{"id":27293,"date":"2021-06-10T06:58:55","date_gmt":"2021-06-10T05:58:55","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=27293"},"modified":"2021-06-10T07:01:10","modified_gmt":"2021-06-10T06:01:10","slug":"stoke-residents-vent-anger-at-lilaconnect-fttp-broadband-build","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2021\/06\/stoke-residents-vent-anger-at-lilaconnect-fttp-broadband-build.html","title":{"rendered":"Stoke Residents Vent Anger at LilaConnect FTTP Broadband Build"},"content":{"rendered":"

Residents in the Staffordshire (England) city of Stoke-on-Trent have been venting their anger at VXFIBER<\/a>‘s subsidiary LilaConnect<\/a>, which occured after the local rollout of a new 1Gbps Fibre-to-the-Premises (FTTP<\/a>) network caused a number of problems – from damaged driveways to cut broadband and electricity cables etc.<\/p>\n

The “citywide<\/em>” rollout, which reflects the work to construct a new 60-mile long gigabit-capable “full fibre<\/em>” network to reach 100,000 premises<\/strong> in Stoke (here<\/a>), is taking place as part of a \u00a319.2m partnership between the city council and VXFIBER.<\/p>\n

NOTE:<\/strong> VXF’s subsidiary, LilaConnect, is responsible for marketing, selling, installing and maintaining the connections from this new infrastructure to local premises. Lila supplies access via a number of ISPs (e.g. Air Broadband<\/a>, Breeze Fibre<\/a> and Pure Broadband<\/a>).<\/div>\n

The deployment actually has two different halves, one of which covers the \u00a39.2m state aid supported Local Full Fibre Network<\/strong> (LFFN) scheme to build a new public sector focused Dark Fibre<\/strong> network, while on top of that VXF are investing \u00a310m of their own funding to extend that in order to reach local homes and businesses.<\/p>\n

The first customers began connecting to this network last November 2020, but StokeonTrentLive<\/a> reports that a growing number of residents have been angered by the quality and conduct of their street works. Some of those gripes, such as around the placement of street cabinets near-ish house windows, appear to be unfair (VXF\/Lila’s cabs are fairly small and not particularly obtrusive), but others are of more concern.<\/p>\n

For example, other issues highlighted include engineers leaving some homes disconnected after cutting through one of Virgin Media<\/a>’s broadband cables because it was “too high above the pavement<\/em>“, as well as damaging an electricity cable, blocking driveways without giving any prior notice, blocking footpaths with vans (i.e. forcing people to walk around them on the road), leaving footways in a “mess<\/em>” and causing damage to a driveway.<\/p>\n

A Spokesperson for LilaConnect said:<\/strong><\/p>\n

“LilaConnect hit a major milestone last week in its Stoke-on-Trent project in passing half a million metres of completed civils work over the last year. Whilst this is excellent progress, we do recognise that it involves digging past every home in the city and that, regrettably, there will be people that are unhappy with the disruption that works at this scale bring.<\/p>\n

LilaConnect takes all concerns very seriously, investigating anything that comes through our Customer Service team, or that we are made aware of via other channels – including the media.<\/p>\n

We have always been, and will remain, fully committed to working in partnership with communities as we deliver the transformational benefits of full fibre gigabit connectivity to homes and businesses across Stoke-on-Trent.”<\/p><\/blockquote>\n

As we always say, deploying new infrastructure is a naturally very expensive business and will inevitably create periods of disruption for local residents, which is often true no matter who is doing the noisy civil engineering side of things (over the years we’ve seen similar gripes being levelled against Openreach<\/a>, Virgin Media<\/a>, CityFibre<\/a> and others).<\/p>\n

Such work will often end up attracting complaints, some of which are difficult to avoid (e.g. blocked driveways and noise), although in other cases the contractors may also be failing to follow good practice. However, in the long run, the ability to access affordable 1Gbps broadband speeds should make all of this disruption worthwhile and may even boost the value of local housing, as well as the economy.<\/p>\n

Nevertheless, operators do still have a clear responsibility to finish the work properly and, for the most part, they do often take action when problems are identified to the local authority (some areas have required remedial work). We should add that other residents have been very happy to see the new network going into the ground.<\/p>\n","protected":false},"excerpt":{"rendered":"

Residents in the Staffordshire (England) city of Stoke-on-Trent have been venting their anger at VXFIBER‘s subsidiary LilaConnect, which occured after the local rollout of a new 1Gbps Fibre-to-the-Premises (FTTP) network caused a number of problems – from damaged driveways to cut broadband and electricity cables etc.<\/p>\n","protected":false},"author":1,"featured_media":27295,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[1],"tags":[478,52,56,38,447],"class_list":["post-27293","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk_isp_news","tag-ethernet","tag-fibre-optic","tag-fttp","tag-politics","tag-staffordshire"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nStoke Residents Vent Anger at LilaConnect FTTP Broadband Build - ISPreview UK<\/title>\n<meta name=\"description\" content=\"Residents in the Staffordshire (England) city of Stoke-on-Trent have been venting their anger at VXFIBER's subsidiary LilaConnect, which occured after the\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2021\/06\/stoke-residents-vent-anger-at-lilaconnect-fttp-broadband-build.html\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Stoke Residents Vent Anger at LilaConnect FTTP Broadband Build - 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