{"id":2422,"date":"2013-01-08T11:48:46","date_gmt":"2013-01-08T11:48:46","guid":{"rendered":"http:\/\/www.ispreview.co.uk\/?p=2422"},"modified":"2013-01-08T11:48:46","modified_gmt":"2013-01-08T11:48:46","slug":"ofcom-rise-in-broadband-speed-dissatisfaction-and-isp-switching-hassle","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2013\/01\/ofcom-rise-in-broadband-speed-dissatisfaction-and-isp-switching-hassle.html","title":{"rendered":"Ofcom &#8211; Rise in Broadband ISP Speed Dissatisfaction and Switching Hassle"},"content":{"rendered":"<p><a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/ofcom\" target=\"_blank\">Ofcom<\/a> has today published its annual <strong>2012 Consumer Experience<\/strong> report. The study found that general dissatisfaction with fixed line broadband ISP speeds had increased to 17% (up from 15% in 2011) and that consumers were continuing to complain about experiencing too much &#8220;<em>hassle<\/em>&#8221; when switching provider.<\/p>\n<p><!--more--><\/p>\n<p>But <strong>general satisfaction<\/strong> with fixed line broadband ISP speeds, despite the slight +2% rise in those whom claimed to be fairly or very dissatisfied, held unchanged with a total of 76% describing themselves as either very or fairly satisfied (7% said they were indifferent and that&#8217;s down from 9% in 2011). Satisfaction with Mobile Broadband speeds also stayed almost unchanged on 79% but fewer registered themselves as firmly dissatisfied.<\/p>\n<div align=\"center\"><img decoding=\"async\" class=\"ngg-singlepic ngg-none\" alt=\"ofcom fixed line broadband isp speed satisfaction 2012\" src=\"http:\/\/www.ispreview.co.uk\/wp-content\/gallery\/2013-internet-statistics\/ofcom_broadband_isp_speed_satisfaction_2012.gif\" \/><\/div>\n<div align=\"center\"><img decoding=\"async\" class=\"ngg-singlepic ngg-none\" alt=\"ofcom mobile broadband speed satisfaction 2012\" src=\"http:\/\/www.ispreview.co.uk\/wp-content\/gallery\/2013-internet-statistics\/ofcom_mobile_broadband_speed_satisfaction_2012.gif\" \/><\/div>\n<p>Service <strong>reliability<\/strong> is another area of mild concern in the fixed line broadband market, which reported the second-highest level of dissatisfaction (9%), although this was unchanged from 2011. By comparison Mobile Broadband saw consumer dissatisfaction with reliability climb from 7% in 2011 to 13% in 2012.<\/p>\n<p>Sadly the highest <strong>level of stated difficulty in switching<\/strong> (migration) was also found in the fixed line broadband market, with 15% of consumers running into such problems (equal to that of bank account switching). Apparently &#8220;<em>Hassle<\/em>&#8221; continues to be stated as one of the main reasons for not switching ISP; <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/ofcom\" target=\"_blank\">Ofcom<\/a> are currently working to <a href=\"http:\/\/www.ispreview.co.uk\/index.php\/2012\/11\/telecoms-regulator-to-reveal-improved-broadband-isp-switching-process.html\" target=\"_blank\">develop an easier migration solution<\/a>.<\/p>\n<p>Never the less some 9% of fixed line broadband consumers switched ISP in 2012, which is up from 7% last year. Similarly 14% of bundlers have switched provider for at least one of their services in the past 12 months (up from 10% last year).<\/p>\n<div align=\"center\"><img decoding=\"async\" class=\"ngg-singlepic ngg-none\" alt=\"ofcom telecoms switching chart 2012\" src=\"http:\/\/www.ispreview.co.uk\/wp-content\/gallery\/2013-internet-statistics\/ofcom_telecoms_switching_chart_2012.gif\" \/><\/div>\n<p>It should be said that the most of <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/ofcom\" target=\"_blank\">Ofcom<\/a>&#8217;s report merely re-hashes data that has already been made available through prior updates (e.g. service speed studies, infrastructure reports etc.) and thus there&#8217;s little point in repeating it here. The full 160 page document can be found below.<\/p>\n<blockquote><p><strong>Ofcom&#8217;s 2012 Consumer Experience Report (PDF)<\/strong><br \/>\n<a href=\"http:\/\/stakeholders.ofcom.org.uk\/binaries\/research\/consumer-experience\/tce-12\/Consumer_Experience_Researc1.pdf\" target=\"_blank\">http:\/\/stakeholders.ofcom.org.uk\/binaries\/..\/Consumer_Experience_Researc1.pdf<\/a><\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p>Ofcom has today published its annual 2012 Consumer Experience report. The study found that general dissatisfaction with fixed line broadband ISP speeds had increased to 17% (up from 15% in 2011) and that consumers were continuing to complain about experiencing too much &#8220;hassle&#8221; when switching provider.