{"id":25527,"date":"2021-01-13T15:21:15","date_gmt":"2021-01-13T15:21:15","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=25527"},"modified":"2021-01-13T15:28:04","modified_gmt":"2021-01-13T15:28:04","slug":"nearly-3-months-without-broadband-openreachs-forgotten-pole","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2021\/01\/nearly-3-months-without-broadband-openreachs-forgotten-pole.html","title":{"rendered":"Nearly 3 Months Without Broadband – Openreach’s Forgotten Pole"},"content":{"rendered":"

We all know how annoying even a brief loss of home broadband connectivity can be, particularly during the current COVID-19 crisis, but spare a thought for poor Joseph Chesney who lives in a rural area just outside of Endon (Staffordshire Moorlands), he’s been waiting almost 3 months for Openreach<\/a> to fix a broken fibre optic line.<\/p>\n

According to In Your Area<\/a> (see picture on that article), Joseph lost his broadband connectivity on 2nd November 2020 after a branch fell and ripped the overhead optical fibre line from his house. The associated telegraph pole is currently also leaning to one side and in need of replacement, which is something that his ISP, Aquiss<\/a>, said “should have been replaced two years ago<\/em>.” But despite several engineer visits, the problem still has not been fixed.<\/p>\n

“So far, we have been given four dates for the work to be done but nothing has happened, other than various men coming out to look at the post and tell us that it will have to be replaced before it can be climbed as it is unsafe and was condemned in December 2019. It is rotten and leaning at an angle<\/em>,” said Joseph.<\/p>\n

Apparently, there have been issues with access and the potential need for road closures on a very restricted narrow lane, although by this point Joseph had been told so many different things that it’s hard to know what’s true. Other engineers remarked that the work could be done by a cherry picker, but some later disagreed.<\/p>\n

A Spokesperson for Openreach<\/a> said:<\/strong><\/p>\n

“We are extremely sorry for the delay in replacing this pole. The work requires specialist equipment and engineers and we\u2019re incredibly busy at the moment.<\/p>\n

We fully appreciate the disruption this must be causing and will try again to provide a temporary service, as we did before Christmas, which would at least provide broadband until a permanent fix is complete.<\/p>\n

We\u2019re doing everything we can to secure a team to replace the pole as soon as possible.”<\/p><\/blockquote>\n

Approaching three months is an unacceptably long period of time to be leaving somebody without access to a working home broadband line, although mercifully such long waits are extremely rare and it sounds like only a single property has been affected by the outage (this could change if the pole were to fall before it’s replaced).<\/p>\n

Meanwhile the current COVID-19<\/strong> crisis will no doubt have combined with the usual challenges of winter weather to add additional pressures to Openreach<\/a>’s already stretched resources, but this is really still one issue that should have been resolved much more quickly.<\/p>\n","protected":false},"excerpt":{"rendered":"

We all know how annoying even a brief loss of home broadband connectivity can be, particularly during the current COVID-19 crisis, but spare a thought for poor Joseph Chesney who lives in a rural area just outside of Endon (Staffordshire Moorlands), he’s been waiting almost 3 months for Openreach to fix a broken fibre optic […]<\/p>\n","protected":false},"author":1,"featured_media":25529,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[56,69,447],"class_list":["post-25527","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-fttp","tag-bt-openreach","tag-staffordshire"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nNearly 3 Months Without Broadband - Openreach's Forgotten Pole - ISPreview UK<\/title>\n<meta name=\"description\" content=\"We all know how annoying even a brief loss of home broadband connectivity can be, particularly during the current COVID-19 crisis, but spare a thought for\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2021\/01\/nearly-3-months-without-broadband-openreachs-forgotten-pole.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Nearly 3 Months Without Broadband - 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