{"id":25791,"date":"2021-02-03T00:01:46","date_gmt":"2021-02-03T00:01:46","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=25791"},"modified":"2021-02-02T16:21:37","modified_gmt":"2021-02-02T16:21:37","slug":"businesses-unprepared-for-the-end-of-traditional-phone-lines","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2021\/02\/businesses-unprepared-for-the-end-of-traditional-phone-lines.html","title":{"rendered":"Businesses Unprepared for the End of Traditional Phone Lines"},"content":{"rendered":"

A new survey has warned that 24% of UK businesses (33% for SMEs) aren’t aware of the plan to withdraw traditional copper line phone services (PSTN – WLR, LLU<\/a> SMPF etc.) by December 2025, which will see both homes and businesses being migrated over to a modern all-IP<\/a> based network for broadband and voice connectivity.<\/p>\n

The process of migration has already started in some exchange areas, specifically those that have achieved 75%+ coverage of Openreach<\/a>’s new Fibre-to-the-Premises<\/strong> (FTTP<\/a>) based network (here<\/a>), although it will also occur in areas where slower copper-based phone solutions are still dominant (i.e. both copper and fibre lines will be moved to an all-IP<\/a> platform).<\/p>\n

The shift effectively means that broadband will be the default product, while voice services will become more of an optional add-on via VoIP<\/a> style solutions from your ISP or other providers (i.e. reversing the current trend where broadband is treated as an add-on to analogue copper lines). Naturally, businesses need to be aware of this shift so that they can adapt their systems in advance, or risk services being disrupted.<\/p>\n

However, the new Censuswide survey with 1,021 respondents (105 CEOs and 416 IT decision makers in large businesses, plus 500 IT decision makers in SMEs), which was commissioned by Zen Internet<\/a>, found that almost a quarter (24%) were not aware of the impending change (rising to 33% for SMEs). Meanwhile 10% of SMEs say they are aware of the stop-sell, but do not know what to do next.<\/p>\n

On top of that there may be other complications. For example, 13% of businesses said that the next possible point of contract renewal \/ termination with their traditional telephone supplier is more than 3 years away and 8% claim they have no plans to renew or terminate. It’s a similar story for traditional telephone equipment.<\/p>\n

Paul Stobart, CEO of Zen Internet<\/a>, said:<\/strong><\/p>\n

“A look through history suggests that businesses have illustrated a pragmatic approach when it comes to adopting new communications tools. However, there is a growing risk that many will be caught short by structural changes to the UK telecoms network which loom on the horizon. Keeping company technology up to date should be a continuous, evolutionary process, but the clock is ticking for those businesses still reliant on outdated communications tools such as traditional telephony.”<\/p><\/blockquote>\n

James Lilley, Openreach<\/a> Director of Managed Customer Migrations, said:<\/strong><\/p>\n

“Copper has served us well for the last 100 years, but it\u2019s coming to the end of its working life. We relate to the findings from this research. Yes, there is more work to do and alongside work we already do with industry to educate and inform, we\u2019ll also soon be ready to announce a new business specific communications campaign to help provide the level of detail required for businesses to get ready and prepare for the copper stop-sell.<\/p>\n

This digital change is an important time for industry and impacts all businesses as we modernise and continue to build a full fibre network which is the next generation of internet technology. This upgrade will transform people\u2019s internet experience and this new digital network will connect phone calls over the internet in much the same way computers exchange information online.”<\/p><\/blockquote>\n

In terms of solutions, it’s noted that 50% of businesses already use a cloud-based solution to integrate their communications channels and 44% say that they use unified communications to manage inbound \/ outbound calls. Meanwhile 45% say they do not currently use a cloud-based solution to integrate their communication channels, but would consider doing so. But there are other solutions too, although those fall outside of our focus.<\/p>\n

At the same time, it’s worth remembering that residential consumers will be affected by this change too, with some ISPs like BT<\/a>, Virgin Media<\/a> and Sky Broadband<\/a> already beginning the gradual process of migrating customers on to new IP based voice solutions. Nevertheless, ISPs definitely need to be doing a lot more in terms of communicating this change to their customers and providing solutions.<\/p>\n","protected":false},"excerpt":{"rendered":"

A new survey has warned that 24% of UK businesses (33% for SMEs) aren’t aware of the plan to withdraw traditional copper line phone services (PSTN – WLR, LLU SMPF etc.) by December 2025, which will see both homes and businesses being migrated over to a modern all-IP based network for broadband and voice connectivity.<\/p>\n","protected":false},"author":1,"featured_media":22436,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[55,56,69,34,81,98],"class_list":["post-25791","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-fttc","tag-fttp","tag-bt-openreach","tag-statistics","tag-voip","tag-zen-internet"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nBusinesses Unprepared for the End of Traditional Phone Lines - ISPreview UK<\/title>\n<meta name=\"description\" content=\"A new survey has warned that 24% of UK businesses (33% for SMEs) aren't aware of the plan to withdraw traditional copper line phone services (PSTN - 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