{"id":22694,"date":"2020-06-12T14:20:54","date_gmt":"2020-06-12T13:20:54","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=22694"},"modified":"2020-06-12T14:20:54","modified_gmt":"2020-06-12T13:20:54","slug":"medux-examines-covid-19-impact-on-the-big-uk-broadband-isps","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2020\/06\/medux-examines-covid-19-impact-on-the-big-uk-broadband-isps.html","title":{"rendered":"MedUX Examines COVID-19 Impact on the Big UK Broadband ISPs"},"content":{"rendered":"

The Spanish information technology firm MedUX<\/a> has published a short report examining the impact of the COVID-19 lockdown on UK broadband ISPs. Overall the report found that fixed networks handled the surge in domestic internet traffic “well”<\/em> and services remained “reasonably stable<\/em>,” but there were some weak points.<\/p>\n

At this point we’ve probably already covered all that really needs to be said about this topic (examples here<\/a>, here<\/a>, here<\/a>, here<\/a> and here<\/a>), but there’s always room to squeeze in a little extra analysis. Most of the previous reports have found a small fall in broadband speed (c. -2% to -3%) and a similar reduction in latency performance, albeit nothing too significant. More recently, as the lockdown eased, internet traffic has started returning to normal.<\/p>\n

The results from MedUX are largely based on the nationwide average performance of wired connections to the router (via Ethernet), unless otherwise stated. For this purpose, VDSL (FTTC<\/a>) and HFC (DOCSIS<\/a>) connections with speed profiles ranging from 30Mbps up to 100Mbps for the four biggest ISPs – BT<\/a>, Virgin Media<\/a>, TalkTalk<\/a> and Sky Broadband<\/a> – have been taken into consideration<\/p>\n

In general, the average internet service quality has been stable for most users, although the drop in average compliance with contracted speeds for wired connections (via Ethernet) was the highest during the evening hours of weeks 13 and 14 (see below). On average during those weeks, downlink compliance for 60-100 Mbps speed profiles was up to 4% lower than in the weeks before the lockdown.<\/p>\n

NOTE: <\/strong>The bottom X axis (5, 10, 15, 20) represents ‘Time of Day (BST)’, while each coloured line is a different week (e.g. W9 – 24th Feb, W12 – 16th Mar, W13 – 23rd Mar).<\/div>\n

\"medux_broadband_speed_compliance_uk\"<\/p>\n

We can also examine the important figure of latency<\/strong>, which represents the response time (measured in milliseconds, where 1000 milliseconds = 1 second) of how quickly it takes a single packet of data to travel from your computer to a third-party server and back again.<\/p>\n

The map below highlights the impact on latency for the lockdown week starting on the 23rd of March (W13) during peak time (20\u201321h), which shows the percentage of latency increase when compared against the pre-lockdown week beginning on the 24th of February (W9).<\/p>\n

\"medux_broadband_latency_increase\"<\/p>\n

Broadly speaking the increase in latency won’t have actually had too much of a noticeable impact for most users (it may only reflect an extra 1-3ms or so), although it’s notable that the South West and South East saw a much larger increase in latency times.<\/p>\n

Meanwhile Packet loss<\/strong> (i.e. when some of the data packets being transmitted go missing or are incorrect), which is connected to latency and can often help to highlight issues of network congestion or faults, had a few spikes over the same period. Generally you’d expect to see loss below 1% but for a brief period it spiked as high as 6%.<\/p>\n

\"medux_broadband_packetloss\"<\/p>\n

The study also looks at the impact on WiFi<\/a> performance, although the data provided wasn’t detailed or clear enough for us to include.<\/p>\n

MedUX Statement<\/strong><\/p>\n

Overall, the UK\u2019s fixed networks have been handling the traffic increase well, and Internet service quality has been reasonably stable, but Customer Experience has been somewhat affected, especially when connected via Wi-Fi, on several days starting March 20th, just a few days before the Government imposed a lockdown on the whole population. By then, schools, colleges, nurseries, restaurants, pubs, clubs and indoor leisure centres were ordered to close their doors nationwide.<\/p>\n

At MedUX, we believe that the coronavirus lockdown in the UK will make the Internet and the networks stronger than ever. The service degradation varies across technologies, operators, and regions, but connectivity and service availability have been high.<\/p>\n

The UK\u2019s Telco Operators have played a fundamental role in mitigating the effects of the Internet traffic increase by taking reactive and proactive measures to maintain service quality and Customer Experience while supporting society during this time. During these uncharted times, there have been differences in the impact of the lockdown on network performance across Telco Operators. In general, the average Internet service quality has been stable for most users.<\/p><\/blockquote>\n

MedUX has also posted similar reports for Italy<\/a>, Spain<\/a> and Germany<\/a>, which act as a useful comparison with the United Kingdom.<\/p>\n","protected":false},"excerpt":{"rendered":"

The Spanish information technology firm MedUX has published a short report examining the impact of the COVID-19 lockdown on UK broadband ISPs. 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