{"id":26453,"date":"2021-03-25T10:29:27","date_gmt":"2021-03-25T10:29:27","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=26453"},"modified":"2021-03-25T10:30:29","modified_gmt":"2021-03-25T10:30:29","slug":"ofcom-accepts-bt-proposal-to-continue-uk-landline-only-discount","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2021\/03\/ofcom-accepts-bt-proposal-to-continue-uk-landline-only-discount.html","title":{"rendered":"Ofcom Accepts BT Proposal to Continue UK Landline Only Discount"},"content":{"rendered":"

As expected, Ofcom<\/a> has today accepted last year’s proposal from BT<\/a>, which saw the UK ISP voluntarily offer to continue the existing discount that they apply to consumers who take a landline-only phone service (i.e. cutting the monthly rental from \u00a318.99 to \u00a311.99 for lines without broadband attached).<\/p>\n

The previous change, which was introduced in 2018 (here<\/a>), followed the regulator’s previous market review, which found that landline-only customers had been “getting poor value for money compared to those who buy bundles of landline, broadband and\/or pay-TV services<\/em>.”<\/p>\n

At the time BT<\/a> responded by reducing the line rental charge for related users, while at the same time capping any subsequent overall increases for line rental and call charges to inflation for three years. But this comes to an end in March 2021 and in December 2020 BT<\/a> made a commitment to continue this protection for a further 5 years.<\/p>\n

After a short consultation Ofcom<\/a> has now accepted the new offer from BT of further voluntary commitments to ensure continued protections for its voice-only customers until March 2026<\/strong>.<\/p>\n

BT’s Voluntary Commitments<\/strong><\/span><\/a><\/p>\n

\u2022 BT will continue to apply an inflation-linked control (CPI+0%) on the basket of line rental and call charges for voice-only products. We believe a continuation of prices which remain flat in real terms is a proportionate, clear and timely way to continue to protect consumers. BT has also committed to an annual CPI+0% limit on prices for its Home Phone Saver product and a safeguard cap of CPI+2.5% for its line rental product.<\/p>\n

\u2022 These commitments will last five years. This will provide certainty for customers for the next five years and allow us to reassess the right protections once the public switched telephone network (PSTN) switch-off has taken place, which is scheduled to be completed by December 2025.<\/p>\n

\u2022 The commitments will apply to all BT branded voice-only products and services taken by its retail customers, regardless of the technology used to deliver the service. This will ensure that customers are protected, irrespective of the technology used to deliver the service. We think this is particularly important as customers are migrated to different technologies \u2013 such as \u2018voice over internet protocol\u2019 (VoIP) \u2013 as a result of PSTN switch-off.<\/p>\n

\u2022 The commitments will also apply to any new products or services introduced throughout the five-year commitment period that are offered on a voice-only basis.<\/p>\n

\u2022 BT will provide information to Ofcom<\/a> on its compliance with the commitments on an annual basis. Compliance is an important part of monitoring voluntary commitments. BT will provide us with an externally audited annual compliance report, and it will also publish an annual compliance report on its website.<\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"

As expected, Ofcom has today accepted last year’s proposal from BT, which saw the UK ISP voluntarily offer to continue the existing discount that they apply to consumers who take a landline-only phone service (i.e. cutting the monthly rental from \u00a318.99 to \u00a311.99 for lines without broadband attached).<\/p>\n","protected":false},"author":1,"featured_media":22436,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[474,36,81],"class_list":["post-26453","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-bt","tag-ofcom-regulation","tag-voip"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nOfcom Accepts BT Proposal to Continue UK Landline Only Discount - ISPreview UK<\/title>\n<meta name=\"description\" content=\"As expected, Ofcom has today accepted last year's proposal from BT, which saw the UK ISP voluntarily offer to continue the existing discount that they\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2021\/03\/ofcom-accepts-bt-proposal-to-continue-uk-landline-only-discount.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ofcom Accepts BT Proposal to Continue UK Landline Only Discount - 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