tag-5g","tag-mobile-broadband","tag-statistics","tag-three-uk"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nCOVID-19 - Three UK Reveals Impact of Crisis on Network Traffic - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Mobile operator Three UK has published a brief update on the impact of the COVID-19 (Coronavirus) on their national 4G and 5G based network, which among\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2020\/05\/covid-19-three-uk-reveals-impact-of-crisis-on-network-traffic.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"COVID-19 - 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