{"id":27779,"date":"2021-12-31T00:01:20","date_gmt":"2021-12-31T00:01:20","guid":{"rendered":"https:\/\/www.ispreview.co.uk\/?p=27779"},"modified":"2021-12-16T10:00:11","modified_gmt":"2021-12-16T10:00:11","slug":"the-2021-vs-2020-top-fastest-uk-mobile-and-home-broadband-isps","status":"publish","type":"post","link":"https:\/\/www.ispreview.co.uk\/index.php\/2021\/12\/the-2021-vs-2020-top-fastest-uk-mobile-and-home-broadband-isps.html","title":{"rendered":"The 2021 vs 2020 Top Fastest UK Mobile and Home Broadband ISPs"},"content":{"rendered":"

ISPreview.co.uk is today taking a quick look back over the past 12 months to see how the average UK internet download and upload speeds have changed across the top national fixed line home broadband ISPs and mobile operators. Suffice to say that 2021 has marked a return to the usual trend of general improvement.<\/p>\n

The results below tend to be impacted by a number of factors, such as the rising coverage of faster network technologies (e.g. full fibre and 5G<\/a>) and any associated take-up by consumers. In that sense, it helps to understand any key changes in network deployments since the start of the year, and there have been a few. Ofcom<\/a>’s latest coverage data<\/a> helps to put the fixed line market into context (take the 7% figure for gigabit take-up with a pinch of salt as it only applies to 1Gbps+ packages on FTTP<\/a> lines).<\/p>\n

NOTE:<\/strong> The data below is recorded in September each year. The old “superfast<\/em>” definition of 24Mbps+ is currently closer to 97-98% coverage. Data in brackets is last year’s.<\/div>\n\n\n\n\n\n\n\n
Fixed Connection<\/strong><\/td>\n2021 Coverage (2020)<\/strong><\/td>\n2021 Take-up (2020)<\/strong><\/td>\n<\/tr>\n
% Under 10Mbps (USO)<\/td>\n2% (2%)<\/td>\n(no data)<\/td>\n<\/tr>\n
Superfast (30Mbps+)<\/td>\n96% (96%)<\/td>\n69% (60%)<\/td>\n<\/tr>\n
Gigabit (1000Mbps+)<\/td>\n47% (27%)<\/td>\n7% (n\/a)<\/td>\n<\/tr>\n
Full Fibre (FTTP<\/a>)<\/td>\n28% (18%)<\/td>\n24% (25%)<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

The main fixed line developments during 2021 stem from two areas. Firstly, the increasingly rapid rollout of Fibre-to-the-Premises<\/strong> (FTTP<\/a>) technology from multiple operators (Summary of Full Fibre Build Progress<\/strong><\/a>), albeit particularly Openreach<\/a>’s accelerated \u00a315bn commitment to reach 25 million UK premises by December 2026 (here<\/a> and here<\/a>).<\/p>\n

Secondly, most of the 2021 surge in “gigabit<\/em>” coverage, which is also partly fuelled by FTTP, actually stemmed from the completion of Virgin Media<\/a>’s (VMO2) move to upgrade their existing Hybrid Fibre Coax<\/strong> (HFC) network to the new DOCSIS<\/a> 3.1 standard – alone this covers c.65% of UK premises (this is not yet reflected by Ofcom<\/a>’s older data above). The D3.1 completion means that future “gigabit<\/em>” growth will slow because FTTP takes longer to build from scratch, and there’s growing overbuild between networks (e.g. urban areas).<\/p>\n

However, fixed lines weren’t the only area to see improvement, with mobile operators also making headway. On the one hand, we’ve had a gradual boost to rural 4G<\/a> coverage from progress via the \u00a31bn Shared Rural Network<\/strong><\/a> (SRN) project (here<\/a>). Ofcom<\/a> currently report geographic 4G<\/a> coverage by all operators as 69% and outdoor population coverage as 98%.<\/p>\n

On the other hand, 5G<\/a> coverage, particularly in urban areas, is starting to have an impact on speeds too and Ofcom’s recent auction of the 700MHz<\/strong> and 3.6-3.8GHz<\/strong> bands will no doubt boost that (here<\/a>), albeit probably more so during 2022 (upgrades are gradual). Sadly, the regulator itself has not yet released any solid UK coverage figures for 5G<\/a>.<\/p>\n

