{"id":23463,"date":"2020-08-06T09:00:45","date_gmt":"2020-08-06T08:00:45","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=23463"},"modified":"2020-08-06T10:53:02","modified_gmt":"2020-08-06T09:53:02","slug":"uncertainty-and-inadequate-broadband-impacts-london-smes","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2020\/08\/uncertainty-and-inadequate-broadband-impacts-london-smes.html","title":{"rendered":"Uncertainty and Inadequate Broadband Impacts London SMEs UPDATE"},"content":{"rendered":"

London UK broadband ISP CommunityFibre<\/a> has published the results from a new 3Gem Research survey of 500 SMEs in the city, which among other things found that 85% of businesses don’t know how fast their broadband speed needs to be to thrive and a third upgraded their service during COVID-19 due to “inadequate speed \/ connection<\/em>.”<\/p>\n

At this point it should go without saying that CommunityFibre<\/a> has a vested interest in the results of this survey, which stems from their own efforts to deploy a new Fibre-to-the-Premises (FTTP<\/a>) based broadband network across London. The provider is being backed by an investment of around \u00a3500m and aims to cover 1 million premises in the city by 2023 (here<\/a>).<\/p>\n

NOTE:<\/strong> Of the 500 London SMEs surveyed, 87% were either key decision makers, or jointly responsible for decision making.<\/div>\n

Back to the survey – conducted during July 2020 – and 86% of London SMEs said their business needs a broadband connection to operate successfully. Meanwhile 60% voted “high broadband speed and quality<\/em>” as being more critical for their business operations than either a functioning supply chain (52%) or financial support (54%), while physical offices were deemed the least critical of the assets in the survey (40%).<\/p>\n

Despite this 1 in 5 businesses do not know what speed their current broadband connection is running at.<\/p>\n

Summary of Findings<\/strong><\/span><\/p>\n

* Research reveals that over a third (35%) of SMEs were not able to transition their business fully to an online model following COVID-19.<\/p>\n

* Over 70% (72%) of SMEs will look into the bandwidth quality they have as a priority once business returns to normal – 74% will look into the fastest broadband connection out there, and 77% will, or are looking to, switch.<\/p>\n

* 66% of SMEs now trust employees to work from home permanently since COVID-19. Only 11% of SMEs do not trust employees to work from home permanently<\/p>\n

* 66% are either planning or considering more flexible working from home policies now.<\/p>\n

* 71% of London SME\u2019s had to, at least partially, close their business premises due to COVID-19.<\/p>\n

* 25% of SMEs have not yet decided whether they will return to having a physical premise again post COVID-19.<\/p><\/blockquote>\n

Above all else, SMEs think reliability is the most essential feature of their broadband helping their business thrive (72.7%). Second was download speed (55.8%) and third was stability i.e having the same connection throughout the day (50.9%). Some 75.8% also said their business is more reliant on fast broadband connections since COVID-19 and 70.8% said their employees were able to stay productive at where they work during lockdown, thanks to fast broadband.<\/p>\n

Graeme Oxby, CEO of Community Fibre, said:<\/strong><\/p>\n

“20 years on from the first broadband connection in the UK, the pandemic has highlighted just how critical broadband infrastructure is to small and medium sized businesses. But SMEs are still not always clear on what they need from their broadband connection to optimise their business.<\/p>\n

With the government\u2019s target of installing full fibre in all UK homes & businesses over the next five years \u2013 by 2025 \u2013 we must work with government, business and landlords to ensure all London businesses benefit from the full fibre broadband they need, and that SMEs have the support to choose the fast, reliable and affordable connectivity they need.”<\/p><\/blockquote>\n

We should point out that the Government’s target is NOT to install “full fibre<\/em>” to all UK premises over the next five years (that was dropped last year), but rather to ensure that “every home<\/em>” can access a “gigabit-capable broadband<\/em>” service by the end of 2025 (via either FTTP<\/a>, DOCSIS<\/a> or Fixed Wireless \/ 5G<\/a> mobile etc.). But few people expect them to achieve that without either delaying or, once again, falling back on a satellite<\/a> based quick-fix (assuming one even exists that can be classed as gigabit-capable by then).<\/p>\n

Personally, we’d rather the government took a bit longer to get the job done right.<\/p>\n

UPDATE 10:49am<\/strong><\/p>\n

The ISP also appears to have separately commissioned a survey of 1,500 residents across London, which came back with the following results.<\/p>\n

Residential Survey Results<\/strong><\/span><\/p>\n

\u00b7 88% of those living in the UK\u2019s capital city say broadband connection has helped them stay positive during the pandemic by allowing them to access information and connect with others .<\/p>\n

\u00b7 Over half of Londoners (50.9%) are turning to the Internet to ‘do good’ i.e. donating to charity and helping others online and 50.7% have learnt a new skill during lockdown .<\/p>\n

\u00b7 More than half of Londoners agreed whilst pre COVID-19 they were worried they spent too much time on the Internet, now they feel time spent online is positive .<\/p>\n

\u00b7 More Londoners get annoyed by a lack of home broadband connection (71.3%) than a lack of heating (62.9%) or hot water (71.1%). In fact, 82% say broadband has been one of the most important utilities to them since COVID-19 .<\/p>\n

\u00b7 Unfortunately, 1 in 10 find the reliability of their current Internet connection \u2018shocking\u2019 and over a third have either never switched broadband provider, or have not switched for 5 years or more .<\/p>\n

\u00b7 Over a third still feel excluded within their communities due to a lack of digital skills, including not being able to access certain WhatsApp groups, social media and email.<\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"

London UK broadband ISP CommunityFibre has published the results from a new 3Gem Research survey of 500 SMEs in the city, which among other things found that 85% of businesses don’t know how fast their broadband speed needs to be to thrive and a third upgraded their service during COVID-19 due to “inadequate speed \/ […]<\/p>\n","protected":false},"author":1,"featured_media":23464,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[1491,56,34],"class_list":["post-23463","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-community-fibre","tag-fttp","tag-statistics"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nUncertainty and Inadequate Broadband Impacts London SMEs UPDATE - ISPreview UK<\/title>\n<meta name=\"description\" content=\"London UK broadband ISP CommunityFibre has published the results from a new 3Gem Research survey of 500 SMEs in the city, which among other things found\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2020\/08\/uncertainty-and-inadequate-broadband-impacts-london-smes.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Uncertainty and Inadequate Broadband Impacts London SMEs UPDATE - 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