{"id":26115,"date":"2021-03-01T10:54:22","date_gmt":"2021-03-01T10:54:22","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=26115"},"modified":"2021-03-02T15:30:47","modified_gmt":"2021-03-02T15:30:47","slug":"isp-talktalk-to-hike-some-uk-broadband-and-phone-prices","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2021\/03\/isp-talktalk-to-hike-some-uk-broadband-and-phone-prices.html","title":{"rendered":"ISP TalkTalk to Hike Some UK Broadband and Phone Prices UPDATE"},"content":{"rendered":"

UK ISP TalkTalk<\/a> appears to have kicked off the week by revealing that some of their home broadband and phone packages will see price rises from April 2021. After that – from April next year – the monthly charges will be hiked by the rate of inflation plus 3.7% – mirroring similar moves by BT<\/a> and some other operators.<\/p>\n

Annual price hikes are fairly common among all the largest providers in this market because they’re frequently adding all sorts of new services (e.g. FTTP<\/a> etc.), running big first year discounts, adapting to new rules (e.g. automatic compensation) and developing new systems (e.g. improved switching). On top of that consumers are also gobbling significantly more data (COVID-19<\/strong> has had a particularly big impact on broadband usage).<\/p>\n

At the time of writing, we are still awaiting more details from TalkTalk<\/a> to clarify how everybody is going to be affected, but it’s stated that their ADSL<\/a> based “Fast broadband<\/em>” plan will increase by \u00a32 per month this year from 1st April 2021 and, from 2022, “will then rise in April each year by the rate of inflation plus 3.7%<\/em>” (the 3.7% rule also appears on their FTTC<\/a> plans, but oddly it’s not mentioned for FTTP<\/a>).<\/p>\n

In addition, the ISP has removed mentions of “no mid contract price rises<\/em>” and “fixed prices<\/em>” from their promotional package descriptions, which is unlikely to go down well with customers if it means what we think it does. But we note that the descriptions on some packages do say this: “Latest offer price fixed for the entire minimum term of your contract … with no price rise over the annual rate of inflation<\/strong> after your contract end date.<\/em>”<\/p>\n

However, the small print wording states that the new inflationary price rise “does not apply<\/em>” when selecting Fixed Price Plus<\/strong>, which sounds like they will still have some sort of alternative. At present, it’s all still a bit confusing.<\/p>\n

Example Small Print from TalkTalk<\/a>’s Website<\/strong><\/p>\n

The monthly price of Fast broadband will increase by \u00a32 from April 2021. The price will then rise in April each year by the rate of inflation plus 3.7%, from 2022. The monthly price of Fibre 35 and Fibre 65 broadband will rise in April each year by the rate of inflation plus 3.7%, from 2022. Price rise does not apply when selecting Fixed Price Plus.<\/p><\/blockquote>\n

Ofcom<\/a> does have a rule against mid-contract price hikes that go above-inflation, which means that existing customers may be able to exit their contract penalty free (i.e. if you do this within 30 days of receiving the notification letter\/email), but we’ve already seen that this may not apply when ISPs give advance notice of a future price hike plus inflation (example<\/a>).<\/p>\n

Just remember that other major ISPs will also be increasing their prices, although this is often mitigated by special offers when you switch provider. Alternatively, customers could try contacting the operator directly and haggling for a lower price (Retentions \u2013 Tips for Cutting Your Broadband Bill<\/a><\/strong>), although as a smaller ISP we don\u2019t know how willing Origin would be to engage in this.<\/p>\n

UPDATE 2nd March 2021 @ 3:19pm<\/strong><\/p>\n

The ISP has confirmed to us that “most customers<\/em>” will see an increase to their monthly bill (average of c.\u00a32.08 per month), effective from 1st April 2021, which largely affects those on their legacy Fast, Faster and Superfast plans (ADSL<\/a> and FTTC<\/a>). As above, new customers who sign-up to their new standard plans from 1st March 2021 won’t be hit with an increase until the April 2022 CPI + 3.7% change next year.<\/p>\n

A TalkTalk Spokesperson said:<\/strong><\/p>\n

“Over this extraordinary last year, we\u2019ve seen broadband usage soar by 40% and we\u2019ve had to invest heavily in our network as a result. Unfortunately, this has meant that, alongside other ISPs such as BT<\/a>, Virgin and Sky, we have had to raise our prices. We are as committed as ever to being the country\u2019s only scale value broadband provider.”<\/p><\/blockquote>\n

We’ve also been able to confirm that TalkTalk will give customers the ability to pay an extra couple of pounds a month for their ‘Fixed Price Plus<\/em>‘ plan, which will enable them to fix their price for the entirety of their contract and this includes a pledge of no above inflation price rises once out of contract. Existing customers can also re-contract to this if they’ve been on their current plan for at least 90 days.<\/p>\n","protected":false},"excerpt":{"rendered":"

UK ISP TalkTalk appears to have kicked off the week by revealing that some of their home broadband and phone packages will see price rises from April 2021. After that – from April next year – the monthly charges will be hiked by the rate of inflation plus 3.7% – mirroring similar moves by BT […]<\/p>\n","protected":false},"author":1,"featured_media":24058,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[74],"class_list":["post-26115","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-talktalk"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nISP TalkTalk to Hike Some UK Broadband and Phone Prices UPDATE - ISPreview UK<\/title>\n<meta name=\"description\" content=\"UK ISP TalkTalk appears to have kicked off the week by revealing that some of their home broadband and phone packages will see price rises from April\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2021\/03\/isp-talktalk-to-hike-some-uk-broadband-and-phone-prices.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ISP TalkTalk to Hike Some UK Broadband and Phone Prices UPDATE - 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