{"id":24019,"date":"2020-09-18T00:01:50","date_gmt":"2020-09-17T23:01:50","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=24019"},"modified":"2020-09-19T06:44:50","modified_gmt":"2020-09-19T05:44:50","slug":"bt-mobile-uk-quietly-removes-ultrafast-5g-for-new-customers","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2020\/09\/bt-mobile-uk-quietly-removes-ultrafast-5g-for-new-customers.html","title":{"rendered":"BT Mobile UK Quietly Removes Ultrafast 5G for New Customers"},"content":{"rendered":"

Did you spot it? Many did not. In a surprising move new customers looking to benefit from ultrafast 5G<\/a> based data speeds (mobile broadband) on the BT Mobile<\/a> (EE<\/a>) network can no longer do so and will instead only be able to harness 4G<\/a> connectivity, which represents a significant change of strategy.<\/p>\n

Last year broadband ISP BT<\/a> made a lot of noise about the addition of 5G<\/a> support to their BT<\/a> Mobile plans, which was followed in February 2020 by the extension of 5G<\/a> to all of their customers (here<\/a>). All of this made complete sense since BT<\/a> owns mobile operator EE<\/a> and many of their rivals in the mobile space, including MVNO providers, have also been launching 5G based plans.<\/p>\n

Lest we forget that BT’s increasing moves toward fixed line and mobile network convergence also makes support for 5G somewhat of a necessity in order to stay competitive. Nevertheless, ISPreview.co.uk recently noticed that 5G was no longer being promoted to new customers and now we know why.<\/p>\n

As part of a planned product simplification and to support EE<\/a>’s claimed network superiority, BT Mobile<\/a> has now officially removed 5G support for new customers. At present existing customers are unaffected by this change, which was quietly introduced on 1st September 2020<\/strong>.<\/p>\n

A BT Spokesperson told ISPreview.co.uk:<\/strong><\/p>\n

“We are updating our BT mobile packages to offer simplicity and flexibility to suit the changing needs of our customers and their families. On the 1st September we launched Mobile Made Easy to give customers the choice from three simple data packages with unlimited calls and texts across a range of the most popular 4G<\/a> handsets.<\/p>\n

New customers wanting a 5G package will be recommended an EE 5G plan. Our award winning EE 5G service offers the biggest range of 5G handsets, combined with best 5G experience on the UK\u2019s No 1 network and will come with a loyalty discount.<\/p>\n

There is no change for BT Mobile customers who already have 5G packages. They will continue to use their 5G service and can regrade their data allowance as usual.”<\/p><\/blockquote>\n

We can understand BT’s desire to highlight the best from both sides of their fixed line and mobile business, but encouraging potential customers to effectively split their services seems likely to confuse new customers. This also helps to explain why BT are running a separate trial of mixed BT broadband and EE mobile<\/a> discounts (here<\/a>).<\/p>\n","protected":false},"excerpt":{"rendered":"

Did you spot it? Many did not. In a surprising move new customers looking to benefit from ultrafast 5G based data speeds (mobile broadband) on the BT Mobile (EE) network can no longer do so and will instead only be able to harness 4G connectivity, which represents a significant change of strategy.<\/p>\n","protected":false},"author":1,"featured_media":24021,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[61,406,474,60],"class_list":["post-24019","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-4g","tag-5g","tag-bt","tag-mobile-broadband"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nBT Mobile UK Quietly Removes Ultrafast 5G for New Customers - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Did you spot it? Many did not. 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