{"id":25506,"date":"2021-01-13T00:01:15","date_gmt":"2021-01-13T00:01:15","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=25506"},"modified":"2021-01-12T10:39:02","modified_gmt":"2021-01-12T10:39:02","slug":"broadband-isp-plusnet-uk-to-stop-taking-youview-tv-orders","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2021\/01\/broadband-isp-plusnet-uk-to-stop-taking-youview-tv-orders.html","title":{"rendered":"Broadband ISP Plusnet UK to Stop Taking YouView TV Orders"},"content":{"rendered":"

Budget broadband ISP Plusnet<\/a>, which is part of the BT<\/a> Group, has announced that they will “no longer be taking<\/span> orders<\/em>” for their YouView<\/a> (IPTV) powered Pay TV box and service from 19th January 2021, although some customers are already reporting difficulties in adding the service to their package.<\/p>\n

As a quick recap, YouView<\/a> is a broadband internet (IPTV) based video-on-demand and catch-up TV platform that is being bundled by several ISPs across the United Kingdom. Plusnet<\/a> joined this club all the way back in 2015 and subscribers typically pay from \u00a35 per month (18-month contract) in order to receive it (plus an optional \u00a357.99 setup charge if you want the YouView<\/a>+ box with PVR capabilities).<\/p>\n

The package gives you access to the Freeview channels, various on-demand video apps (iPlayer, Amazon<\/a> Prime, Netflix etc.), 20 premium channels and BTSport TV Lite content. At present you can only get this service on the provider’s “fibre broadband<\/em>” (FTTC<\/a> \/ VDSL2<\/a>) based packages and your line must also be able to support a download speed of at least 15Mbps.<\/p>\n

However, over the past few weeks a number of Plusnet<\/a>’s customers have informed ISPreview.co.uk about difficulties when trying to order the service. We’ve since found similar reports on their support forum (example<\/a>) and last week a member of Plusnet’s Help Team stated that he was “not aware of a plan to discontinue YouView<\/em>” (here<\/a>), although some customers claim to have been told otherwise.<\/p>\n

Sample Complaint by MasonHarris02<\/strong><\/p>\n

” I have spoken to plusnet’s TV tech team and have been made aware that Plusnet TV will indeed be scrapped. They are unsure as to whether it will be replaced with a youview service similar to BT<\/a> and TalkTalk<\/a>’s as they have only been informed that the service is to go away. The tech team also expect that people under contract will be able to keep the current service however this is also not currently a guarantee.”<\/p><\/blockquote>\n

Sample Complaint by sheffpete<\/strong><\/p>\n

“Just tried to change my BT<\/a> Sport pack only to be told that PN is to remove all TV options …. only leaving an app to purchase to presumably allow casting to TV, can anyone confirm ?.”<\/p><\/blockquote>\n

The provider has now added the following statement to their TV page: “From 19 January, we’ll no longer be taking YouView orders. If you’d like to add TV to your current package before this date, please call us on 0800 587 1952,<\/em>” although it doesn’t clarify precisely what is actually happening and how existing customers might be affected. We reached out to Plusnet and were given the following statement.<\/p>\n

A Plusnet Spokesperson told ISPreview.co.uk:<\/strong><\/p>\n

“As a value provider, we\u2019re all about giving customers simple, reliable broadband with great customer service. We are simplifying our product range and from 19th January we will no longer offer YouView TV. Existing customers can continue to watch their YouView TV package and still be able to enjoy great content as part of the BT Sport App.”<\/p><\/blockquote>\n

So that’s it then, no more Plusnet TV for new customers after next Tuesday. Existing customers of the TV plan may continue to be supported for now, but without a replacement product its days may also be numbered.<\/p>\n","protected":false},"excerpt":{"rendered":"

Budget broadband ISP Plusnet, which is part of the BT Group, has announced that they will “no longer be taking orders” for their YouView (IPTV) powered Pay TV box and service from 19th January 2021, although some customers are already reporting difficulties in adding the service to their package.<\/p>\n","protected":false},"author":1,"featured_media":24767,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[45,42,84],"class_list":["post-25506","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-video-streaming","tag-iptv","tag-plusnet"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nBroadband ISP Plusnet UK to Stop Taking YouView TV Orders - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Budget broadband ISP Plusnet, which is part of the BT Group, has announced that they will "no longer be taking orders" for their YouView (IPTV) powered\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2021\/01\/broadband-isp-plusnet-uk-to-stop-taking-youview-tv-orders.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Broadband ISP Plusnet UK to Stop Taking YouView TV Orders - 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