{"id":26965,"date":"2021-05-11T15:46:43","date_gmt":"2021-05-11T14:46:43","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=26965"},"modified":"2021-05-12T09:11:08","modified_gmt":"2021-05-12T08:11:08","slug":"what3words-helps-openreach-to-pinpoint-uk-network-damage","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2021\/05\/what3words-helps-openreach-to-pinpoint-uk-network-damage.html","title":{"rendered":"What3words Helps Openreach to Pinpoint UK Network Damage"},"content":{"rendered":"

Openreach<\/a> has begun using What3words<\/a> to help find damage to broadband ISP cabinets, telephone poles and overhead wires across the UK. In case readers don’t know, W3W is a geocode system that essentially reduces any location with a resolution of about 3 metres down to being described via three dictionary words.<\/p>\n

For example, Openreach<\/a>’s London HQ is recorded via What3words as “lock.factor.tall<\/em>“, while their Peterborough engineer training school can be found via “casino.memo.jacket<\/em>” and BT<\/a>’s Ipswich based R&D facility, Adastral Park, becomes the comically ridiculous “lollipop.texted.slime<\/em>“.<\/p>\n

\"what3words<\/p>\n

Admittedly, people reading in different languages will get a different set of words for the same spot and anything occupying a square bigger than 3 metres will of course have multiple references under the W3W approach, but it’s often just a case of picking the most logical square and using that.<\/p>\n

In Openreach<\/a>’s case its sometimes necessary to provide the exact coordinates in order to find some of their more tediously placed rural kit, but that could potentially be made easier by W3W.<\/p>\n

Peter Stewart, Openreach’s UK Operations Director for Service Delivery, said:<\/strong><\/p>\n

“This should make a huge difference to how safety issues and damage to our network are reported to us and how easy they are to find quickly. We have the largest phone and broadband network in the UK, used by hundreds of different service providers, covering everything from city centres to the most rural and remote locations. Many of our poles and overhead wires are in areas with no easily identifiable features nearby, so it can be tricky for people to report exactly which pole has been knocked over or which overhead wire is damaged.<\/p>\n

People can report damage to our network directly to us, but any faults with home or business connections should still be directed to their service provider (the company they pay their bill to) as they can easily distinguish between problems affecting our network and all the common issues that might arise inside a home or business \u2013 for example faulty routers, hubs and wifi<\/a> extenders.<\/p>\n

We\u2019ve seen what3words used successfully by emergency services, where the ability for people to report the precise location of an incident has literally saved lives. And whilst a damaged pole or cabinet might not seem like a case of life or death, safety of the public and our people is hugely important to us, and our network is a key part of the UK\u2019s infrastructure, keeping homes, businesses and health\/emergency services connected.<\/p>\n

To use what3words, you simply need to visit the app or website and make a note of the three words (e.g. darling.lion.race) that pinpoint your chosen location. When you report speak to Openreach, just let us know these three words, and we\u2019ll take care of the rest.”<\/p><\/blockquote>\n

Openreach’s engineers and their customer facing teams are now all able to use what3words and members of the public can report vandalism, damaged equipment or safety concerns by visiting Openreach\u2019s website<\/a><\/span>, <\/span><\/u>contacting <\/span> Openreach\u2019s Twitter<\/a><\/span> or <\/span>Facebook<\/a><\/span> teams or by calling 0800 023 2023<\/strong> (Option 1).<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Openreach has begun using What3words to help find damage to broadband ISP cabinets, telephone poles and overhead wires across the UK. In case readers don’t know, W3W is a geocode system that essentially reduces any location with a resolution of about 3 metres down to being described via three dictionary words.<\/p>\n","protected":false},"author":1,"featured_media":26969,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[69],"class_list":["post-26965","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-bt-openreach"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nWhat3words Helps Openreach to Pinpoint UK Network Damage - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Openreach has begun using What3words to help find damage to broadband ISP cabinets, telephone poles and overhead wires across the UK. 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