{"id":26899,"date":"2021-05-06T00:20:08","date_gmt":"2021-05-05T23:20:08","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=26899"},"modified":"2021-05-05T16:34:16","modified_gmt":"2021-05-05T15:34:16","slug":"bt-make-changes-to-improve-10mbps-uk-broadband-uso","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2021\/05\/bt-make-changes-to-improve-10mbps-uk-broadband-uso.html","title":{"rendered":"BT Make Changes to Improve 10Mbps UK Broadband USO"},"content":{"rendered":"

UK ISP BT<\/a> has issued their second biannual report into the progress they’ve made toward delivering the 10Mbps Universal Service Obligation<\/a> for broadband, which reveals they’re building USO connections that cover nearly 5,000 homes and have introduced a new cost sharing system to help communities afford an upgrade.<\/p>\n

The USO was officially introduced in March 2020. The measure remains aimed at those who can’t yet receive a 10Mbps+<\/strong> capable speed and aren’t currently planned to in the next 12-months. Ofcom<\/a> states that 189,000 UK premises (0.6%) currently fall into this gap (i.e. those outside of both fixed line, fixed wireless and suitable 4G<\/a> mobile coverage), but a big chunk of that is still too expensive for even the USO to handle.<\/p>\n

NOTE:<\/strong> BT<\/a> estimates that, based on future upgrades, the USO gap will shrink to under 100,000 premises. However, for many of those in this final 0.2%, the cost of a USO connection will be significantly in excess of the industry \u00a33,400 contribution (end-users have the option to pay excess costs or decline the USO solution).<\/div>\n

Last year we reported on various examples (here<\/a>) where people had been hit with quotes for excess costs that ran from tens of thousands of pounds and all the way up to \u00a31-2m. Often this has been exasperated by issues of mixed messaging and inconsistencies in the quotes being provided by BT<\/a> themselves.<\/p>\n

In response Ofcom<\/a> launched an investigation into the issue (here<\/a>) and the Government’s Digital Infrastructure Minister, Matt Warman<\/strong>, similarly called on both sides to find a “resolution<\/em>” (here<\/a>). Easier said than done.<\/p>\n

The USO Report<\/strong><\/span><\/h3>\n

The latest report provides an update on the USO’s progress and highlights some changes that have been made (we’ll come back to the latter after BT’s stats). Overall, it states that, in the first year of the scheme’s operation, BT has seen nearly 100,000 visits to the USO section of their website, resulting in over 18,000 enquiries from customers (USO applications) – this has doubled since the last report in October 2020.<\/p>\n

BT said they were “able to refer most of these applications to existing products or already planned network builds that could meet their needs,<\/em>” although they’ve also seen 931 confirmed orders from end-users and in response are building USO connections that cover nearly 5,000 homes<\/strong> (up only slightly from 4,000 homes six months ago). You can see more stats below or get the full context here<\/strong><\/a>.<\/p>\n

NOTE:<\/strong> It can take a long time for a request to be turned into a new network deployment, particularly after the impact of COVID-19, so actual delivery is currently low.<\/div>\n

\"BT_broadband_uso_statistics_April_2021\"<\/p>\n

What’s New?<\/strong><\/span><\/h3>\n

Once again BT’s report acknowledges that “some customers have been understandably frustrated at being quoted significant sums to be connected<\/em>,” which partly stems from the unavoidably high costs of deploying new fibre optic broadband infrastructure into some of the most remote parts of the UK. Like it or not, there’s no cheap fix if you want full fibre.<\/p>\n

To put this another way, in some places it would literally be cheaper to build somebody a new house in a better-connected area than to run a new fibre line to them. The Government’s new \u00a35bn Project Gigabit<\/strong> programme similarly warned that those in the final 0.3% would be prohibitively expensive to reach (here<\/a>) and they’re now consulting on how to resolve this (we expect new wireless networks and LEO satellites to be options).<\/p>\n

At the last update we noted that BT were also developing a cost sharing<\/strong> “option<\/em>” for their USO quotes, which is something that their initial implementation failed to do. In simple terms, this would allow communities to “crowdfund and share the excess cost of a broadband network upgrade<\/em>“. In addition, if more than 70% of premises in a cluster register their interest, a contribution of an “additional \u00a33,400 per premise<\/em>” is included, lowering any excess costs that the community may have to pay.<\/p>\n

A trial of this cost sharing method was run in January 2021, and we’re pleased to see that it was then fully adopted in March 2021. On top of that BT claims that, over the past 6 months, they’ve “improved our processes, so we now see fewer responses beyond the 30-day target and a reduction in complaint numbers compared to the first six months of the scheme<\/em>.”<\/p>\n

Finally, in terms of the 4G<\/a> based mobile broadband solution that BT (EE<\/a>) offers to most USO requests, they’ve since removed any data usage caps, “so customers can enjoy unlimited connectivity at an affordable monthly cost<\/em>” (they also, if required, provide and install an external antenna to ensure that the 4G<\/a> service in the area provides the best possible experience).<\/p>\n

Ofcom<\/a> is due to publish the provisional conclusion of their BT USO investigation very soon, although nobody should be expecting the regulator to break out a magic wand for resolving the inherent cost obstacles here. Instead, they’ll probably highlight the latest changes to the scheme, as covered above.<\/p>\n","protected":false},"excerpt":{"rendered":"

UK ISP BT has issued their second biannual report into the progress they’ve made toward delivering the 10Mbps Universal Service Obligation for broadband, which reveals they’re building USO connections that cover nearly 5,000 homes and have introduced a new cost sharing system to help communities afford an upgrade.<\/p>\n","protected":false},"author":1,"featured_media":23840,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[61,474,56,414,36,69,38,89,537,71,476],"class_list":["post-26899","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-4g","tag-bt","tag-fttp","tag-northern-ireland","tag-ofcom-regulation","tag-bt-openreach","tag-politics","tag-scotland","tag-uso","tag-wales","tag-wifi"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nBT Make Changes to Improve 10Mbps UK Broadband USO - ISPreview UK<\/title>\n<meta name=\"description\" content=\"UK ISP BT has issued their second biannual report into the progress they've made toward delivering the 10Mbps Universal Service Obligation for broadband,\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2021\/05\/bt-make-changes-to-improve-10mbps-uk-broadband-uso.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"BT Make Changes to Improve 10Mbps UK Broadband USO - 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