{"id":22492,"date":"2020-05-28T16:08:56","date_gmt":"2020-05-28T15:08:56","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=22492"},"modified":"2020-05-28T16:43:31","modified_gmt":"2020-05-28T15:43:31","slug":"virgin-media-uk-bids-farewell-to-the-high-street-shuts-stores","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2020\/05\/virgin-media-uk-bids-farewell-to-the-high-street-shuts-stores.html","title":{"rendered":"Virgin Media UK Bids Farewell to the High Street – Shuts Stores"},"content":{"rendered":"

Cable and fibre optic broadband ISP Virgin Media<\/a> UK has today decided that they will NOT reopen any of their 53 remaining high street retail stores after the current COVID-19 (Coronavirus) lockdown ends, although all of those impacted by the move (341 staff) will be offered alternative roles within the company.<\/p>\n

Arguably the writing for this move has been on the wall for awhile and the operator has already significantly reduced their high street presence. At the start of this year alone Virgin Media<\/a> revealed that it intended to close 25 more of its stores and kiosks across the United Kingdom (here<\/a>), but we didn\u2019t expect another bombshell to follow quite so soon.<\/p>\n

The simple fact is that most of their customers come from orders made either online or via the phone. On top of that the recent agreement to merge with mobile operator O2<\/a> will in theory give them access to a complementary outlet for their fixed line broadband, phone and TV services in the future (here<\/a>), therefore there’s little reason to retain a dedicated presence for Virgin Media<\/a> alone, although the operator says this did not impact their decision.<\/p>\n

VM has now taken the decision not to reopen any of their 53 remaining high street stores (this includes smaller kiosks) once the COVID-19 lockdown ends. Existing staff will be offered customer service or field sales roles elsewhere.<\/p>\n

NOTE:<\/strong> Some 300 customer service roles will be offered to existing store staff and they will be able to work permanently from home.<\/div>\n

Rob Orr, VM’s Executive Director of Sales, said:<\/strong><\/p>\n

“We are focused on delivering the service customers want, in the ways they want it and at a time and a place that suits them. By creating new jobs in our most popular care and sales channels, we will be better able to provide our customers with the top service and support they rightly expect while retaining our talented workforce.”<\/p><\/blockquote>\n

The operator added that, over the past two months, they have grown their workforce by creating or insourcing more than 1,500 roles. In addition to the roles announced today, this includes recruiting more than 500 people into its UK contact centres and completing the insourcing of all customer-facing install and service activity to further enhance the experience given to customers. This saw Virgin Media increase its directly employed engineer workforce by more than 700 people.<\/p>\n

On the upside, there’s now even more space for a further increase in high street charity shops.. yay.<\/p>\n","protected":false},"excerpt":{"rendered":"

Cable and fibre optic broadband ISP Virgin Media UK has today decided that they will NOT reopen any of their 53 remaining high street retail stores after the current COVID-19 (Coronavirus) lockdown ends, although all of those impacted by the move (341 staff) will be offered alternative roles within the company.<\/p>\n","protected":false},"author":1,"featured_media":22493,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[472,475],"class_list":["post-22492","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-business","tag-virgin-media"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nVirgin Media UK Bids Farewell to the High Street - Shuts Stores - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Cable and fibre optic broadband ISP Virgin Media UK has today decided that they will NOT reopen any of their 53 remaining high street retail stores after\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2020\/05\/virgin-media-uk-bids-farewell-to-the-high-street-shuts-stores.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Virgin Media UK Bids Farewell to the High Street - 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