{"id":22228,"date":"2020-05-11T10:53:59","date_gmt":"2020-05-11T09:53:59","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=22228"},"modified":"2020-05-11T10:54:57","modified_gmt":"2020-05-11T09:54:57","slug":"uk-internet-providers-celebrate-key-workers-in-covid-19-crisis","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2020\/05\/uk-internet-providers-celebrate-key-workers-in-covid-19-crisis.html","title":{"rendered":"UK Internet Providers Celebrate Key Workers in COVID-19 Crisis"},"content":{"rendered":"

The UK Internet Services Providers’ Association (ISPA<\/a>) has today launched their new “Keeping Britain Connected<\/em>” campaign, which essentially names and celebrates some of the key workers in the telecoms and broadband ISP sector who have been working throughout the lockdown to maintain and support the network.<\/p>\n

Recently we’ve covered a number of situations where telecoms engineers and other staff have faced abuse, and in some cases even physical assault, while doing their jobs, which is despite them being designated as “key works<\/em>” during the current crisis (maintaining and upgrading communication services is vital for national connectivity and the emergency services). In that sense it’s nice to have a bit of positive news to report for a change.<\/p>\n

The new campaign, which is being supported by the Government’s Department for Digital, Culture, Media and Sport (DCMS) and the Broadband Stakeholder Group<\/a> (BSG), essentially sees ISPA<\/a> members nominate a number of key workers who have been working hard during lockdown to support and maintain the network in often difficult circumstances (see below for a full list).<\/p>\n

Andrew Glover, Chair of ISPA<\/a>, said:<\/strong><\/p>\n

“The resilience of the UK network has been a huge success story during the lockdown. Despite some initial scepticism, the network has performed well and has proven to be the backbone of the UK, allowing businesses to continue operating and more importantly, helping people stay connected with their loved ones.<\/p>\n

This has been possible not because of some miracle, but because of the thousands of telecoms key workers who have carried on with their roles to maintain and support the network. These workers have put themselves and their families at risk everyday by going out and doing their job. Many have faced new and unexpected challenges of working in lockdown. Some have even faced abuse from the public. But this has not stopped them from doing an incredible job in ensuring that the UK network continues to perform.<\/p>\n

We want to make sure that their work does not go unnoticed, so this is why we are launching this campaign to celebrate the key workers that have been vital in keeping Britain connected.”<\/p><\/blockquote>\n

Oliver Dowden MP, UK Digital Secretary, said:<\/strong><\/p>\n

“Being able to get online has always been important but as we stay at home to save lives it is absolutely vital.<\/p>\n

While our internet networks were built to be resilient, dedicated telecoms engineers are still out there every day doing essential work so we can stay informed, entertained and in touch with friends and family during lockdown. So we should all applaud our brilliant mobile and broadband workers for keeping Britain connected.”<\/p><\/blockquote>\n

Still, we probably would have chosen a different slogan from “Keeping Britain Connected,<\/em>” since that term has already been used by various different broadband and mobile operators to help communicated their existing customer centric responses to the on-going crisis, which might cause some confusion. But don’t let that distract you from some of the excellent work being mentioned below.<\/p>\n

Summary of Case Studies by ISP<\/strong><\/span><\/p>\n

Virgin Media<\/a> \u2013 Denny Smith, Customer Services Adviser. Although working remotely, Denny has had to continue to support vulnerable customers at this difficult time and maintain communication with his team and the rest of the Virgin Media<\/a> broadband team to ensure that customers maintain connected (see here<\/a><\/strong>).<\/p>\n

Sky Broadband<\/a> \u2013 James Cawston, Broadband Technical Expert. James\u2019 role involves going into people\u2019s homes and identifying faults with their broadband, and this has of course changed dramatically because of COVID-19 (see here<\/strong><\/a>).<\/p>\n

Openreach<\/a> (BT<\/a>) \u2013 A selection of anonymous case studies where key workers have faced abuse, both 5G<\/a> and non 5G<\/a> related. Additionally there are individual case studies from Gary Williams, Precision Test Officer and Anna Hill, Network Engineer (see here<\/strong><\/a>).<\/p>\n

Voneus<\/a> \u2013 Alan Hawthorne, Service Team Delivery Manager. Alan has continued to go into the office to ensure he can effectively manage the operation of the field team. Alan continues to do this despite the devastating news he received recently that his son\u2019s cancer had returned (see here<\/a><\/strong>).<\/p>\n

Glide \u2013 Simon Wray, Field Engineer supporting the Nightingale Hospital in Bristol. Simon has had to continue operating in the field, which means a lot of exposure to people and having to do his job in full PPE gear. Despite this, he is responsible for connecting a lot of people to the internet, including a student accommodation building of overseas students who would have been trapped without any internet were it not for Simon (see here<\/a><\/strong>).<\/p>\n

Luminet \u2013 Simon Dempsey, Installation Leader. Simon is responsible for keeping the installers in his team safe. That means sourcing them PPE and ensuring that they can do their job smoothly. This has been a new and difficult task but Simon (see here<\/a><\/strong>).<\/p>\n

Zen Internet<\/a> \u2013 Mohammad Sarfaraz, Head of Technical Support. Mohammad has had to ensure the Zen network continues to operate strongly despite having to work from home. This has brought new challenges and forced himself and his team to look at new ways they can continue to offer the same levels of quality service to the network and to customers (see here<\/a><\/strong>).<\/p>\n

Zzoomm<\/a> \u2013 Ricardo Rosario, Zzoomm<\/a> installation team. Ricardo has continued to install Zzoomm<\/a> fibre networks throughout the lockdown, while having to wear full PPE kit. He has to have his temperature tested daily and maintain social distancing with colleagues and customers, which can prove tricky (see here<\/strong><\/a>)<\/strong>.<\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"

The UK Internet Services Providers’ Association (ISPA) has today launched their new “Keeping Britain Connected” campaign, which essentially names and celebrates some of the key workers in the telecoms and broadband ISP sector who have been working throughout the lockdown to maintain and support the network.<\/p>\n","protected":false},"author":1,"featured_media":22229,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[474,58,69,38,66,475,98],"class_list":["post-22228","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-bt","tag-ispa","tag-bt-openreach","tag-politics","tag-sky-broadband","tag-virgin-media","tag-zen-internet"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nUK Internet Providers Celebrate Key Workers in COVID-19 Crisis - ISPreview UK<\/title>\n<meta name=\"description\" content=\"The UK Internet Services Providers' Association (ISPA) has today launched their new "Keeping Britain Connected" campaign, which essentially names and\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2020\/05\/uk-internet-providers-celebrate-key-workers-in-covid-19-crisis.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"UK Internet Providers Celebrate Key Workers in COVID-19 Crisis - 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