{"id":26017,"date":"2021-02-22T12:32:01","date_gmt":"2021-02-22T12:32:01","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=26017"},"modified":"2021-02-23T16:35:41","modified_gmt":"2021-02-23T16:35:41","slug":"major-broadband-outage-hits-openreach-exchange-in-glasgow","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2021\/02\/major-broadband-outage-hits-openreach-exchange-in-glasgow.html","title":{"rendered":"Major Broadband Outage Hits Openreach Exchange in Glasgow UPDATE2"},"content":{"rendered":"

Customers on various Openreach<\/a> based UK broadband ISPs (e.g Sky Broadband<\/a>, BT<\/a>, TalkTalk<\/a> etc.) in parts of Glasgow (Scotland) have been left without internet and VoIP (digital phone) connectivity today after a “power incident<\/em>” (fault) hit the Bridgeton exchange last night, which could take a while to fully resolve.<\/p>\n

The city of Glasgow is actually home to around 20 Openreach<\/a> exchanges and we believe that the Bridgeton<\/strong> site (pictured) is only responsible for connecting around 20,000 premises to various broadband services (these may not all have active \/ live services). But major faults can sometimes have knock-on effects for surrounding areas too.<\/p>\n

Some ISPs, such as BT<\/a>, seem to be indicating that the problem may not be fully resolved until Thursday evening this week, although Openreach<\/a> themselves merely say that the fault “may take some time<\/em>” to resolve (here<\/a>).<\/p>\n

An Openreach spokesperson said:<\/strong><\/p>\n

“A power incident in Bridgeton, Glasgow, last night has had a knock-on effect on our digital network. We\u2019ve had 600 fault reports so far and believe thousands of local households are affected.<\/p>\n

Engineers are working to restore services but the nature of the repairs, at a busy central junction, are very complex and may take some time, so please bear with us.<\/p>\n

We\u2019re sorry for the unexpected disruption to services meantime.”<\/p><\/blockquote>\n

End.<\/p>\n

UPDATE 2:50pm<\/strong><\/p>\n

We understand that the problem relates to Scottish Power’s underground cables, rather than the exchange itself.<\/p>\n

UPDATE 23rd Feb 2021 @ 4:31pm<\/strong><\/p>\n

Openreach has informed us that they are “continuing major repairs in Bridgeton<\/em>” today after an underground power cable is said to have “exploded<\/em>.” Engineers expect to have most fibre-based broadband restored by tonight, with some people already back in service (consumer routers may need a reboot too).<\/p>\n

However, repairs to the copper network are more complicated, with each line needing to be reconnected individually. It’s still expected this work, affecting a minority of lost services and including some phone lines, won\u2019t be fully finished until late on Thursday.<\/p>\n

Andy Baillie, Openreach Patch Manager, told ISPreview.co.uk:<\/strong><\/p>\n

“The power cable explosion was like a hand grenade going off underground, and the damage to one of our main East End cable routes is extensive.<\/p>\n

We\u2019re working round the clock to get everyone back online as fast as we can. The repairs are complex but we\u2019re making steady progress. We\u2019re sorry for the ongoing disruption and thank residents for their patience and understanding while we work on the fix.”<\/p><\/blockquote>\n

Just to give readers a flavour of this..<\/p>\n

\"Glasgow-Bridgeton-openreach-power-cable-explosion\"<\/p>\n","protected":false},"excerpt":{"rendered":"

Customers on various Openreach based UK broadband ISPs (e.g Sky Broadband, BT, TalkTalk etc.) in parts of Glasgow (Scotland) have been left without internet and VoIP (digital phone) connectivity today after a “power incident” (fault) hit the Bridgeton exchange last night, which could take a while to fully resolve.<\/p>\n","protected":false},"author":1,"featured_media":26019,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[69,89],"class_list":["post-26017","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-bt-openreach","tag-scotland"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nMajor Broadband Outage Hits Openreach Exchange in Glasgow UPDATE2 - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Customers on various Openreach based UK broadband ISPs (e.g Sky Broadband, BT, TalkTalk etc.) in parts of Glasgow (Scotland) have been left without\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2021\/02\/major-broadband-outage-hits-openreach-exchange-in-glasgow.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Major Broadband Outage Hits Openreach Exchange in Glasgow UPDATE2 - 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