{"id":22658,"date":"2020-06-09T17:45:39","date_gmt":"2020-06-09T16:45:39","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=22658"},"modified":"2020-06-11T11:16:44","modified_gmt":"2020-06-11T10:16:44","slug":"sky-uk-charges-old-4k-tv-customers-50-to-get-hdr-upgrade","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2020\/06\/sky-uk-charges-old-4k-tv-customers-50-to-get-hdr-upgrade.html","title":{"rendered":"Sky UK Charges Old 4K TV Customers \u00a350 to Get HDR Upgrade"},"content":{"rendered":"

Sky (Comcast \/ Sky Broadband<\/a>) finally launched their long-awaited High Dynamic Range (HDR) TV upgrade last month (here<\/a>), which was made available to those with an existing Sky Experience<\/em> or Ultra HD<\/em> (4K) subscription. Unfortunately those with older Sky Q set-top-boxes will now have to pay \u00a350 to benefit.<\/p>\n

The sting in the tail for Sky’s much delayed introduction of HDR was that only newer Sky Q 1TB<\/strong> and 2TB<\/strong> set-top-boxes were compatible with the HDR<\/strong> upgrade (i.e. those with model number 32B0xx), which complements Ultra HD<\/strong> resolutions by enabling video content to contain even more colour and vibrancy.<\/p>\n

Sadly this left early adopters of Sky’s Ultra HD platform to feel a touch abandoned. Customers who don’t already have a UHD (4K) subscription can get around this by upgrading, but if you happen to have such a subscription already and an older Q box then you were out of luck as Sky had yet to introduce an upgrade or replacement process.<\/p>\n

At the time we reported that Sky expected to introduce this later and so it has come to pass. Posting in a somewhat low key announcement via their community forum today, one of the operator’s employees directed customers to “register your interest in upgrading an existing non HDR 2TB [box] to an HDR version<\/em>.”<\/p>\n

Sadly that message goes to a pre-register page (here<\/a> for public or go here<\/a> for the members-only page), where Sky is asking older 4K customers for another \u00a350<\/strong> to get the new HDR box (self-install). Needless to say this didn’t go down particularly well and here’s just a small sample of the reaction from those who have so far spotted the update.<\/p>\n

Sample Sky Complaint 1 (Ben1980)<\/strong><\/p>\n

“Charging a \u00a350 set up fee really is taking the mick. This shocking service to existing customers, most who are the early adopters and paid the highest fees might be the reason I do cancel. “<\/p><\/blockquote>\n

Sample Sky Complaint 2 (tarbat)<\/strong><\/p>\n

“\u00a350? Even for customers who had their v2 (HDR) box swapped out by Sky and replaced with v1 box?”<\/p><\/blockquote>\n

Sample Sky Complaint 3 (SoupDragon57)<\/strong><\/p>\n

“\u00a350 is outrageous! It’s rented equipment and it’s not hard to swap them over. Could do it myself. Grateful my contact is due up at the end of July.”<\/p><\/blockquote>\n

Sample Sky Complaint 4 (scottief)<\/strong><\/p>\n

“Wow, Sky, that’s really smacking your loyal early adopters right in the teeth who paid a lot of money for V1 boxes and a Sky Q service that (let’s face it), was an absolute bag of nails for months. Whilst at the same time, you hand out free boxes to those who’ve joined the bandwagon later. Bravo!! I for one will NOT be paying your \u00a350 fee and as a VIP Diamond member that’s been with you for 20+ years, I think this is disgraceful.”<\/p><\/blockquote>\n

As it stands Sky’s new HDR upgrade doesn’t yet have a lot of content to offer and so there’s no immediate need to rush into adopting it. Equally the pre-registered \u00a350 upgrade service hasn’t yet clarified exactly when it will begin sending out the new kit, which is probably for the best as we suspect that customers will be venting about this for a little while.<\/p>\n","protected":false},"excerpt":{"rendered":"

Sky (Comcast \/ Sky Broadband) finally launched their long-awaited High Dynamic Range (HDR) TV upgrade last month (here), which was made available to those with an existing Sky Experience or Ultra HD (4K) subscription. 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