{"id":26552,"date":"2021-05-18T07:28:24","date_gmt":"2021-05-18T06:28:24","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=26552"},"modified":"2021-05-18T07:55:51","modified_gmt":"2021-05-18T06:55:51","slug":"vodafone-uk-tops-911000-fixed-broadband-customers","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2021\/05\/vodafone-uk-tops-911000-fixed-broadband-customers.html","title":{"rendered":"Vodafone UK Tops 911,000 Fixed Broadband ISP Customers"},"content":{"rendered":"

The latest first quarter 2021 results (financial Q4 FY21) from ISP and mobile giant Vodafone<\/a> UK have today been published, which reveals that their fixed broadband base added another +35,000 customers (vs +38k in the previous quarter) to make for a total base of 911,000. But their mobile base fell to 17,253,000.<\/p>\n

Once again it’s been another fairly quiet quarter for Vodafone<\/a>, although they did find the time to trial the use of 4G<\/a> connected drones to deliver NHS supplies (here<\/a>) and they also launched a new range of fixed line “Pro Broadband<\/em>” packages for homes (here<\/a>) with lots of added extras (mesh WiFi<\/a>, 4G<\/a> backup etc.). But the operator still took some flak in Ofcom<\/a>’s latest quarterly study of consumer broadband and phone complaints (here<\/a>).<\/p>\n

Elsewhere, Vodafone<\/a> scooped up some new radio spectrum to fuel their 5G<\/a> mobile network (here<\/a>) and also tested drones to help in its deployment (here<\/a>). In addition, the mobile operator is looking to improve eSIM support for travellers (here<\/a>).<\/p>\n

In terms of their customer figures, Vodafone UK’s mobile base has shrunk to 17,253,000 (down from 17,337,000 last quarter), although the majority of this decline (-84,000) came from their Prepaid (pay as you go) base, while their Pay Monthly base seemed to be largely flat (i.e. there was no data in the spreadsheet for this quarter).<\/p>\n

The operator’s fixed broadband customer also base grew to 911,000 and some 459,000 of those are “converged<\/em>” (i.e. they take a mobile plan from the same operator). Most of their broadband customers come from their slower FTTC<\/a> packages, although sadly the operator doesn’t offer a split of FTTC<\/a> and FTTP<\/a>, which means we can’t see how well their full fibre products via CityFibre<\/a> and Openreach<\/a> are performing.<\/p>\n

Finally, it’s noted that mobile data (mobile broadband) traffic across their network increased to a total of 263,737 TeraBytes<\/strong> (TB) during the quarter, which is up from 254,465TB in the previous quarter.<\/p>\n

Nick Read, Group CEO, said:<\/strong><\/p>\n

“The world has changed. The pandemic has shown how critical connectivity and digital services are to society. Vodafone is strongly positioned and through increased investment, we are taking action now to ensure we play a leadership role and capture the opportunities that these changes create. The increased demand for our services supports our ambition to grow revenues and cash flow over the medium-term. We remain fully focused on driving shareholder returns through deleveraging, improving our return on capital, and a firm commitment to our dividend.”<\/p><\/blockquote>\n

Overall, the operator saw their quarterly UK service revenue increase to \u20ac1,231m (up from \u20ac1,216m in the previous quarter). The full report is here<\/a> (PDF).<\/p>\n

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