NOTE:<\/strong> Speedtests can be affected by all sorts of issues, such as slow WiFi<\/a>, limitations of the tester itself, local network congestion and package choice (a lot of people will pick a slower and cheaper plan, even with 1Gbps available). The following results are thus only good for observing general market change over time and MUST NOT be taken as a reflection of ISP capability.<\/div>\n

Fastest Fixed Line Broadband ISPs (H2 2021)<\/strong><\/span><\/h3>\n

The following results stem from Thinkbroadband<\/a>’s independent speedtest database (including ISPreview’s Broadband Speedtest<\/a><\/strong>). In this study, we\u2019ve only included independent ISPs with strong national availability, although there is a separate table for smaller alternative network ISPs on page 2 – these are difficult to include because they aren’t yet available to the majority of premises and thus don’t produce many data samples.<\/p>\n

Naturally, there are some common caveats to consider with speedtest based results, not least that such scores tend to be more reflective of take-up than network availability. For example, some ISPs may have a much larger proportion of customers on slower copper ADSL<\/a> or FTTC<\/a> lines and that can weigh against anybody on faster FTTP or gigabit packages with the same provider (i.e. pulling average speeds down).<\/p>\n

NOTE:<\/strong> The top 10% is the speed experienced by the fastest 10% of users on each ISP (below in brackets). The results are averages (mean) in Megabits per second (Mbps). Data was processed at the start of December 2021.<\/div>\n\n\n\n\n\n\n\n\n\n\n\n\n\n
No.<\/strong><\/td>\nOperator<\/strong><\/td>\n2021 (Top 10%)<\/strong><\/td>\n2020 (Top 10%)<\/strong><\/td>\nChange %<\/strong><\/td>\n<\/tr>\n
1.<\/td>\nVirgin Media<\/a><\/td>\n153.5Mbps (371Mbps)<\/td>\n118.3Mbps (236.9Mbps)<\/td>\n29.75<\/span>%<\/td>\n<\/tr>\n
2.<\/td>\nZen Internet<\/a><\/td>\n91.3Mbps (228.3Mbps)<\/td>\n40.8Mbps (70.7Mbps)<\/td>\n123.77<\/span>%<\/span><\/td>\n<\/tr>\n
3.<\/td>\niDNET<\/a><\/td>\n83.9Mbps (90.7Mbps)<\/td>\n42Mbps (71.5Mbps)<\/td>\n99.76%<\/span><\/span><\/td>\n<\/tr>\n
4.<\/td>\nBT<\/a><\/td>\n61.4Mbps (117.2Mbps)<\/td>\n46.2Mbps (72.8Mbps)<\/td>\n32.9<\/span>%<\/td>\n<\/tr>\n
5.<\/td>\nAAISP<\/a><\/td>\n52.9Mbps (73.8Mbps)<\/td>\n53.6Mbps (99.8Mbps)<\/td>\n-1.31%<\/span><\/td>\n<\/tr>\n
6.<\/td>\nVodafone<\/a><\/td>\n51.7Mbps (73.8Mbps)<\/td>\n45.1Mbps (71.6Mbps)<\/td>\n14.63%<\/td>\n<\/tr>\n
7.<\/td>\nSky Broadband<\/a><\/td>\n37.9Mbps (69Mbps)<\/td>\n27.7Mbps (58.5Mbps)<\/td>\n36.82%<\/span><\/span><\/td>\n<\/tr>\n
8.<\/td>\nTalkTalk<\/a><\/td>\n37.4Mbps (69.8Mbps)<\/td>\n28Mbps (56.6Mbps)<\/td>\n33.57%<\/span><\/td>\n<\/tr>\n
8.<\/td>\nEE<\/a><\/td>\n34Mbps (65.7Mbps)<\/td>\n30.4Mbps (62.8Mbps)<\/td>\n11.84%<\/span><\/span><\/td>\n<\/tr>\n
10.<\/td>\nPlusnet<\/a><\/td>\n29.1Mbps (60.2Mbps)<\/td>\n25.6Mbps (53.2Mbps)<\/td>\n13.67%<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Average Upload Speeds – Top 10<\/strong><\/span><\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n
No.<\/strong><\/td>\nOperator<\/strong><\/td>\n2021
\n<\/strong><\/td>\n		2020
\n<\/strong><\/td>\n		Change %<\/strong><\/td>\n<\/tr>\n
1.<\/td>\nZen Internet<\/a><\/td>\n25.5Mbps<\/td>\n14.3Mbps<\/td>\n78.32%<\/td>\n<\/tr>\n
2.<\/td>\nVirgin Media<\/a><\/td>\n18.4Mbps<\/td>\n14.9Mbps<\/td>\n23.49%<\/td>\n<\/tr>\n
3.<\/td>\niDNET<\/a><\/td>\n16.5Mbps<\/td>\n10.3Mbps<\/td>\n60.19%<\/td>\n<\/tr>\n
4.<\/td>\nVodafone<\/a><\/td>\n16.2Mbps<\/td>\n13.3Mbps<\/td>\n21.8%<\/td>\n<\/tr>\n
5.<\/td>\nBT<\/a><\/td>\n14.2Mbps<\/td>\n11Mbps<\/td>\n29.09%<\/td>\n<\/tr>\n
6.<\/td>\nAAISP<\/a><\/td>\n14.1Mbps<\/td>\n14Mbps<\/td>\n0.71%<\/td>\n<\/tr>\n
7.<\/td>\nSky Broadband<\/a><\/td>\n9.8Mbps<\/td>\n7.1Mbps<\/td>\n38.03%<\/td>\n<\/tr>\n
8.<\/td>\nTalkTalk<\/a><\/td>\n9.4Mbps<\/td>\n7Mbps<\/td>\n34.29%<\/td>\n<\/tr>\n
9.<\/td>\nEE<\/a><\/td>\n7.8Mbps<\/td>\n7.3Mbps<\/td>\n6.85%<\/td>\n<\/tr>\n
10.<\/td>\nPlusnet<\/a><\/td>\n6.9Mbps<\/td>\n6.1Mbps<\/td>\n13.11%<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Overall, the average download speed<\/strong> of the top national providers was 63.31Mbps (up from 45.77Mbps at the end of 2020) and the average upload speed<\/strong> hit 13.88Mbps (up from 10.53Mbps). Overall, almost every single ISP saw an improvement in their broadband speeds, and some (e.g. iDNET<\/a> and Zen) were much more dramatic than others.<\/p>\n

