{"id":27027,"date":"2021-05-14T13:25:27","date_gmt":"2021-05-14T12:25:27","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=27027"},"modified":"2021-05-14T13:28:29","modified_gmt":"2021-05-14T12:28:29","slug":"ofcom-uk-warns-sky-tv-over-end-of-contract-notifications-breach","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2021\/05\/ofcom-uk-warns-sky-tv-over-end-of-contract-notifications-breach.html","title":{"rendered":"Ofcom UK Warns Sky TV Over End-of-Contract Notifications Breach"},"content":{"rendered":"

An initial investigation by the telecoms regulator, Ofcom<\/a>, has today found “reasonable grounds to believe<\/em>” that Sky UK (Sky TV, Sky Broadband<\/a>) may have broken consumer protection rules over their apparent refusal to issue end-of-contract notifications to Pay TV customers.<\/p>\n

The regulator’s End-of-Contract Notifications<\/strong><\/a> (ECN) system requires all fixed broadband, mobile, home phone and pay TV providers to issue such notifications to existing subscribers at the end of their term (sent by text, email or letter). The move was intended to help tackle the so-called “loyalty penalty<\/em>” by keeping customers informed about the best deals and encouraging switching.<\/p>\n

Specifically, the rules state that these notifications must be sent to customers of all public “electronic communications services<\/em>” other than machine-to-machine (M2M) transmission services. Ofcom<\/a> considers that, as a provider of Pay TV services transmitted by a satellite<\/a> network, Sky provides an electronic communications service and must therefore send end-of-contract notifications to its TV customers, but the company disagrees.<\/p>\n

The core of this issue centres on how an \u2018electronic communications service\u2019 is defined in section 32 of the 2003 Communications Act, where it says: “a service consisting in, or having as its principal feature, the conveyance by means of an electronic communications network of signals, except insofar as it is a content service<\/em>.”<\/p>\n

Sky’s point of contention is over the bit where it says, “except insofar as it is a content service<\/em>.” As such Sky appear to contend that content services, such as broadcast services, are exempt from the regulation, although this may be harder to argue in today\u2019s modern age of digital connectivity than it was in the old analogue era. Meanwhile, Ofcom<\/a> seems to be arguing that it is the transmission of content that constitutes an ECS.<\/p>\n

Ofcom Statement<\/strong><\/a><\/p>\n

“We have provisionally found that as a provider of pay TV services transmitted by means of satellite<\/a> distribution network, Sky provides an electronic communications service. As such, we provisionally consider that Sky is a Regulated Provider within the meaning of GC C1.10 and is required to comply with that condition in respect of its pay TV services.”<\/p><\/blockquote>\n

At the end of the day Ofcom clearly directed Pay TV providers to send ECNs, which is a pro-consumer measure and something we support. Nevertheless, we can understand Sky’s argument on the technical detail, although today’s preliminary decision by the regulator suggests that they aren’t going to bend toward Sky’s interpretation.<\/p>\n

Ofcom is now giving Sky some time to respond to their findings and they intend to reach a final decision by the end of summer 2021, unless it all ends up in court.<\/p>\n","protected":false},"excerpt":{"rendered":"

An initial investigation by the telecoms regulator, Ofcom, has today found “reasonable grounds to believe” that Sky UK (Sky TV, Sky Broadband) may have broken consumer protection rules over their apparent refusal to issue end-of-contract notifications to Pay TV customers.<\/p>\n","protected":false},"author":1,"featured_media":23544,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[45,42,66],"class_list":["post-27027","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-video-streaming","tag-iptv","tag-sky-broadband"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nOfcom UK Warns Sky TV Over End-of-Contract Notifications Breach - ISPreview UK<\/title>\n<meta name=\"description\" content=\"An initial investigation by the telecoms regulator, Ofcom, has today found "reasonable grounds to believe" that Sky UK (Sky TV, Sky Broadband) may have\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2021\/05\/ofcom-uk-warns-sky-tv-over-end-of-contract-notifications-breach.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ofcom UK Warns Sky TV Over End-of-Contract Notifications Breach - 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