{"id":26404,"date":"2021-03-23T11:34:04","date_gmt":"2021-03-23T11:34:04","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=26404"},"modified":"2021-03-23T11:34:04","modified_gmt":"2021-03-23T11:34:04","slug":"ico-and-ofcom-see-recent-uk-surge-in-nuisance-and-scam-calls","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2021\/03\/ico-and-ofcom-see-recent-uk-surge-in-nuisance-and-scam-calls.html","title":{"rendered":"ICO and Ofcom See Recent UK Surge in Nuisance and Scam Calls"},"content":{"rendered":"

The Information Commissioner’s Office (ICO<\/a>) and Ofcom<\/a> have today published an update to their joint plan for tackling nuisance and scam calls, which comes after they both reported a surge in complaints from September\/October to December 2020 compared to the same period in 2019.<\/p>\n

At present most of the major UK home broadband ISPs and mobile network operators have already developed technical measures to tackle Nuisance Calls<\/strong>, but these aren’t always 100% effective and there are still plenty of operators that take almost no action against such calls.<\/p>\n

NOTE:<\/strong> In 2020, the ICO<\/a> received a total of 103,733 complaints about nuisance calls and nuisance text messages (i.e. a year-on-year decrease of 20%). Meanwhile Ofcom<\/a> received 25,342 complaints about silent and abandoned calls, which is down 9% compared with last year.<\/div>\n

Nuisance calls generally include marketing calls (live and recorded), silent calls and abandoned calls. Meanwhile, scam calls come in all sorts of different shapes and sizes, from people claiming that your broadband router has been infected with viruses, to those pretending to represent your bank, car insurance companies, HMRC, COVID-19 Test and Trace etc.<\/p>\n

The good news is that complaints about such calls have fallen in 2020 (mostly due to COVID-19 lockdowns across the world), but the bad news is they started to surge toward the end of the year. Ofcom<\/a> saw an 83% increase in the number of complaints between October and December 2020 compared with the same months in 2019, while the ICO<\/a> saw a 27% rise in complaints between September and December 2020.<\/p>\n

The New Action Plan for 2021\/22<\/strong><\/span><\/h3>\n

Generally, the ICO takes the lead on tackling live and recorded marketing calls and nuisance text messages and emails. They are responsible for taking enforcement action against organisations that breach the relevant rules. Meanwhile, Ofcom leads on silent and abandoned calls and works collaboratively with the ICO, telecoms companies and other organisations, providing research and technical assistance as well as advice to consumers.<\/p>\n

Since 2013 both regulators have had an action plan for tackling this, which is reviewed every year, and today they’ve issued the latest update.<\/p>\n

Plan for 2021<\/strong><\/span><\/p>\n

The ICO and Ofcom believe the approaches taken to tackling nuisance calls in 2020 have reduced some of the negative effects of the nuisance calls and scams that have occurred during the pandemic, by reacting quickly in a scenario that is totally unprecedented.<\/p>\n

We maintained our pre-existing measures to prevent harm and we supported telecoms companies in their efforts to react to the demands of the pandemic. We plan to maintain our approach and continue to develop our work.<\/p>\n

Our focus for 2021 will include the following:<\/p>\n

\u27a4 protecting people from nuisance calls and scams;<\/p>\n

\u27a4 taking targeted action against people or companies that are not following our rules;<\/p>\n

\u27a4 tackling and raising awareness of coronavirus nuisance calls and scams;<\/p>\n

\u27a4 identifying opportunities to deter and punish organisations and people responsible for nuisance calls and scams by working together with other regulators and enforcement agencies; and<\/p>\n

\u27a4 sharing intelligence with others, including international partners and enforcement agencies with responsibility for tackling scams and fraud.<\/p>\n

In addition, Ofcom will also be:<\/p>\n

\u27a4 implementing a specific scams strategy to tackle telephony-based scams;<\/p>\n

\u27a4 continuing to support the work of Stop Scams UK; and<\/p>\n

\u27a4 working with industry and cross sector to improve how they disrupt and prevent scam and nuisance calls.<\/p>\n<\/blockquote>\n

The full report<\/a> includes a bit more detail on some of the regulator’s areas of work, although it’s a sad truth that many people have now had to become accustomed to a significant proportion of the calls they receive coming from scammers and marketing people.<\/p>\n

Clamping down on this has tended to have some impact but, much like email SPAM, often the only way to completely prevent it is not to use a phone at all and that simply isn’t an option for everybody.<\/p>\n

Ofcom also publishes advice for people on how to protect yourself from nuisance calls and messages, and who to complain to if you do receive them (here<\/a>).<\/p>\n

https:\/\/www.youtube.com\/watch?v=UWtOLJm2PQM<\/p>\n","protected":false},"excerpt":{"rendered":"

The Information Commissioner’s Office (ICO) and Ofcom have today published an update to their joint plan for tackling nuisance and scam calls, which comes after they both reported a surge in complaints from September\/October to December 2020 compared to the same period in 2019.<\/p>\n","protected":false},"author":1,"featured_media":26406,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[480,109,36,479],"class_list":["post-26404","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-crime","tag-internet-privacy","tag-ofcom-regulation","tag-security"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nICO and Ofcom See Recent UK Surge in Nuisance and Scam Calls - ISPreview UK<\/title>\n<meta name=\"description\" content=\"The Information Commissioner's Office (ICO) and Ofcom have today published an update to their joint plan for tackling nuisance and scam calls, which comes\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2021\/03\/ico-and-ofcom-see-recent-uk-surge-in-nuisance-and-scam-calls.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ICO and Ofcom See Recent UK Surge in Nuisance and Scam Calls - 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