{"id":26861,"date":"2021-05-03T00:01:44","date_gmt":"2021-05-02T23:01:44","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=26861"},"modified":"2021-04-30T14:53:06","modified_gmt":"2021-04-30T13:53:06","slug":"isp-bt-to-launch-cheap-new-uk-fibre-broadband-social-tariff","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2021\/05\/isp-bt-to-launch-cheap-new-uk-fibre-broadband-social-tariff.html","title":{"rendered":"ISP BT to Launch Cheap New UK Fibre Broadband Social Tariff"},"content":{"rendered":"

BT<\/a> has today announced their intention to launch a new social tariff called “Home Essentials<\/em>” for UK people on Universal Credit (and other means-tested benefits), which will give eligible customers a 36Mbps “fibre broadband<\/em>” (FTTC<\/a> \/ FTTP<\/a>) service and 700 minutes of included phone calls for just \u00a315 per month.<\/p>\n

The new package, which could potentially be taken by as many as 4.6 million UK households (availability), is roughly half the price of a standard package on BT<\/a>’s service with similar features. We should add that this appears intended to replace BT<\/a>’s existing “Basic<\/em>” social tariff (we’re checking) for new or upgrading customers.<\/p>\n

NOTE:<\/strong> BT Basic costs \u00a310.07 a month for an unlimited 10Mbps connection (or \u00a35.16 if you just want a phone line), which includes a UK call allowance of \u00a31.50 and free weekend calls to 0845 \/ 0870 numbers. Plus there’s a monthly \u00a310 price cap on calls.<\/div>\n

In addition, those who want something faster can also opt for average speeds of 67Mbps and unlimited calls via the new same social tariff, but this does push the price to \u00a320 per month. Under the current plan BT hopes to make this new package available in June 2021<\/strong>.<\/p>\n

The operator’s new social tariff is similar to Virgin Media<\/a>’s rival \u00a315 per month “Essential Broadband<\/em>” plan (here<\/a>), although that only offers download speeds of 15Mbps (2Mbps upload), as well as unlimited data usage and a 30-day rolling contract.<\/p>\n

Marc Allera, CEO of BT’s Consumer Division, said:<\/strong><\/p>\n

“Fast, reliable connectivity has never been as important as it is today, with millions of people relying upon our networks to get back on their feet after the pandemic.<\/p>\n

We want to help as many people as we can, which is why at the end of June we\u2019ll be launching BT Home Essentials, increasing the eligibility of our social tariff to include all customers on Universal Credit. BT Home Essentials will be available at half the price of our standard fibre package, helping a potential four million households on low income save on bills and stay connected to vital online services.”<\/p><\/blockquote>\n

Matt Warman, UK Digital Infrastructure Minister, said:<\/strong><\/p>\n

“In today’s digital world, everyone should be able to access fast, reliable and affordable internet, so I’m thrilled that BT is the latest provider to launch new deals for low income households.<\/p>\n

We have been working with internet providers to offer affordable broadband tariffs for those struggling with bills to help the UK build back fairer from the pandemic. I hope to see others taking similar action soon.”<\/p><\/blockquote>\n

The announcement follows a few short months after a number of MPs called on Ofcom<\/a> to introduce a regulated social tariff<\/strong> (here<\/a>), which could potentially require all broadband ISPs to offer a cut-price service to those on benefits. At that point the regulator had already indicated that they were considering the introduction of such a tariff and have similarly been encouraging providers to make a greater effort.<\/p>\n

Since then Hyperoptic<\/a> has joined BT and Virgin Media<\/a> by launching a social style broadband tariff called the ‘Fair Fibre Plan<\/em>‘ (here<\/a>), which costs from \u00a315 per month for 50Mbps – faster options exist. Meanwhile, KCOM<\/a> has their “Flex<\/em><\/a>” service in East Yorkshire and North Lincolnshire, but that isn’t quite as attractive as the others.<\/p>\n

Sadly, BT’s press release was somewhat light on detail, and so we asked them a few additional questions (see below).<\/p>\n

1. Does Home Essentials replace BT Basic?<\/strong><\/span><\/p>\n

Answer: BT Home Essentials will replace BT Basic for new or upgrading customers, offering the latest Fibre broadband technology. Eligibility is going to be extended to everyone on Universal Credit (UC). At present BT Basic is only available for people on UC who receive zero income. The extended eligibility means people on UC who also earn money can benefit.<\/p>\n

2. What upload speeds can those on these package(s) expect?<\/strong><\/span><\/p>\n

Answer: Upload speed for the \u00a315 plan is approx. 10Mbs, and 20Mbs for the \u00a320 plan [these are the FTTC<\/a>\/P maximums rather than averages].<\/p>\n

3. Is it an unlimited data allowance or capped?<\/strong><\/span><\/p>\n

Answer: No caps.<\/p>\n

4. Is there a contract term involved?<\/strong><\/span><\/p>\n

Answer: No minimum term. Customers can choose to be billed quarterly or monthly.<\/p>\n

5. Will Home Essentials customers receive a bundled router?<\/strong><\/span><\/p>\n

Answer: Yes. Included in the price.<\/p>\n

6. What happens if somebody with Home Essentials stops taking universal credit?<\/strong><\/span><\/p>\n

Answer: The response we were given on this one is a bit vague. “Once on BT Home Essentials [we] will check the customer\u2019s eligibility every twelve months. There\u2019s no minimum term. BT has access to check which customers are receiving specific benefits and if the customer is no longer eligible we will work with them to find a plan that best suits their needs.”<\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"

BT has today announced their intention to launch a new social tariff called “Home Essentials” for UK people on Universal Credit (and other means-tested benefits), which will give eligible customers a 36Mbps “fibre broadband” (FTTC \/ FTTP) service and 700 minutes of included phone calls for just \u00a315 per month.<\/p>\n","protected":false},"author":1,"featured_media":26863,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1,1645],"tags":[474,55,56],"class_list":["post-26861","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","category-key_uk_isp_industry_developments","tag-bt","tag-fttc","tag-fttp"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nISP BT to Launch Cheap New UK Fibre Broadband Social Tariff - ISPreview UK<\/title>\n<meta name=\"description\" content=\"BT has today announced their intention to launch a new social tariff called "Home Essentials" for UK people on Universal Credit (and other means-tested\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2021\/05\/isp-bt-to-launch-cheap-new-uk-fibre-broadband-social-tariff.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ISP BT to Launch Cheap New UK Fibre Broadband Social Tariff - 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