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[36,34],"class_list":["post-2422","post","type-post","status-publish","format-standard","hentry","category-uk_isp_news","tag-ofcom-regulation","tag-statistics"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Ofcom - Rise in Broadband ISP Speed Dissatisfaction and Switching Hassle - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Ofcom has today published its annual 2012 Consumer Experience report. The study found that general dissatisfaction with fixed line broadband ISP speeds\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2013\/01\/ofcom-rise-in-broadband-speed-dissatisfaction-and-isp-switching-hassle.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ofcom - Rise in Broadband ISP Speed Dissatisfaction and Switching Hassle - ISPreview UK\" \/>\n<meta property=\"og:description\" content=\"Ofcom has today published its annual 2012 Consumer Experience report. The study found that general dissatisfaction with fixed line broadband ISP speeds\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ispreview.co.uk\/index.php\/2013\/01\/ofcom-rise-in-broadband-speed-dissatisfaction-and-isp-switching-hassle.html\" \/>\n<meta property=\"og:site_name\" content=\"ISPreview UK\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ispreview\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/ispreview\" \/>\n<meta property=\"article:published_time\" content=\"2013-01-08T11:48:46+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2020\/07\/ispreview_uk_logo.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"1000\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Mark Jackson\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ispreview\" \/>\n<meta name=\"twitter:site\" content=\"@ispreview\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mark Jackson\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"NewsArticle\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2013\\\/01\\\/ofcom-rise-in-broadband-speed-dissatisfaction-and-isp-switching-hassle.html#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2013\\\/01\\\/ofcom-rise-in-broadband-speed-dissatisfaction-and-isp-switching-hassle.html\"},\"author\":{\"name\":\"Mark Jackson\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/person\\\/de66a8b4e937c21c80e443d1bf9c35d5\"},\"headline\":\"Ofcom &#8211; Rise in Broadband ISP Speed Dissatisfaction and Switching Hassle\",\"datePublished\":\"2013-01-08T11:48:46+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2013\\\/01\\\/ofcom-rise-in-broadband-speed-dissatisfaction-and-isp-switching-hassle.html\"},\"wordCount\":320,\"commentCount\":3,\"publisher\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2013\\\/01\\\/ofcom-rise-in-broadband-speed-dissatisfaction-and-isp-switching-hassle.html#primaryimage\"},\"thumbnailUrl\":\"http:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/gallery\\\/2013-internet-statistics\\\/ofcom_broadband_isp_speed_satisfaction_2012.gif\",\"keywords\":[\"Ofcom Regulation\",\"Statistics\"],\"articleSection\":[\"ISP News\"],\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2013\\\/01\\\/ofcom-rise-in-broadband-speed-dissatisfaction-and-isp-switching-hassle.html#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2013\\\/01\\\/ofcom-rise-in-broadband-speed-dissatisfaction-and-isp-switching-hassle.html\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2013\\\/01\\\/ofcom-rise-in-broadband-speed-dissatisfaction-and-isp-switching-hassle.html\",\"name\":\"Ofcom - Rise in Broadband ISP Speed Dissatisfaction and Switching Hassle - ISPreview UK\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2013\\\/01\\\/ofcom-rise-in-broadband-speed-dissatisfaction-and-isp-switching-hassle.html#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2013\\\/01\\\/ofcom-rise-in-broadband-speed-dissatisfaction-and-isp-switching-hassle.html#primaryimage\"},\"thumbnailUrl\":\"http:\\\/\\\/www.ispreview.co.uk\\\/wp-content\\\/gallery\\\/2013-internet-statistics\\\/ofcom_broadband_isp_speed_satisfaction_2012.gif\",\"datePublished\":\"2013-01-08T11:48:46+00:00\",\"description\":\"Ofcom has today published its annual 2012 Consumer Experience report. 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