{"id":26947,"date":"2021-05-10T12:56:00","date_gmt":"2021-05-10T11:56:00","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=26947"},"modified":"2021-05-10T12:58:42","modified_gmt":"2021-05-10T11:58:42","slug":"1-billion-nuisance-calls-made-to-people-in-the-uk-in-2021-so-far","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2021\/05\/1-billion-nuisance-calls-made-to-people-in-the-uk-in-2021-so-far.html","title":{"rendered":"1 Billion Nuisance Calls Made to People in the UK in 2021"},"content":{"rendered":"

New data from caller ID verification firm Hiya<\/a> has reported that over 1 billion nuisance calls (e.g. silent calls, spam or frauds) have been made to people in the United Kingdom in 2021 so far and, more worrying perhaps, nuisance call volumes are currently increasing at a rate of 30% every month.<\/p>\n

At present, nuisance call volumes are up 308% year-on-year since March 2020 and there have already been a total of 435.4 million calls so far this month. Just to put all this into some context, the first quarter of 2021 alone equals 56% of the 2020 full-year total.<\/p>\n

The reason for this is that the spammers, many of which are based in other countries outside of Europe, have now learned to adapt to the pressures that COVID-19<\/strong> had put on them (closing call centres during lockdown etc.). Now those dodgy call centres have largely transitioned to remote work – meaning that nuisance calling has been able to shoot back up.<\/p>\n

Speaking of the pandemic, disinformation and COVID-19 related spam is now the 7th most common form of nuisance call. At the moment, around 2 million people in the 80+ age group have yet to sign themselves up for a COVID-19 vaccination despite being in the most vulnerable age category. The NHS need to be able to contact those who have not signed-up yet to encourage them to get inoculated – as only 43.6% of over-75s regularly use the internet, voice is the key communications channel for this demographic.<\/p>\n

Yet as the prevalence of nuisance calling increases, the Hiya data indicates that 94% of unidentified calls went unanswered in 2020 and 85% of respondents indicated they are concerned that unidentified calls might be fraudulent (i.e. spam calling is discouraging end-users from answering their calls).<\/p>\n

The Most Common UK Forms of Nuisance Calls<\/strong><\/span><\/p>\n

1. Tax Scams<\/p>\n

For example, the most common call claims there\u2019s an arrest warrant out in the victim\u2019s name for tax fraud.<\/p>\n

2. NIN Scams<\/p>\n

For example, Call claims that an individual\u2019s NIN will be suspended and to press 1 to talk more.<\/p>\n

3. Retail Scam<\/p>\n

4. Royal Mail Scam<\/p>\n

For example, call requests user to contact phone number to collect parcel \/ pay customs charges<\/p>\n

5. Utility Scam\/Spam<\/p>\n

6. Credit Card Spoof\/Personal Banking Scam<\/p>\n

7. COVID Scams, includes:<\/p>\n

Demanding payment for covid test results.<\/p>\n

People falsely representing themselves as from NHS collecting info for covid but are actually reselling info to life insurance cos (illegal lead-gen).<\/p>\n

Offer of covid-relief grants.<\/p>\n

8. Auto Warranty Scam\/Spam<\/p><\/blockquote>\n

Obviously Hiya has a vested interest in this field, but in fairness they are currently offering their ID verifications services for free to all NHS organizations<\/a> involved in the vaccine rollout. The data also broadly chimes with what Ofcom<\/a> witnessed as part of a recent update to their joint plan for tackling nuisance and scam calls (here<\/a>).<\/p>\n","protected":false},"excerpt":{"rendered":"

New data from caller ID verification firm Hiya has reported that over 1 billion nuisance calls (e.g. silent calls, spam or frauds) have been made to people in the United Kingdom in 2021 so far and, more worrying perhaps, nuisance call volumes are currently increasing at a rate of 30% every month.<\/p>\n","protected":false},"author":1,"featured_media":26949,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[36,479,34],"class_list":["post-26947","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-ofcom-regulation","tag-security","tag-statistics"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\n1 Billion Nuisance Calls Made to People in the UK in 2021 - ISPreview UK<\/title>\n<meta name=\"description\" content=\"New data from caller ID verification firm Hiya has reported that over 1 billion nuisance calls (e.g. silent calls, spam or frauds) have been made to\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2021\/05\/1-billion-nuisance-calls-made-to-people-in-the-uk-in-2021-so-far.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"1 Billion Nuisance Calls Made to People in the UK in 2021 - 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