As highlight in our introduction, the main drivers here are increasing adoption of ultrafast and gigabit broadband packages, thanks both to the rapid rollout of “full fibre<\/em>” FTTP services and Virgin Media<\/a>’s (VMO2) national DOCSIS<\/a> 3.1 upgrade. Clearly, iDNET<\/a> and Zen must be doing a good job of converting their copper base to FTTP with those uplifts (we know that Zen has seen strong take-up of FTTP and it shows).<\/p>\n

On the flip side Plusnet<\/a>, which during this period was the only provider above to lack any ultrafast packages, saw only a small increase. However, it’s unclear why EE<\/a>, which has a fairly strong range of competitively priced FTTP plans, isn’t seeing a bigger uplift (perhaps parent BT<\/a> is stealing their thunder in more ways than one) and we’re similarly surprised by Vodafone<\/a>.<\/p>\n

As for AAISP, they’re a much smaller provider and the tiny sample size can make it hard to spot key changes, thus we aren’t reading too much into their results but they don’t seem to have improved at all in 2021.<\/p>\n

Now flick over to page 2 to see how the fastest full fibre alternative network (altnet) ISPs and mobile operators performed.<\/p>\n

<\/p>\n

On this page we’ll examine how some of the more established altnet Fibre-to-the-Premises<\/strong> (FTTP) providers – those who have built their own physically separate networks – perform when compared with the mainstream national players.<\/p>\n

As these providers don\u2019t suffer from the same performance pitfalls as copper or hybrid fibre networks, then we tend to only focus our results on the top 10% of fastest connections, which in most cases will reflect those consumers who take the fastest gigabit tier(s) available from each provider. The caveat is that these scores will still be heavily impacted by the same issues as mentioned earlier (e.g. slow Wi-Fi, local network congestion, take-up of 1Gbps products etc.).<\/p>\n

Ideally all providers would also publish their own internal speedtest data for each of their packages (i.e. to the customer’s router), but that would be expensive for some and require more action from Ofcom. On the flip side, it would enable us to see how such services perform when WiFi<\/a> is taken out of the equation.<\/p>\n

NOTE:<\/strong> Most altnets only have comparatively niche coverage and limited speedtest data, which means that we’re only able to look at a few of them. At present we only include ISPs with gigabit packages below.<\/div>\n

