{"id":2335,"date":"2012-12-19T07:50:06","date_gmt":"2012-12-19T07:50:06","guid":{"rendered":"http:\/\/www.ispreview.co.uk\/?p=2335"},"modified":"2012-12-19T07:50:40","modified_gmt":"2012-12-19T07:50:40","slug":"uk-isp-be-broadband-apologises-following-o2-email-spam","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2012\/12\/uk-isp-be-broadband-apologises-following-o2-email-spam.html","title":{"rendered":"UK ISP BE Broadband Apologises Following O2 Email SPAM"},"content":{"rendered":"<p>Internet provider BE Broadband has been forced to apologise after the ISPs parent operator <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/o2uk\" rel=\"nofollow\" target=\"_blank\">O2<\/a> &#8220;<em>mistakenly<\/em>&#8221; bombarded some of their UK customers with an unsolicited email advert (<strong>SPAM<\/strong>)\u00a0for a Christmas mobile phone deal.<\/p>\n<p><!--more--><\/p>\n<p>BE Members are currently supposed to be &#8220;<em>a standard exclusion on all <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/o2uk\" rel=\"nofollow\" target=\"_blank\">O2<\/a> campaigns<\/em>&#8221; but on this occasion that didn&#8217;t happen, which apparently resulted in some frustration among the affected subscribers. <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/o2uk\" rel=\"nofollow\" target=\"_blank\">O2<\/a> has been asked to review why the incident occurred and to prevent a future repeat.<\/p>\n<blockquote class=\"bq1\"><p><strong>BE Statement<\/strong><\/p>\n<p><em>We\u2019ve now established that O2 mistakenly included the details of some BE Members in an email campaign offering a deal on a PAYG phone for Xmas. Members should be a standard exclusion on all O2 campaigns, but on this occasion they weren\u2019t. We\u2019ve asked our colleagues in O2 to review the campaign, the data process that created it, and to put in place steps to ensure this doesn\u2019t happen again.<\/em><\/p>\n<p><em>We know this is frustrating for BE Members and we\u2019re sorry we\u2019ve allowed their contact details to be included in this campaign, precisely when they\u2019ve expressed an \u2018opt-out\u2019 preference. We are sorry for the inconvenience caused<\/em>.<\/p><\/blockquote>\n<p>Credits to the <a href=\"http:\/\/www.beusergroup.co.uk\/\" target=\"_blank\">BE Usergroup<\/a> for letting us know about this.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Internet provider BE Broadband has been forced to apologise after the ISPs parent operator O2 &#8220;mistakenly&#8221; bombarded some of their UK customers with an unsolicited email advert (SPAM)\u00a0for a Christmas mobile phone deal.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[33,109,32],"class_list":["post-2335","post","type-post","status-publish","format-standard","hentry","category-uk_isp_news","tag-be-broadband","tag-internet-privacy","tag-o2"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - 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