{"id":26917,"date":"2021-05-06T16:46:12","date_gmt":"2021-05-06T15:46:12","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=26917"},"modified":"2021-05-24T15:09:33","modified_gmt":"2021-05-24T14:09:33","slug":"broadband-isp-bt-deploys-fix-for-smart-hub-2-router-wifi-bug","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2021\/05\/broadband-isp-bt-deploys-fix-for-smart-hub-2-router-wifi-bug.html","title":{"rendered":"Broadband ISP BT Deploys Fix for Smart Hub 2 Router WiFi Bug UPDATE"},"content":{"rendered":"

Customers of BT<\/a>’s UK broadband service, specifically those with the provider’s latest Smart Hub 2 (SH2) router, have been told to expect a firmware update over the next 4-5 weeks that should fix a bug with the device’s WiFi<\/a> (wireless) networking, which has caused connectivity problems on the 2.4GHz and 5GHz bands.<\/p>\n

The issue, which was picked up by the BBC<\/a> but is allegedly only affecting a “very small number of customers<\/em>” (it’s hard to define “small<\/em>” when talking about a provider with 9 million+ broadband subscribers), can cause connectivity problems when both the 2.4GHz and 5GHz bands are both being used.<\/p>\n

Apparently, the problem is most likely to show up when customers are trying to connect “multiple streaming devices<\/em>” to their Wi-Fi network (e.g. Sonos speakers). As a temporary solution some customers have suggested disabling the 5GHz band until the fix is applied.<\/p>\n

“Any customer who experiences this issue can get in touch with us and we will update their device remotely<\/em>,” said a spokesperson for the ISP. Otherwise, BT<\/a> is understood to be deploying the new firmware update to customers in phases, which is due to complete by the end of May 2021.<\/p>\n

Sadly, this is not the first time that BT<\/a>’s SH2 has run into a nasty bug. Last summer a number of their Fibre-to-the-Premises<\/strong> (FTTP<\/a>) customers ran into an issue with speed profiles, which resulted in them receiving significantly slower than expected performance (here<\/a>). Happily BT are currently developing a new Smart Hub 3<\/strong> (SH3) router with support for the latest 802.11ax (WiFi<\/a> 6) standard and an upgraded mesh solution (here<\/a>).<\/p>\n

UPDATE 24th May 2021<\/strong><\/p>\n

Feedback from some of BT’s customers suggests that the firmware update may not now be ready until the end of June 2021.<\/p>\n","protected":false},"excerpt":{"rendered":"

Customers of BT’s UK broadband service, specifically those with the provider’s latest Smart Hub 2 (SH2) router, have been told to expect a firmware update over the next 4-5 weeks that should fix a bug with the device’s WiFi (wireless) networking, which has caused connectivity problems on the 2.4GHz and 5GHz bands.<\/p>\n","protected":false},"author":1,"featured_media":23199,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[474,476],"class_list":["post-26917","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-bt","tag-wifi"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nBroadband ISP BT Deploys Fix for Smart Hub 2 Router WiFi Bug UPDATE - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Customers of BT's UK broadband service, specifically those with the provider's latest Smart Hub 2 (SH2) router, have been told to expect a firmware update\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2021\/05\/broadband-isp-bt-deploys-fix-for-smart-hub-2-router-wifi-bug.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Broadband ISP BT Deploys Fix for Smart Hub 2 Router WiFi Bug UPDATE - 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