Full Fibre Altnets by Avg. Download (2021 vs 2020)<\/strong><\/span><\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
ISP<\/strong><\/td>\nDL – Top 10% – 2021
\n<\/strong><\/td>\n		DL – Top 10% – 2020<\/strong><\/td>\n<\/tr>\n
YouFibre<\/a> (Netomnia<\/a>)<\/td>\n870.5Mbps<\/td>\nNo data<\/td>\n<\/tr>\n
toob<\/a><\/td>\n863.5Mbps<\/td>\nNo data<\/td>\n<\/tr>\n
Hyperoptic<\/a><\/td>\n540Mbps<\/td>\n453.9Mbps<\/td>\n<\/tr>\n
Community Fibre<\/a><\/td>\n523.1Mbps<\/td>\n639.2Mbps<\/td>\n<\/tr>\n
Vodafone Gigafast<\/a><\/td>\n505.8Mbps<\/td>\n427.8Mbps<\/td>\n<\/tr>\n
B4RN<\/a><\/td>\n446.9Mbps<\/td>\nNo data<\/td>\n<\/tr>\n
KCOM<\/a><\/td>\n402.6Mbps<\/td>\n194.7Mbps<\/td>\n<\/tr>\n
Wessex Internet<\/a><\/td>\n374.8Mbps<\/td>\nNo data<\/td>\n<\/tr>\n
Gigaclear<\/a><\/td>\n322.7Mbps<\/td>\n225.5Mbps<\/td>\n<\/tr>\n
Fibrus<\/a><\/td>\n272.6Mbps<\/td>\nNo data<\/td>\n<\/tr>\n
Jurassic Fibre<\/td>\n168.9Mbps<\/td>\nNo data<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

At this point we’d suggest not reading too much into any speed fluctuations above because the faster you go, the more obvious the caveats of web-based speed testing and other factors become (slow WiFi<\/a> etc.). On top of that some ISPs, such as B4RN<\/a> and toob<\/a>, only sell a 1Gbps package (i.e. they aren’t impacted by users on slower tiers) and may have fewer customers (i.e. lower confidence due to a smaller data sample). In short, apples-to-apples comparisons may be unwise.<\/p>\n

Hopefully we\u2019ll be able to expand this table as more providers grow their reach across the market. But generally, most providers are delivering excellent performance. Most of those with ‘no data<\/em>‘ listed above for 2020 are new additions in this update.<\/p>\n

The Fastest Mobile Operators<\/strong><\/span><\/h3>\n

Mobile performance is difficult to examine because end-users are always moving through different areas (indoor, outdoor, underground etc.), using different devices with different capabilities and the surrounding environment (weather, trees, buildings etc.) is ever changeable. All of this can impact the wireless signal, and that’s before we even consider network (backhaul) capacity or spectrum ownership.<\/p>\n

Suffice to say that studies of mobile broadband speed are inherently open to variation, but the top networks often tend to be those with a combination of the best 4G<\/a> or 5G coverage, a good amount of radio spectrum and the most advanced technologies. In 2021 the biggest change has been the growing reach of 5G and supporting devices, which is starting to push performance up again after 4G seemed to stagnate.<\/p>\n

