{"id":23557,"date":"2020-08-12T13:55:20","date_gmt":"2020-08-12T12:55:20","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=23557"},"modified":"2020-08-14T13:58:24","modified_gmt":"2020-08-14T12:58:24","slug":"thunderstorms-leave-trail-of-uk-broadband-connectivity-woes","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2020\/08\/thunderstorms-leave-trail-of-uk-broadband-connectivity-woes.html","title":{"rendered":"Thunderstorms Leave Trail of UK Broadband Connectivity Woes UPDATE2"},"content":{"rendered":"

As the heatwave starts to breakdown we’ve begun to see a growing number of “severe<\/em>” thunderstorms strike across the UK, some of which have already caused damage to telecoms infrastructure. At present the worst incident has occurred in Edinburgh after a telephone exchange was flooded, but more storms are forecast.<\/p>\n

At the time of writing some of the worst hit areas seem to be around Fife, Falkirk and Edinburgh in Scotland, which are most likely related to the flooding of a telephone exchange in Livingston (25 miles outside Edinburgh) that has hit multiple ISPs on BT<\/a>’s (Openreach<\/a>) national network (e.g. BT<\/a>, Plusnet<\/a>, TalkTalk<\/a>, Sky Broadband<\/a> etc.).<\/p>\n

However, the storms are also affecting other parts of the United Kingdom and with more on the way this afternoon, as well as tomorrow, then we can probably expect further disruption. A spokesperson for industry regulator Ofcom<\/a> said: “We are aware that BT<\/a> is experiencing problems with its broadband network in the Edinburgh area, following severe storms overnight. We are in contact with the company to establish the cause of the problem and ensure customers can access services as soon as possible<\/em>.”<\/p>\n

Sample of Service Status Quotes from ISPs<\/strong><\/span><\/p>\n

TalkTalk<\/a><\/strong>
\n“We’re aware that some customers connected to the Falkirk exchange are currently experiencing a loss of service. Last night’s storm has caused major disruption in the area including flooding at the exchange. Customers with all service providers are impacted by the damage. We’ll keep you updated right here, so please keep checking back for further information”<\/p>\n

BT<\/strong>
\n“Due to recent weather conditions, and in particular the thunderstorms, we are aware of problems affecting parts of the UK which may be causing problems with your telephone service and connecting to the internet. We are working to fix this as soon as possible but if you are aware of a recent thunderstorm in your local area, a restart of your router may resolve your issue.”<\/p>\n

Plusnet<\/a><\/strong>
\n“We\u2019re aware of a broadband issue that is affecting customers in parts of West Edinburgh following severe storms and flooding in parts of Edinburgh last night. Engineers are working to restore broadband service as soon as possible. We\u2019re really sorry for any inconvenience caused.”<\/p><\/blockquote>\n

We will keep this article updated if any other major incidents occur, beyond more localised problems. Take note that it’s often wise to disconnect and switch-off computers and routers during thunderstorms, lest a nearby lightning strike on electricity or telecoms lines does the job for you, albeit in a more damaging way.<\/p>\n

UPDATE 4:47pm<\/strong><\/p>\n

We are hearing that Openreach<\/a> may declare a status of Matters Beyond Our Reasonable Control (MBORC) across several regions from midnight tonight, which will see the operator re-focus their resources toward repairs (new service provisions may thus be delayed and their usual fix times won’t apply).<\/p>\n

Potential MBORC Areas<\/strong><\/span><\/p>\n

Cumbria
\nLancashire and Mersey
\nNorth and Mid Wales
\nSwansea and West Wales
\nSomerset
\nDevon and Cornwall<\/p><\/blockquote>\n

UPDATE 14th August 2020<\/strong><\/p>\n

The latest update from Openreach<\/a> shows that the following areas are now in MBORC.<\/p>\n

Active MBORC Areas<\/strong><\/span><\/p>\n

Cornwall
\nCumbria
\nDevon
\nEast & North Scotland
\nLancashire
\nManchester
\nMerseyside
\nSomerset
\nWales<\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"

As the heatwave starts to breakdown we’ve begun to see a growing number of “severe” thunderstorms strike across the UK, some of which have already caused damage to telecoms infrastructure. 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