{"id":25176,"date":"2020-12-11T16:17:03","date_gmt":"2020-12-11T16:17:03","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=25176"},"modified":"2020-12-11T16:20:18","modified_gmt":"2020-12-11T16:20:18","slug":"isp-shell-energy-uk-warns-of-broadband-and-phone-price-rises","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2020\/12\/isp-shell-energy-uk-warns-of-broadband-and-phone-price-rises.html","title":{"rendered":"ISP Shell Energy UK Warns of Broadband and Phone Price Rises"},"content":{"rendered":"<p>Shell Energy has informed &#8220;<em>all customers<\/em>&#8221; who signed up before 2nd September 2020 that, from 11th January 2021, some of them will face a price hike on their home broadband and call services. The move is expected to hit 112,000 customers, although around 42,000 on copper cables will receive a free upgrade to &#8220;<em>fibre<\/em>&#8220;.<!--more--><\/p>\n<p>The move is somewhat awkward for a provider that has long promoted itself as offering &#8220;<em>no end-of-contract price rises<\/em>,&#8221; although this latest change appears to be more of a mid-contract increase, but that will do little to improve customer perceptions as many will not have been expecting this (credits to <a href=\"https:\/\/www.moneysavingexpert.com\/news\/2020\/12\/more-than-100-000-shell-energy-broadband-customers-to-be-hit-by-\/\">MSE<\/a> for spotting the price change).<\/p>\n<p>The related <a href=\"https:\/\/www.shellenergy.co.uk\/info\/terms\/shell-energy-broadband-price-notification-december-2020\" target=\"_blank\" rel=\"noopener\"><strong>price notification<\/strong><\/a> can be found on their website and it states that customers on their &#8220;<em>Fast and First Broadband<\/em>&#8221; packages will see their prices increase by \u00a32 per month. All call plans will also increase by \u00a31 per month.<\/p>\n<p>Elsewhere, call connection charges will jump from 20p to 23p, while UK landline \/ mobile \/ service calls will jump by an extra 2p to 15p per minute. On the flip side calls to their Call Centre from a Shell Energy landline will be free of charge from 11th January 2021.<\/p>\n<p>Meanwhile, for those offered a free &#8220;<em>fibre<\/em>&#8221; (<a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/fttc\">FTTC<\/a>) upgrade from <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/adsl\">ADSL<\/a> broadband, Shell Energy states: &#8220;<em>We&#8217;ll start to upgrade services from the beginning of January [2021] and aim to complete this by the end of February<\/em>.&#8221; The free upgrade will also NOT come attached to a new contract term, which is good.<\/p>\n<blockquote><p><span style=\"color: #339966;\"><strong>Shell Energy&#8217;s Price Q&amp;A<\/strong><\/span><\/p>\n<p><strong>Why are Shell Energy Broadband increasing their pricing?<\/strong><\/p>\n<p>Before now, we\u2019ve never increased pricing for existing customers. We\u2019re committed to ensuring that our prices are still competitive and offer great value for money. Our costs have increased and network usage has increased by 51% this past year. We\u2019re confident that our new prices are still competitive and still offer great value for money.<\/p>\n<p><strong>How are we notifying our customers of the price change?<\/strong><\/p>\n<p>All affected customers will receive a letter or an email with advanced notice of our price change.<\/p>\n<p><strong>What if I am not happy with the changes made to my pricing?<\/strong><\/p>\n<p>We understand if you aren\u2019t happy with these changes. You can cancel your service within 30 days of receiving our price rise notification, without an early termination charge. Please give us a call if you have any questions, or are thinking of leaving on 0333 241 9412. Our agents will be more than happy to discuss any concerns or options with you. Lines are open Monday to Friday, from 9pm to 5pm.<\/p>\n<p><strong>What about the no end of contract price rises?<\/strong><\/p>\n<p>We still strongly believe that your prices shouldn\u2019t rise just because your contract is coming to an end. That\u2019s why we\u2019ll continue to honour our no end of contract price rises commitment. When a customer purchases a product at a discounted price, this won&#8217;t increase to the standard price at the end of the contract.<\/p><\/blockquote>\n<p>On top of this Shell Energy notes that, April 2022 onwards, charges will automatically increase by the rate of inflation. Just to be doubly clear, this price change only affects customers that signed up before 2nd September 2020 (more recent sign-ups aren&#8217;t affected).<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Shell Energy has informed &#8220;all customers&#8221; who signed up before 2nd September 2020 that, from 11th January 2021, some of them will face a price hike on their home broadband and call services. The move is expected to hit 112,000 customers, although around 42,000 on copper cables will receive a free upgrade to &#8220;fibre&#8220;.<\/p>\n","protected":false},"author":1,"featured_media":23824,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[55],"class_list":["post-25176","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-fttc"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>ISP Shell Energy UK Warns of Broadband and Phone Price Rises - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Shell Energy has informed &quot;all customers&quot; who signed up before 2nd September 2020 that, from 11th January 2021, some of them will face a price hike on\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2020\/12\/isp-shell-energy-uk-warns-of-broadband-and-phone-price-rises.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ISP Shell Energy UK Warns of Broadband and Phone Price Rises - 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