Average Mobile Download Speeds<\/span>
\n<\/strong><\/p>\n\n\n\n\n\n\n\n
No.<\/strong><\/td>\n Operator<\/strong><\/td>\n 2021 (Top 10%)<\/strong><\/td>\n2020 (Top 10%)<\/strong><\/td>\n Change<\/strong><\/td>\n<\/tr>\n
1.<\/td>\nThree UK<\/a><\/td>\n37.1Mbps (89.5Mbps)<\/td>\n27.5Mbps (56.7Mbps)<\/td>\n34.91%<\/td>\n<\/tr>\n
2.<\/td>\nEE<\/a><\/td>\n34Mbps (65.7Mbps)<\/td>\n39Mbps (80.1Mbps)<\/td>\n-12.82%<\/span><\/td>\n<\/tr>\n
3.<\/td>\nVodafone<\/a><\/td>\n24.6Mbps (59Mbps)<\/td>\n27.1Mbps (59.8Mbps)<\/td>\n-9.23%<\/span><\/td>\n<\/tr>\n
4.<\/td>\nO2<\/a><\/td>\n20Mbps (44.2Mbps)<\/td>\n17.4Mbps (44.2Mbps)<\/td>\n14.94%<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Average Mobile Upload Speeds
\n<\/strong><\/span><\/p>\n\n\n\n\n\n\n\n
No.<\/strong><\/td>\n Operator<\/strong><\/td>\n2021 (Top 10%)<\/strong><\/td>\n2020 (Top 10%)<\/strong><\/td>\n Change<\/strong><\/td>\n<\/tr>\n
1.<\/td>\nEE<\/a><\/td>\n7.8Mbps (18Mbps)<\/td>\n8.3Mbps (18.5Mbps)<\/td>\n-6.02%<\/span><\/td>\n<\/tr>\n
2.<\/td>\nThree UK<\/a><\/td>\n7.6Mbps (18.8Mbps)<\/td>\n6.1Mbps (16.1Mbps)<\/td>\n24.59%<\/td>\n<\/tr>\n
3.<\/td>\nVodafone<\/a><\/td>\n5.8Mbps (15.5Mbps)<\/td>\n6.3Mbps (16.3Mbps)<\/td>\n-7.94%<\/span><\/td>\n<\/tr>\n
4.<\/td>\nO2<\/a><\/td>\n4.5Mbps (13Mbps)<\/td>\n4.4Mbps (12.6Mbps)<\/td>\n2.27%<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Overall, the average download speed<\/strong> of the four primary mobile operators was 28.92Mbps (up from 27.75Mbps at the end of 2020) and the average upload speed<\/strong> hit 6.42Mbps (up from 6.27Mbps).<\/p>\n

At our last update, in June 2021, we noted that Three UK<\/a> had managed to overtake EE<\/a> as the mobile operator with the fastest download speeds (here<\/a>) and they also showed the strongest biannual improvement – this isn’t shown above as our annual comparison with 2020 uses data from a year ago, rather than 6 months. But the good news today is that they’ve managed to hold the top spot, while EE<\/a> seems to have fallen back.<\/p>\n

Overall, we’re unsure why EE and Vodafone<\/a> saw a decline in performance during 2021, since the gradual network capacity upgrades, addition of new spectrum bands and rollout of 5G should be producing a gradual upward curve for both operators. However, recent data from Opensignal<\/a> does appear to support the wider picture of limited improvement (here<\/a>), albeit with some differences.<\/p>\n

We should point out that the new 5G networks are still somewhat hobbled by limited coverage, low adoption of supporting Smartphones and having to use some 4G spectrum and services, which won’t improve much until the new Standalone 5G (SA) networks start to gain some traction (these adopt 5G for everything, end-to-end). The latter is a big part of the reason why upload speeds (as well as latency) haven’t improved more.<\/p>\n","protected":false},"excerpt":{"rendered":"

ISPreview.co.uk is today taking a quick look back over the past 12 months to see how the average UK internet download and upload speeds have changed across the top national fixed line home broadband ISPs and mobile operators. Suffice to say that 2021 has marked a return to the usual trend of general improvement.<\/p>\n","protected":false},"author":1,"featured_media":27780,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[6,1],"tags":[61,406,35,150,474,60,32,84,66,34,74,63,475,96,98],"class_list":["post-27779","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-editorial_article","category-uk_isp_news","tag-4g","tag-5g","tag-aaisp","tag-awards","tag-bt","tag-mobile-broadband","tag-o2","tag-plusnet","tag-sky-broadband","tag-statistics","tag-talktalk","tag-three-uk","tag-virgin-media","tag-vodafone","tag-zen-internet"],"share_on_mastodon":{"url":"","error":""},"yoast_head":"\nThe 2021 vs 2020 Top Fastest UK Mobile and Home Broadband ISPs - ISPreview UK<\/title>\n<meta name=\"description\" content=\"ISPreview.co.uk is today taking a quick look back over the past 12 months to see how the average UK internet download and upload speeds have changed\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2021\/12\/the-2021-vs-2020-top-fastest-uk-mobile-and-home-broadband-isps.html\" \/>\n<link rel=\"next\" href=\"https:\/\/www.ispreview.co.uk\/index.php\/2021\/12\/the-2021-vs-2020-top-fastest-uk-mobile-and-home-broadband-isps.html\/2\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The 2021 vs 2020 Top Fastest UK Mobile and Home Broadband ISPs - 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