{"id":24858,"date":"2020-11-18T00:01:29","date_gmt":"2020-11-18T00:01:29","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=24858"},"modified":"2020-11-18T12:44:28","modified_gmt":"2020-11-18T12:44:28","slug":"uk-mobile-operators-launch-numberverify-to-combat-fraud","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2020\/11\/uk-mobile-operators-launch-numberverify-to-combat-fraud.html","title":{"rendered":"UK Mobile Operators Launch NumberVerify to Combat Fraud UPDATE"},"content":{"rendered":"<p>Mobile network operators including <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/eebroadband\" rel=\"nofollow\" target=\"_blank\">EE<\/a> (<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/britishtelecom\" rel=\"nofollow\" target=\"_blank\">BT<\/a>), <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/o2uk\" rel=\"nofollow\" target=\"_blank\">O2<\/a>, <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/threeuk\" rel=\"nofollow\" target=\"_blank\">Three UK<\/a> and <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/go\/vodafoneuk\" rel=\"nofollow\" target=\"_blank\">Vodafone<\/a> have today collaborated to launch a new service called NumberVerify (NV), which is a new consumer safety solution that aims to make it both easier and more secure to authenticate a user&#8217;s identity for online transactions.<!--more--><\/p>\n<p>At present a lot of online transactions (e.g. logging into a website or bank account) include a system that attempts to verify users &#8211; often as part of a two-factor authentication (2FA) process with a login\/password (or other method) &#8211; by sending a one-time passcode to the consumer&#8217;s mobile phone. The customer then inputs that code into an app or website and are then able to complete the login.<\/p>\n<div class=\"bq2\"><strong>NOTE: <\/strong>NV is available now via accredited partners: <a href=\"https:\/\/info.prove.com\/uk\" target=\"_blank\" rel=\"noopener noreferrer\">Prove<\/a>, <a href=\"https:\/\/www.boku.com\/uk-authenticate\" target=\"_blank\" rel=\"noopener noreferrer\">Boku<\/a> and <a href=\"https:\/\/tru.id\/\" target=\"_blank\" rel=\"noopener noreferrer\">Tru.id<\/a>.<\/div>\n<p>By comparison the new <strong>NV<\/strong> solution simplifies this process by verifying customers through matching phone numbers used in a website or app session, which ensures the details being provided are the same registered on the customer&#8217;s account (this method is also <strong>PSD2 SCA<\/strong> &#8211; Strong Customer Authentication &#8211; compliant).<\/p>\n<p>The NV system works directly on the mobile device in-app or in-mobile-browser with &#8220;<em>no need to enter additional information (other than their phone number at registration) or remember additional passwords or passcodes<\/em>&#8220;, although it may still be best to use this in combination with those for better security.<\/p>\n<blockquote class=\"bq1\"><p><strong>Gareth Elliott, Head of Policy and Communications at Mobile UK, said:<\/strong><\/p>\n<p>&#8220;In a world of increasing digital transactions, the launch of Number Verify is an evolution in how customers can be protected against cybercrime and social engineering attacks. Working collaboratively, as an industry the four operators can offer service providers, and app developers, reach that covers 65m mobile data connections, which is a powerful weapon in the fight against fraud.&#8221;<\/p><\/blockquote>\n<p>The NV technology may be new to the UK, but it&#8217;s already being offered by the major US carriers and many service providers (i.e. proven at scale with billions of transactions secured on a monthly basis).<\/p>\n<p><strong>UPDATE 12:21pm<\/strong><\/p>\n<p>We asked a few questions about how the new system works and have received the following responses. We should add that, according to Mobile UK, Number Verify will work even if the device is connected to <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/wifi\">WiFi<\/a> (at home, work, coffee shop etc.), as long as it has a mobile data connection which will be true for most customers most of the time.<\/p>\n<blockquote><p><strong>What happens under the hood?<\/strong><\/p>\n<p>One way to think about this is you don\u2019t need to login to your mobile network to use its services, e.g. make a call, send a text, browse <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/bbc\" target=\"_blank\">BBC<\/a> news or Asos or use your banking app. The reason you don\u2019t is that the mobile network is talking to your SIM card all the time and authenticating you (the SIM card) are who you say you are and have rights and permissions to use those services. Of course we don\u2019t notice this because it happens all the time behind the scenes, seamlessly and securely. Its how a mobile network works!<\/p>\n<p>What the mobile industry is now offering is for service providers to benefit from this same \u201cno need to login\u201d mobile network capability, via Number Verify, using the mobile network capabilities, tied to the SIM card.<\/p>\n<p><strong>What\u2019s the user experience?<\/strong><\/p>\n<p>When a service provider (such as a bank, retailer, travel provider etc) deploys Number Verify, it will mean that their customer will enter their details when they first register for that app &#8211; specifically their mobile number. When the customer then next completes a transaction on the app, at this point the service provider can do a quick check to match the mobile number in the mobile network using Number Verify, thus authenticating the user via possession of the device (SIM card). The user won\u2019t notice much as this all happens securely behind the scenes in a few seconds between the app, the service provider and the mobile network.<\/p>\n<p>Once customers are already logged in to their service provider\u2019s account (e.g. to send a payment in banking mobile app or buy a sofa from a homeware store) Number Verify can also authenticate the customer from their sign up registration details that will be used when they log in. Since the mobile number is already registered the login can be totally seamless.<\/p>\n<p><strong>What about Dual SIM phones?<\/strong><\/p>\n<p>Dual SIM phones are supported just like any other mobile device with a SIM card. However, it should be noted the user must use the correct mobile number linked to the SIM card using for mobile data browsing on the device and must use this same number used to benefit from Number Verify for supported service providers.<\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p>Mobile network operators including EE (BT), O2, Three UK and Vodafone have today collaborated to launch a new service called NumberVerify (NV), which is a new consumer safety solution that aims to make it both easier and more secure to authenticate a user&#8217;s identity for online transactions.<\/p>\n","protected":false},"author":1,"featured_media":22017,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[474,405,109,32,479,63,96],"class_list":["post-24858","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-bt","tag-ee","tag-internet-privacy","tag-o2","tag-security","tag-three-uk","tag-vodafone"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - 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