{"id":2525,"date":"2013-01-25T08:59:45","date_gmt":"2013-01-25T08:59:45","guid":{"rendered":"http:\/\/www.ispreview.co.uk\/?p=2525"},"modified":"2013-01-25T09:02:08","modified_gmt":"2013-01-25T09:02:08","slug":"should-compensation-always-be-mandatory-for-broadband-isp-outages","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2013\/01\/should-compensation-always-be-mandatory-for-broadband-isp-outages.html","title":{"rendered":"Should Compensation Always be Mandatory for Broadband ISP Outages"},"content":{"rendered":"<p>Sooner or later all ISPs will suffer some form of service disruption that can result in the loss of your internet connectivity. Most of these outages are resolved quickly but some can last for days, weeks or occasionally even months. Now a court in Germany has ruled that <strong>everybody has the right to compensation<\/strong> after an internet disruption.<\/p>\n<p><!--more--><\/p>\n<p>The <strong>Federal Court of Justice<\/strong> in Karlsruhe was apparently overseeing the case of a man whom had lost service to his <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/adsl\">DSL<\/a> broadband, phone and fax line for a period of two months between late 2008 and early 2009.<\/p>\n<p>According to <a href=\"http:\/\/www.reuters.com\/article\/2013\/01\/24\/us-germany-internet-idUSBRE90N15H20130124\" target=\"_blank\">Reuters<\/a>, the man had already been compensated for having to use his mobile phone but he also wanted compensation for the loss of internet access. In German law the loss of any &#8220;<em>essential material items<\/em>&#8221; can be compensated and the court ruled that the internet is now an &#8220;<em>essential<\/em>&#8221; part of life.<\/p>\n<p>In the United Kingdom most ISPs, just like many other commercial businesses, typically adopt a relaxed attitude towards compensation and will rarely <strong>reimburse a customer proactively<\/strong>. On the other hand there are methods by which you can claim compensation for a broadband and or phone outage, such as simply by writing a letter of complaint, although few people ever even attempt this.<\/p>\n<p>The telecoms regulator, <a href=\"https:\/\/www.ispreview.co.uk\/index.php\/link\/ofcom\" target=\"_blank\">Ofcom<\/a>,\u00a0advises ISPs to be fair with their customers and there are also plenty of schemes, such as <strong>Alternative Dispute Resolution<\/strong> (ADR) procedures, that exist to help encourage this approach. In our own experience we&#8217;ve often been able to gain compensation for a lengthy loss of service simply by requesting it\u00a0and credible smaller ISPs sometimes do this proactively.<\/p>\n<p>But wouldn&#8217;t it be wonderful if, from a consumer\u2019s point of view, all ISPs were required to proactively compensate you for any outage that lasted longer than a certain period of time\u00a0(e.g. 24 hours?). Unfortunately ISPs would probably find this to be a headache, especially given the often grey area of responsibility that exists between an ISP and their suppliers, such as BTOpenreach. The point is &#8220;<em>if you don&#8217;t ask, you don&#8217;t get<\/em>&#8221; so ask first.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sooner or later all ISPs will suffer some form of service disruption that can result in the loss of your internet connectivity. Most of these outages are resolved quickly but some can last for days, weeks or occasionally even months. Now a court in Germany has ruled that everybody has the right to compensation after [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[86],"class_list":["post-2525","post","type-post","status-publish","format-standard","hentry","category-uk_isp_news","tag-law"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Should Compensation Always be Mandatory for Broadband ISP Outages - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Sooner or later all ISPs will suffer some form of service disruption that can result in the loss of your internet connectivity. 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Most of these outages are\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ispreview.co.uk\/index.php\/2013\/01\/should-compensation-always-be-mandatory-for-broadband-isp-outages.html\" \/>\n<meta property=\"og:site_name\" content=\"ISPreview UK\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/ispreview\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/ispreview\" \/>\n<meta property=\"article:published_time\" content=\"2013-01-25T08:59:45+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2013-01-25T09:02:08+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ispreview.co.uk\/wp-content\/uploads\/2020\/07\/ispreview_uk_logo.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"1000\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Mark Jackson\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@ispreview\" \/>\n<meta name=\"twitter:site\" content=\"@ispreview\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Mark Jackson\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"NewsArticle\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2013\\\/01\\\/should-compensation-always-be-mandatory-for-broadband-isp-outages.html#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2013\\\/01\\\/should-compensation-always-be-mandatory-for-broadband-isp-outages.html\"},\"author\":{\"name\":\"Mark Jackson\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#\\\/schema\\\/person\\\/de66a8b4e937c21c80e443d1bf9c35d5\"},\"headline\":\"Should Compensation Always be Mandatory for Broadband ISP Outages\",\"datePublished\":\"2013-01-25T08:59:45+00:00\",\"dateModified\":\"2013-01-25T09:02:08+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2013\\\/01\\\/should-compensation-always-be-mandatory-for-broadband-isp-outages.html\"},\"wordCount\":364,\"commentCount\":7,\"publisher\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#organization\"},\"keywords\":[\"Internet Law\"],\"articleSection\":[\"ISP News\"],\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2013\\\/01\\\/should-compensation-always-be-mandatory-for-broadband-isp-outages.html#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2013\\\/01\\\/should-compensation-always-be-mandatory-for-broadband-isp-outages.html\",\"url\":\"https:\\\/\\\/www.ispreview.co.uk\\\/index.php\\\/2013\\\/01\\\/should-compensation-always-be-mandatory-for-broadband-isp-outages.html\",\"name\":\"Should Compensation Always be Mandatory for Broadband ISP Outages - ISPreview UK\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.ispreview.co.uk\\\/#website\"},\"datePublished\":\"2013-01-25T08:59:45+00:00\",\"dateModified\":\"2013-01-25T09:02:08+00:00\",\"description\":\"Sooner or later all ISPs will suffer some form of service disruption that can result in the loss of your internet connectivity. 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