{"id":24515,"date":"2020-10-23T00:30:27","date_gmt":"2020-10-22T23:30:27","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=24515"},"modified":"2020-10-23T06:37:51","modified_gmt":"2020-10-23T05:37:51","slug":"yonder-names-top-uk-mobile-operators-for-user-satisfaction","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2020\/10\/yonder-names-top-uk-mobile-operators-for-user-satisfaction.html","title":{"rendered":"Yonder Names Best UK Mobile Operators for User Satisfaction"},"content":{"rendered":"

Mobile network operators giffgaff<\/a> and Tesco Mobile<\/a> have both come top of a new survey conducted by management consultancy firm Yonder, which attempts to identify the best performing UK mobile networks for customers under lockdown (COVID-19).<\/p>\n

Giffgaff<\/a> was also named as the fourth best performing business across all sectors under lockdown, following Netflix, Amazon<\/a> and Amazon<\/a> Prime. Tesco Mobile<\/a> followed closely in fifth and O2<\/a> was eighth out of 65 brands. Sadly, Virgin Mobile (Virgin Media<\/a>) was the lowest ranking of the mobile networks, placing just 58th out of 65 in Yonder’s Opportunity Index.<\/p>\n

In terms of the methodology for all this. Yonder spent two weeks over the summer (2020) conducting a life-logging study of people in their own homes across the country, to understand in detail the outcomes that matter to them individually and collectively. The firm then asked 4,000 UK people to rate 72 leading high street and household names on the 10 outcomes identified as the greatest drivers of their choices, behaviour and engagement with brands.<\/p>\n

The CEO of giffgaff<\/a>, Ash Schofield<\/strong>, said: “When the pandemic hit, as giffgaff the mobile network run by you, we knew our members would be key in helping us shape our response. We\u2019ve always challenged ourselves to do mobile differently – to harness the power of people, and in today\u2019s unprecedented times, we\u2019ve found our values and ambition to put community first are more relevant than ever before. We\u2019re honoured that Yonder\u2019s Opportunity Index has captured that people have recognised this<\/em>.”<\/p>\n

Yonder’s Top Performing UK Mobile Operators<\/strong><\/span><\/p>\n\n\n\n\n\n\n\n\n\n\n
Mobile Industry Rank <\/strong><\/td>\nOperator<\/strong><\/td>\nExperience <\/strong>Score<\/strong><\/td>\nExperience Rank compared to top 66 UK consumer brands<\/strong><\/td>\n<\/tr>\n
1.<\/strong><\/td>\nGiffgaff<\/strong><\/td>\n116.3<\/td>\n4.<\/td>\n<\/tr>\n
2.<\/strong><\/td>\nTesco Mobile<\/a><\/strong><\/td>\n116.1<\/td>\n5.<\/td>\n<\/tr>\n
3.<\/strong><\/td>\nO2<\/a><\/strong><\/td>\n115.5<\/td>\n8.<\/td>\n<\/tr>\n
4.<\/strong><\/td>\nEE<\/a> (BT<\/a>)
\n<\/strong><\/td>\n		115.5<\/td>\n24.<\/td>\n<\/tr>\n
5.<\/strong><\/td>\nThree UK<\/a>
\n<\/strong><\/td>\n		113.0<\/td>\n35.<\/td>\n<\/tr>\n
6.<\/strong><\/td>\nVodafone<\/a><\/strong><\/td>\n110.6<\/td>\n46.<\/td>\n<\/tr>\n
7.<\/strong><\/td>\nVirgin Mobile<\/strong><\/td>\n110.1<\/td>\n56.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

Mobile network operators giffgaff and Tesco Mobile have both come top of a new survey conducted by management consultancy firm Yonder, which attempts to identify the best performing UK mobile networks for customers under lockdown (COVID-19).<\/p>\n","protected":false},"author":1,"featured_media":24516,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[150,405,32,63,475,96],"class_list":["post-24515","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-awards","tag-ee","tag-o2","tag-three-uk","tag-virgin-media","tag-vodafone"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nYonder Names Best UK Mobile Operators for User Satisfaction - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Mobile network operators giffgaff and Tesco Mobile have both come top of a new survey conducted by management consultancy firm Yonder, which attempts to\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2020\/10\/yonder-names-top-uk-mobile-operators-for-user-satisfaction.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Yonder Names Best UK Mobile Operators for User Satisfaction - 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