{"id":24184,"date":"2020-09-30T13:35:25","date_gmt":"2020-09-30T12:35:25","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=24184"},"modified":"2020-09-30T13:43:50","modified_gmt":"2020-09-30T12:43:50","slug":"quick-update-for-virgin-media-speed-issues-on-ipv6-tunnels","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2020\/09\/quick-update-for-virgin-media-speed-issues-on-ipv6-tunnels.html","title":{"rendered":"Quick Update for Virgin Media Speed Issues on IPv6 Tunnels"},"content":{"rendered":"

Customers awaiting a firmware update from Virgin Media<\/a> UK to fix the throttling of broadband speeds on IPv4 internet traffic – specifically when data packets carry Protocol 41 (i.e. the IPv6 encapsulation \/ tunnel protocol) – may be unhappy to learn that there’s still no ETA, despite the issue being acknowledged 8 weeks ago.<\/p>\n

The problem itself (here<\/a>) is admittedly somewhat niche because it only impacts those who have tried to get an IPv6 internet address (Virgin Media<\/a> have yet to add their own native support) by harnessing a 6in4 tunnel service via Protocol 41<\/strong> (IPv6 encapsulation), which works with a third-party service (e.g. Tunnel Broker<\/a>) to embed IPv6 packets inside IPv4 packets.<\/p>\n

Normally this would work fine via any other ISP but, on Virgin Media<\/a>’s network, customers with one of their HUB 3.0 (SuperHub v3), Hitron or older routers (the latest HUB 4.0 isn’t affected) found that download speeds were dropping to around 20Mbps, although it took over a year to finally get the operator to acknowledge this problem.<\/p>\n

Several customers have since asked us to nudge the operator for an update, which occurred partly because some users have become frustrated with the lack of updates. The bad news is that not much has changed since last time, although they do now clearly acknowledge the issue rather than merely “investigating<\/em>” it like before.<\/p>\n

A Virgin Media Spokesperson told ISPreview.co.uk:<\/strong><\/p>\n

“We are aware of an issue which affects those customers who choose to use 6in4 IPv6 tunnels. This will be fixed in a future firmware update. We’re in the process of finalising our plans for IPv6 deployment and will provide an update at the appropriate time.”<\/p><\/blockquote>\n

Virgin aren’t the fastest when it comes to issuing firmware updates for tedious bugs and in fairness part of that can sometimes be down to delays on the manufacturer’s side (ARRIS for the HUB 3.0). Likewise, they’ve been in the process of preparing their IPv6 plans for some years now, as such we’re no longer sure which will come first – their IPv6 rollout, a fix for the 6in4 tunnels bug or universally available gigabit broadband.<\/p>\n","protected":false},"excerpt":{"rendered":"

Customers awaiting a firmware update from Virgin Media UK to fix the throttling of broadband speeds on IPv4 internet traffic – specifically when data packets carry Protocol 41 (i.e. the IPv6 encapsulation \/ tunnel protocol) – may be unhappy to learn that there’s still no ETA, despite the issue being acknowledged 8 weeks ago.<\/p>\n","protected":false},"author":1,"featured_media":23467,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[88,475],"class_list":["post-24184","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-ipv6","tag-virgin-media"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nQuick Update for Virgin Media Speed Issues on IPv6 Tunnels - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Customers awaiting a firmware update from Virgin Media UK to fix the throttling of broadband speeds on IPv4 internet traffic - 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