{"id":24618,"date":"2020-11-04T00:01:06","date_gmt":"2020-11-04T00:01:06","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=24618"},"modified":"2020-11-03T10:23:09","modified_gmt":"2020-11-03T10:23:09","slug":"unexpected-charges-add-c-39-to-average-annual-uk-mobile-bills","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2020\/11\/unexpected-charges-add-c-39-to-average-annual-uk-mobile-bills.html","title":{"rendered":"Unexpected Charges Add c.\u00a339 to Average Annual UK Mobile Bills"},"content":{"rendered":"

A new Opinium survey of 2,000 UK adults, which was commissioned by Uswitch<\/a>, has claimed that “unexpected charges<\/em>” (e.g. extra costs for roaming, calls etc.) are adding nearly \u00a338.90 on average to consumers annual mobile bills (around 32% of respondents were affected by this – equating to a national total of \u00a3489m).<\/p>\n

The survey found that 47% of bill payers didn’t read the contents of their bill every month and 19% said they had “never<\/em>” read it. Meanwhile 22% of those who have spotted a “nasty surprise<\/em>” on their bill attributed it to someone else who had access to their phone and 56% of those people blame their children.<\/p>\n

In terms of where all of the charges come from, the study analysis found that 11% of bill-payers were charged for calling a premium rate number, while 10% exceeded their data allowance, 8% were charged for making international calls, 7% picked up international roaming charges and another 7% blamed it on “app purchases<\/em>” (that last one doesn’t usually go on your mobile operator’s bill).<\/p>\n

Roaming charges emerged as the costliest surprise, with those affected reporting an average charge of \u00a324 over the course of the year, which was closely followed by international calls (\u00a321.90), in-game currencies (\u00a321.80), app purchases (\u00a320.80) and app subscriptions (\u00a319.70). Once again, some of those seem unlikely to form part of a typical bill from your mobile operator and will normally be paid separately (Uswitch seem to be lumping everything together).<\/p>\n

Suffice to say that it pays to keep an eye on your bills and to ensure that access to anything with a “paid<\/em>” element (e.g. in-app purchases) is restricted, particularly where children might be involved.<\/p>\n","protected":false},"excerpt":{"rendered":"

A new Opinium survey of 2,000 UK adults, which was commissioned by Uswitch, has claimed that “unexpected charges” (e.g. extra costs for roaming, calls etc.) are adding nearly \u00a338.90 on average to consumers annual mobile bills (around 32% of respondents were affected by this – equating to a national total of \u00a3489m).<\/p>\n","protected":false},"author":1,"featured_media":22017,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[34],"class_list":["post-24618","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-statistics"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nUnexpected Charges Add c.\u00a339 to Average Annual UK Mobile Bills - ISPreview UK<\/title>\n<meta name=\"description\" content=\"A new Opinium survey of 2,000 UK adults, which was commissioned by Uswitch, has claimed that "unexpected charges" (e.g. extra costs for roaming, calls\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2020\/11\/unexpected-charges-add-c-39-to-average-annual-uk-mobile-bills.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Unexpected Charges Add c.\u00a339 to Average Annual UK Mobile Bills - 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